Customer Reviews for Royalty Tires
(U-Haul Neighborhood Dealer)

Rating:

3.0

March 22, Friday, 10 foot truck picked up @ 5 PM @ 3800 Goldenrod Rd & dropped it off @ 8:30 PM @ one of 4 locations near me which was provided by Royal Tire on Goldenrod. Tuesday received a call saying truck wasn’t returned. A woman @ the 800# of UHaul said I was provided with a particular address for drop off. That is not true! Royal Tire gave me a paper with 4 addresses. At no time was I told to go to a certain drop off. We chose one close that was still open. This was my first experience with UHaul and I’ve been left with a bad taste in my mouth . Joe and Wanda with UHaul couldn’t have been nicer, but it only takes one rotten apple to spoil the barrel. Wanda has initiated an investigation.for me. We were told by return location @ 1240 N Orlando Ave., Winter Park that the paper work handed to them was torn up. Sunoco, Sunshine Food Mart, UHaul need to get their act together. A good name is earned & can be destroyed so quickly. MS Finch Gore

Rating:

5.0

You guys are the best.

Rating:

3.0

The truck was covered with dirt and smelled awful. Had to wipe it down just to crank it. Steering wheel was sticky and trash was on the cup holders.

Rating:

5.0

Muy buen servicio y la atención gracias

Rating:

5.0

There were a few times truck was struggling to start.

Rating:

2.0

Location was less than presentable. The trailer in question that I rented was hooked up by personnel from the location. I was assured that it was ready to go when I arrived at my destination I realized that the brake switch was in the position and that the brakes had been locked for over 5 miles. They were extremely hot and had a burning smell. I had to lubricate the springs myself and force the lockinto the normal operating position. Once that was completed, the trailer operated fine. But I feel that it was a safety issue and should’ve been checked by the dealership before I left.

Rating:

2.0

The seatbelt didn’t work some of the time. Also, they said it was your policy to charge me $30 if the gas fell below quarter of a tank. The problem is that when I got the van the gas was right at a quarter of a tank. And I think this is a horrible policy because I literally only went 15 miles and was just gonna pay the 4.50 per gallon to get you guys to fill it back up but Since you didn’t put a lot of gas in it in the beginning, I had to drive it through a gas station which didn’t feel safe to me. It’s just another way big corporations like yours are trying to screw over their customers.

Rating:

5.0

Dashboard and seats were not clean, everything else was excellent!

Rating:

5.0

Thanks

Rating:

5.0

Ninguno

Rating:

1.0

Never send money deposited to my card and I need it

Rating:

5.0

Excelente

Rating:

5.0

Staff was very nice.

Rating:

5.0

Muy buen servicio

Rating:

5.0

Just keep up with the great job you guys do!

Rating:

4.0

The utility dolly was NOT in the truck at the time I picked up the truck and since it was after hours I couldn't do anything about it. It was a major inconvenience to lift boxes without it. I paid $7.00 for an equipment that was not provided. I believed that part of the checkout process should required that the previous customer provides pictures of the rental equipment at the moment of return of the truck this will allow for accurate description of what will be included in the truck for the next customer.

Rating:

3.0

I ordered a dolly. When I got there, no dolly. Had to buy one from Lowe’s. It cost me more than the uhal truck. So pissed!

Rating:

5.0

Good service

Rating:

3.0

Brushed off my concern

Rating:

1.0

The trailer rental experience and usage was easy. The problem started at the time to deliver the trailer to the U-Haul location selected. U-Haul does not have the updated and acurate active and working location nationwide and I was advised to return it to a different location. The pickup placea gave me a different serial number trailer which created a problem in the system at the time of return. Luckily the Lake Worth U-Haul was able to fix it and provide me with a receipt. The computer system is out of date, needs an update and they need to fix their current working locations and quality of work.

Rating:

4.0

I have no complaints, the only issue with the truck was the visor on the driver's side was broken. I was in and out rapidly and costumer service was very good.

Rating:

4.0

Uhaul application was terrible.

