Customer did not leave a comment.
Thomas M
Customer Reviews for Rowley Mini Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The outside was clean, and the drop box was easy to find, not able to say about the staff as no one is there on Sunday. Thank you once again
Gary DCustomer service was excellent
CASSANDRA CGreat Services.
Phyllis TGreat experience the owner came in on the weekend so we could pickup the truck. Very accommodating.
Giacomo SEarle return during day no service by phone
DAVID MVery friendly Employee and helped me set up the trailer
MICHAELLESLIE KMr. Rowley has amazing customer service skills. I’m a repeat customer and will continue to go through him!
CHRISTINAMARIE MThe guys owns 3 businesses conjoined and he maintains them all well. Uhaul, storage location, and a roofing business. Never, at any time, was the quality of customer service low or questionable. He was also extremely helpful with some information for me about contracting information because I’m currently testing to become a class C Contractor.
VERNONJACKSON AU Haul is the Worst Company to rent from Had problems picking The truck up and returning Never written from them again.
James ANo problems with drop off of trailer. Check in and out went smoothly.
Russell BI was on hold for over 1 hour, the location for my pick up was changed to over 40 miles away.Customer service was horrible.
Tammie RI reserved the equipment 8 days before I needed it, I was texted the day before pickup that I needed to travel 25 miles each way to another location to pick the equipment up. I had to change my entire schedule to make it work, if I wasn't able to change my schedule on such short notice I would have had no time to make other plans. I don't think I will be using uhaul anymore.
MARKLEE KThis was our alternate drop off location as the first one had no one there and didn't return phone calls. The gentleman at the Rowley Mini Storage facility was very helpful but found that the trailer we had rented on Weds. in New York was reported returned to a UHaul facility in Rhode Island the next day. Someone entered the wrong trailer ID information there. He worked it out so we could leave the trailer with him on Friday.
Russell BThis is a great drop off location for me, very friendly, very easy access. The staff at the Waverly facility is always very helpful, they always exceed expectations!!
BENJAMIN Bthe box to drop the lock in was a little tight and not well marked
Angela DVery polite gentleman working there and showed everything and how it works
MICHAELLESLIE KNothing ahould change ! Great service great equipment!!
MIRANDAKATHERINE WEvery thing went very well no one was there at the time they had a drop off box so I just dropped the key in the box
Chancy HExcellent staff.
MICHAELLESLIE KAll was well
JAMESDUDLEY Bthe gentleman there was very nice and professional
Warren RDavid, the owner, was very accommodating. He's very pleasant to work with
Andrea CThe gentleman at this office was amazing! He went and picked up my truck at another location so I wouldn’t have to go elsewhere to get it ABD his service was outstanding!
Lora SNothing , everything was great !
Jovona CVery friendly and helpful
Zac PEasy, painless
john gterrible experience...charging me for a long scratch that i know i didnt do.charging me for fuel even though i put gas in the truck before i returned it....ill never use uhaul again if i can help it!!!!
Jeff CThe location in Waverly is well managed and the dealer was outstanding to work with, very accommodating! I won't comment on the grounds because it was rainy. I would definitely recommend working with this U-Haul operator.
david g