Customer Reviews for Roys Quality Car Care Inc
(U-Haul Neighborhood Dealer)

600 reviews

8 E Oak Ridge Dr   Hagerstown, MD 21740
(@ Potomac St directly next door to Sheetz)

(301) 733-4702

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(301) 733-4702

8 E Oak Ridge Dr
Hagerstown, MD 21740
(@ Potomac St directly next door to Sheetz)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I'm not happy that I received two bills. First invoice was correct. Then I received another invoice for more money. WHY?

EDWARD G. 
Rating:
3.0

I dropped off after hours

Midori R. 
Rating:
1.0

The driver's side would not lock as the locking mechanism was not secured in the door. The location informed me that someone had tried to break into it. There was also broken glass in the truck box and on the bumper.

Megan S. 
Rating:
5.0

Customer did not leave a comment.

BRANDON S. 
Rating:
5.0

The Staff at Roy's Quality Car Care were very helpful and friendly. Without any reservations I would rent from them again

BRIAN S. 
Rating:
1.0

I would not recommend this place at all i returned the truck and they called me for two days asking where it was.

BRITTANY S. 
Rating:
3.0

I was told that the fuel tank was 5/8 full and after I was on the road for about 10 minutes I realized it was 3/8 full. When I got back I had filled the tank to a little over 5/8 full and let them know if the situation. They just said, sorry you should have called in and told of the situation. Well I just said oh well. The people there should check the truck a little better and not guess what should be in the truck. I will go to a better place the next time. I liked the truck and I will be renting again soon.

Robert T. 
Rating:
4.0

Customer did not leave a comment.

KYLE P. 
Rating:
5.0

I do not have any comments that would improve, except for associate to tell where to put truck after returning. The whole experience was excellent!

DARRYL C. 
Rating:
1.0

They were so rude to me I had to call the police

Danielle Y. 
Rating:
5.0

I dont understand of you put the gas back into the truck why you do not get the mileage back. It was on 1/2 tank and I filled the tank back up to 1/2 tank and was still charged 39.50 for mileage. Thank you.

JACOB P. 
Rating:
1.0

The Manager was Rude, Condensing and behavior was unacceptable. I would never ever use this location for my Uhaul rental needs again. I had the worst experience at Roy's than I have ever experienced in many years. Very Poor Quality Customer Service.

ANDREA S. 
Rating:
5.0

Very friendly with good customer service. In and out fast and they made the rental easy.

TERRY B. 
Rating:
4.0

Drove the rental 12 miles and was charged for 4 gallons of gas at $4 per gallon - nice touch

Andrew H. 
Rating:
1.0

How dare them charge me for the fuel when it was not returned empty. There was more than 1/2 tank in there. In a previous reservation made from this SAME LOCATION they rented me a damaged van with an empty tank. This time the van was FILTHY on the outside and inside plus i took the time to clean the seats that were covered in dog hair from the previous renter. Not only should you refund me for the fuel charge but also credit me for taking time to cleaning the seats!

JULIAN B. 
Rating:
3.0

make sure truck is clean

Ray H. 
Rating:
5.0

Customer did not leave a comment.

Kathy P. 
Rating:
3.0

Truck was not cleaned out when I got it...

Tracy M. 
Rating:
5.0

Customer did not leave a comment.

TANYA B. 
Rating:
5.0

The light for changing oil stayed on whole time. The engine shifted gears hard

Lisa S. 
Rating:
1.0

They waited over a week to change me and add milage to the truck

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
5.0

Customer did not leave a comment.

JUSTUS B. 
Rating:
3.0

The cargo trailer we rented was dented and had a sticker as replacement for one of the reflectors. The brake lights and directional lights works, but as it started getting dark we discovered that the running lights did not work. We had to drive with hazard lights on so other vehicles could see us. We called roadside assistance and were told it was our responsibility to change out the fuses since they couldn't find anyone to come out to our location. I will use other companies in the future. Very unhappy with the condition of the equipment and the company's lack of concern for the safety of their customers.

BRIGET T. 
Rating:
4.0

Customer did not leave a comment.

DEBBIE M. 
Rating:
2.0

Customer did not leave a comment.

Deborah K. 
Rating:
5.0

Alan was fantastic, super helpful, easiest rental transaction I've ever made!!!

Roxanna G. 
Rating:
3.0

Customer did not leave a comment.

JOHN S. 
Rating:
4.0

Customer did not leave a comment.

Mary J. 
Rating:
4.0

Customer did not leave a comment.

john O. 
Rating:
5.0

Let the Maugansville location let people know to call them when they don't have the right equipment available.

LLOYD T. 
Rating:
5.0

Everything as expected

Charles E. 
Rating:
1.0

I was charged for using 90 miles on your truck when that is impossible. I only moved 3 miles from where I lived before and only made 4 trips with your truck. Stop speeding up your odometer to rip people off

CASSANDRA R. 
Rating:
5.0

Customer did not leave a comment.

Wayne H. 
Rating:
5.0

They stop by pick up the U-Haul they were very friendly and very excellent customer service and I will let my friends know to go there I gave them five stars

michael M. 
Rating:
1.0

Customer did not leave a comment.

SHAJUANALATISHA W. 
Rating:
3.0

Customer did not leave a comment.

