Customer Reviews for Rowland St Garage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rowland St Garage

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Jason W. on

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They were not open on labor day or and closed early the sunday before. I turned in the keys to the drop box sunday and got charged for a "return" extra days on the next business day they were open.

Todd N. on

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My truck wasn’t there, and you confirmed it would be there...I will never allow anyone I know to use this company. Awful customer service! Over charged me. I’m disgusted with how you could treat a customer who has used your service 3 times within the year

Richard S. on

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Customer did not leave a comment.

Daniel A. on

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Truck was returned on same day. Didn't know you had to do return online. Was charged for an extra day

Greg S. on

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Disappointed that I reserved a small truck and they didn’t have one in stock and revived a larger truck.

Glenn S. on

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Customer did not leave a comment.

Roger K. on

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We were originally supposed to pick up the truck from a different location, but they were closed at the time we were scheduled to pick it up. We called them and only got a voicemail. We waited around for 1/2 hour and the contacted U-Haul corporate number and they helped secure a truck for us at Rowland St.

KAREN M. on

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Customer did not leave a comment.

HARVEY Z. on

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We were given a mover to help with the move. They never showed and we had to cancel the order and find new movers.

DAN B. on

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Michael S. on

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Karen S. on

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Michael B. on

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Allison B. on

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This truck had approximately 133,000 miles on it. It sounded terrible and the brakes were questionable.

steven c. on

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William P. on

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Very good

Sean M. on

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Excellent service.

adam d. on

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Richard O. on

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Daryl L. on

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W T B. on

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Return process was smooth as can be. Can’t get any easier.

TONYA S. on

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gerald w. on

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Jennifer T. on

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Marie G. on

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Everything went great the person before me had a little mud in the van but no big deal. Nice van rides nice no issues the lady at the desk was amazing !!! So pleasant Thank you

Ricky M. on

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The 24/7 phone pick up was useless because of poor WiFi and cell service at this location

Andrew W. on

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I did book a transit van and was given an econoline van instead. It wasn't a huge issue, it just made it a little more difficult to load and unload queen mattress and box spring.

Alexis F. on

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Customer did not leave a comment.

carmine b. on

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Floor of cargo van was dirty, low tire pressure light was on, I was charged $4.50 for fuel? Van was picked up with less than 3/4 full and it was returned at the 3/4 full mark, please refund.

Matthew T. on

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Customer did not leave a comment.

Thomas B. on

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Excellent service, clean Van, great experience!