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Norm D.
Customer Reviews for Royal Auto Niagara
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Someone else's dirty masks were scattered on the floor of the vehicle. I received the truck with the gas tank on empty and then they tried to charge me to fill the tank back up to a quarter full. They also charged me for 2 days worth of rental when I only had the truck for 2.5 hours. Thankfully u-haul customer service removed these extra charges when I was able to prove I received the tank on empty and I only had the truck for 2.5 hours. I believe this location was trying to scam me and had hoped I wouldn't have noticed the extra fees.
Jeffrey M.truck was in poor repair, employee didn't know how to complete the check in process...terrible from beginning to end.
Julie G.