Customer did not leave a comment.
Brad E
Customer Reviews for Royal Auto Niagara
24/7 Rentals
|
U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure the rental equipment ordered was in the truck for yhe customer. Mine was not. Then they said I could come and get it....really ? Nope not my responsibility. It was yours !
Dave BThe furniture dolly, regularly dolly and furniture blankets that I paid for were not in the truck. I had to go to another location and spend 45 minutes getting the equipment.
CRAIG HEasy pick up and drop off. thank you
Shanna GI lost 1 hour because the location forgot to place the keys in the lock box.
Paula GSomeone else’s dirty masks were scattered on the floor of the vehicle. I received the truck with the gas tank on empty and then they tried to charge me to fill the tank back up to a quarter full. They also charged me for 2 days worth of rental when I only had the truck for 2.5 hours. Thankfully u-haul customer service removed these extra charges when I was able to prove I received the tank on empty and I only had the truck for 2.5 hours. I believe this location was trying to scam me and had hoped I wouldn’t have noticed the extra fees.
Jeffrey Mtruck was in poor repair, employee didn't know how to complete the check in process...terrible from beginning to end.
Julie G