Rating:

5.0

It was easy and fast they got right on our way I’m from Jacksonville don’t know Orlando but I recommend this place if you need a U-Haul

Rating:

5.0

The staff was very nice, we had an excellent and efficient service!

Rating:

5.0

U-Haul was closed on Sunday’s, but the tire store was open and they graciously accepted return of the equipment. Such a blessing!

Rating:

5.0

Very helpful

Rating:

5.0

Always is a pleasure rent here, we recommended 100%

Rating:

5.0

Quick service and good customer service

Rating:

2.0

Twice there's been less gas than indicated. Tried to charge me $20 for coming in 15 mins early. When I changed booking online mileage went from .79 to .69. But when I paid it was .79 again.

Rating:

1.0

Not to lie on level of gas in truck. Provide updated vehicles. Clean and east of access to vehicles

Rating:

5.0

Such a pleasant and easy experience, the young ladies that helped me both times were awesome!

Rating:

5.0

good service to customer of girl in the counter

Rating:

5.0

Excellent experience! Will do it again and again! Keep up the good work.

Rating:

5.0

Excellent helpers!!!

Rating:

1.0

Old crappy trucks that use a ridiculous amount of fuel (Got charged for 6 gallons when I only drove the truck for less than 20 miles). Of course they don’t see anything wrong with the math there and blame you for everything. Shady tactics to nickel & dime you. Stay away from these scumbags

Rating:

5.0

Customer service was excellent. They were quick and made the truck ready in minutes. No wonder they have high rating overall. Definitely recommend to everyone.

Rating:

2.0

Have the program/app work & align with employees computers information so that customer can actually “turn in” the equipment without getting charged an extra $20 fee.

Rating:

3.0

I was positive I left the fuel level where it was when picked up and they still charged me $27.00 in fuel.

Rating:

5.0

Very good fast service thank you

Rating:

1.0

Charged $20 after hours fee because they're closed on Sunday. Actually 6turned in early

Rating:

1.0

Fiz a locação, perguntei varias vezes como proceder na entrega ja que era minha primeira vez. A funcionaria da loja disse que meu prazo de entrega era até as 19:30pm e se eu entregasse apos o horário eu teria de fazer a entrega on line como eu entreguei o equipamento ANTES DAS 19:30PM eu nao fiz a entrega on line. EM NENHUM MOMENTO ELA ME INFORMOU QUE EU TERIA QUE FAZER A ENTREGA ON LINE SE ALOJA ESTIVESSE FECHADA E SIM SE EU ENTREGA-SE APOS O HORARIO. RETORNEI HOJE A LOJA PORQUE NAO CONCORDO DE PAGAR UMA MULTA PELO ERRO QUE NAO COMETI. NAO CONCORDO E QUERO O VALOR ADICIONAL COBRADO DE VOLTA. RECLAMEI NA LOJA DIZENDO QUE NAO ME PODEM MULTAR POR DESCUMPRIR O QUE NAO ME FOI INFORMADO.

Rating:

2.0

I rented from one location but it was switched to another location. I would not have known if I didn't read the text. When u went to return the truck, I returned it during work hours but there was Noone there to assist and the place was closed. There was no place to really park the truck either so I did the best I could to park it out off the way.

Rating:

4.0

Convenient fast and easy .

Rating:

5.0

The personnel were very efficient, polite, and kind. They explained the process thoroughly, and answered my questions patiently. I really appreciated them!

Rating:

5.0

Keep being kind and helpful to people as you already are. Thank you 👍.

Rating:

1.0

The back of the uhaul was in terrible shape I wish I would have checked it before I was so far away. Dead roaches more then 3 in the back and lizards the biggest problem was the ant infestation it is large appears to be fire ants and now are still coming from my couch here and there will need to spray or throw away my couch as they clearly were able to get in hidden areas of my couch in the 40 minute drive. This is so disgusting I will never rent here again. Large spider was living in the back and I had to kill it before I could move anything in the back was not cleaned or checked before my arrival and I didn’t look till it was too late. This is unacceptable and embarrassing.

Rating:

5.0

I'm not sure what can be improved. Everything went smoothly.

Rating:

5.0

good morning good service and rich blessings