Customer did not leave a comment.Shanise C.
Customer Reviews for Royalty Carwash And Detail
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very easy to work with I would highly recommend this location.JERRY J.
Not charge a person for 2 days that they didn't useSTARR L.
Customer did not leave a comment.Phillip C.
No gas was in the truck but we put gas in it upon return and was still charged gas! I would not ever rent from this company again!Tyralyn A.
Customer did not leave a comment.GREGORY G.
Attentive and friendly customer service! Very impressed! Super fast!!KIM N.
Customer did not leave a comment.Chase W.
Customer did not leave a comment.Ross H.
Keep improving the app to check in.Jeffrey D.
Great reliable customer service!!!!Renisa C.
Customer did not leave a comment.AMANDA K.
Royal Carwash employee (Joe?) did not identify himself as an employee of Royal and did not introduce himself. He simply walked up to me from "somewhere" (not the office) with another gentleman and ask of I was turning in the keys. I was very hesitant because they appeared to come from across the street and had no identifying clothing, name tags, etc. He became frustrated that I questioned confirmation that he was an employee of Royal and asked if I wanted him to call his boss, which he did. I spoke with the manager/owner and he confirmed that "Joe" was his employee and that he understood my concerns about the process, given my liability for the vehicle. I was still somewhat hesitant, as Joe did not ask any questions about the vehicle, did not complete a vehicle walk around with me, etc. Basically, none of the things that the paperwork/labels in the truck said should happen with an in-person return(not after hours) happened. I tried to complete the online self check-in but received an error message over and over again so I was unable to complete. I received an email that the return was completed but the entire process lacked professionalism and left the very uncomfortable leaving the vehicle.Eric D.
Customer did not leave a comment.Roston S.
Horrible experience. Was told retail would be around $115 & got charged $231. Was not told about gas & did not sign contract.TONY K.
Contracts at This location should be given and a check of equipment before and after the customer uses the equipmentKENNETH M.
The guy in the place was very rude. Then I ordered a furniture dolly which they did not even have available and then charged me for it. I did call customer service and complained about it and they did nothing for me. I will not be coming back to this location or referring this place to anyone I know.Benjamin G.
Customer did not leave a comment.Denise R.
Truck had steering problems. May need new bushings for front suspension. Was not fun driving long distance. Owner went above and beyond to assist us with the rental and the late night return. Very impressed with his friendliness, good attitude, and assistance.Raymond F.
Make sure the internet is working correctlyFelicia S.
Customer did not leave a comment.BONNIE P.
Customer did not leave a comment.Felicia S.
I never received a rental contract nor did anyone do a walk around with me. As well I had to drive so far away from my original location, we were charged extra fees.Schuyler J.
Customer did not leave a comment.karalynn R.
Customer did not leave a comment.Horace W.
Customer did not leave a comment.Patricia L.
Customer did not leave a comment.terry W.
Have them to effectively clean the cab. it was filthy. I had to clean and sanitize it before I drove.Tiara H.
Where there is always room for improvement. Personally I don't see need for a whole lot of improvement at this location.CLARENCE S.
very goodï¼Haixi Z.
Customer did not leave a comment.TANDRELL W.
It's not a uhaul type store. There was no equipment. They didn't have the hand trucks a needed or the truck.Eric D.
No Uhaul Rep on site. Reserved car trailer not available. No paperwork. Car was secured by Car Wash Tech?!?! and came off within a mile. I Immediately took the trailer back. Called the local rep 4 times that day to insure that the trailer was taken off of my bill and stocked in new Orleans. That never happened. The worst and most dangerous personal business experience of my life. DO NOT RENT ANYTHING HERE!!!!Robert L.
The location was perfect! Equipment was easy and accessible! Will select location again for any other moving needs!Hope V.
Customer did not leave a comment.Hope F.
Customer did not leave a comment.Edward R.
Gas in truck was not on amount he had on phone itnwas almost empty I added $10.oo and only used truck for 21 milesNorma L.
Customer did not leave a comment.Sean M.
No one at location at the pickup time. Had to wait several hours. Dolly not provided. No paperwork provided. Truck ignition not working properly.Barbara J.
I really think the uhaul was rigged. I put $20 in gas For the truck and the meter did not move. I also have a problem with the owner as well. He changed my reservation I booked a 10â€ truck for 12 hours and he gave me a 15â€ for 8 hours. The owner also was unprofessional. The radio worked when it wanted to and also the windshield wipers.Tashonda N.
We returned the rental truck, and the person saw us and was at the truck immediately to check use out. We had 66 miles included in the rental, and we went 69 miles. We liked the fact that at pick up and drop off, everything was charged to our credit card, by just showing the card at the pick location. U Haul made our rental move easy.charles B.
Everything went well. They were professional and made our move easy.Chantell L.
A/C in truck nearly useless. Reservation made and confirmd, but arrived and was told.the guy that handles the trucks would be there as soon as he got out of bed. That's no way to run a business! We'll see how it goes tomorrow when I have another reservation. They already pushed back the time to pick up the truck by an hour and a half. I'm so glad this is my last move! I have had good experience with U Haul in the past, but this time was frustrating. Countrymen better tomorrow, I'll say so!Kathi M.
The place is not professional at all !! Service was horrible i would never rent from them ever again !! # unsatisfied customerWhitney H.
Nothing love that clean truck smellJohn W.
The building is a little odd but the workers were very nice.Alexandria S.
Customer did not leave a comment.Anthony V.
Thank y'all very much.tammy L.
So many things went wrong with this pickup too many to list. Horrible experienceSHARLENE F.
We waited almost 20 minutes for someone to come out. The first truck windshield wipers were broke and it was raining. Then we had to wait to get a new truck. We were supposed to get a credit but didn't and instead was charged extra for gas. The reservation was for 11a and we didn't leave until 12:15.Vernon P.
Terrible service, we brought the uhaul on time and because it took 20 minutes to do the online truck return we were going to be charged an extra day and I only got to use it for 2.5 hours. Dont waste your time or money.Daniel A.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.Chris W.
Customer did not leave a comment.Ryshean W.