Justina G. 
Rating:
5.0

Keep the same good customer service. Mr. Allen was very helpful.

BOURAIMA O. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH F. 
Rating:
2.0

i was talked into spending probably approx $75 more than what I needed. The person I dealt with had difficulty looking me in the eye and was did not seem interested in customer service. I had to walk up a hill to retrieve the truck, then drive it to the office door to load a appliance dolly BY MYSELF while several men stood and WATCHED onto the 15 ft truck (that I didn't need). As a senior WOMAN, this really got my ire up.

Susan M. 
Rating:
5.0

Customer did not leave a comment.

Brenda T. 
Rating:
4.0

Price. Advertised for $19.95 and yet it was actually $79 rental charge.

Scott E. 
Rating:
4.0

Customer did not leave a comment.

George F. 
Rating:
5.0

Customer did not leave a comment.

Leslie A. 
Rating:
5.0

Everything was great. Nice and flat and on pavement.

paul S. 
Rating:
1.0

I wouldn't know if the equipment was clean or not because it wasn't there for me to pick up when I had my 24/7 service set up - the key was missing from the lockbox so had to go to a different location to do the pick up. Horrible service.

RoseMarie D. 
Rating:
5.0

Being on time is important to me. I was told I could pick the van up at 7:30 but they don't open until 8 am.

TELITA W. 
Rating:
1.0

When we arrived the furniture Dolley that I requested was not available. The price had changed dramatically from what I initially ordered. I misplaced/lost my phone - Thinking it may have been in the u-haul I rented. The gentleman who assisted me was more than helpful; But I have yet to find out if in fact my phone had been turned into this location (Hagerstown, MD)-

Annette W. 
Rating:
5.0

Everything was great and went as expected.

Kelly H. 
Rating:
5.0

Customer did not leave a comment.

Kirk D. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE M. 
Rating:
3.0

Customer did not leave a comment.

JELISSA M. 
Rating:
5.0

Customer did not leave a comment.

Glenn C. 
Rating:
1.0

The merchant at the location was not helpful at all. It took me almost 2 hours from my scheduled pick up time. Also, the pick up was muddy and dusty which I reported it prior to taking the pick up. Once I returned the pick up I reported the pick up needed cleaning little did I know to be zapped with a $25 fee.

Zuleika M. 
Rating:
5.0

Upon picking up the U-Haul, the check engine light was on. It was immediately checked by the pickup location, and deemed “fixed”. but before reaching our distinction, it was on again.... causing tremendous anxiety during a 7 hour move. Employees at both the pickup and the drop off locations couldn't have been nice!!!

Michael F. 
Rating:
5.0

Rented a pick-up truck for some local projects. Used U-Haul app for rental and return. Process was quick and easy, and price was very reasonable.

Frank C. 
Rating:
5.0

Customer did not leave a comment.

Deborah Y. 
Rating:
4.0

Customer did not leave a comment.

ROBERTA LEE C. 
Rating:
5.0

Outstanding service wonderful customer service

Ronnie H. 
Rating:
5.0

Customer did not leave a comment.

Edwin J. 
Rating:
3.0

I ordered a dolly, there was no dolly. I order moving pads and there's no moving pad. Paid for things that weren't given.

Aaron G. 
Rating:
3.0

It was convenient to my location and they processed the return quickly. Their lot is confusing and could use signage to direct a customer where to park, etc.

Darry C. 
Rating:
3.0

Customer did not leave a comment.

SHERRY B. 
Rating:
4.0

We were a few miles over the limit and was charged .39 cent which is ridiculous.

Daniel S. 
Rating:
1.0

Truck was very dirty inside and smelled of marijuana very strongly

Devin S. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
4.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Curtis M. 
Rating:
2.0

clean truck and you charged me for insurance that I did not order. Refund $50 to my credit card

JEROME W. 
Rating:
4.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Very friendly and kind would recommend to anyone.

Greg R. 
Rating:
5.0

Customer did not leave a comment.

Kimberly S. 
Rating:
4.0

Customer did not leave a comment.

Greg R. 
Rating:
5.0

Customer did not leave a comment.

Anneliese H. 
Rating:
5.0

Excellent service. Thank you.

Cheryl C. 
Rating:
5.0

Customer did not leave a comment.

Lisa Y. 
Rating:
4.0

Customer did not leave a comment.

STEVE A. 
Rating:
4.0

No complaints.

joanne B. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

DIANA C. 
Rating:
5.0

Customer did not leave a comment.

DENNIS W. 
Rating:
5.0

I should have rented from here to begin with. The other location nearby demanded I install the U-Haul app on my phone in order to complete the rental of a truck and had other stipulations that Alan and the other guys at Roy's didn't make. They are terrific to deal with!

Kyle P. 
Rating:
5.0

Customer did not leave a comment.

DEBBIE T. 
Rating:
5.0

Customer did not leave a comment.

Benjamin S. 
Rating:
5.0

Everything went smooth from pickup to dropoff on everyone's part but mine. If you drop off after hours, even after a long day of moving, make sure you follow the directions on the drop box before you drop your key in. You have to visit the website to return the truck and they will need a pic of the odometer and fuel gauge. I called Uhaul and they took care of the return over the phone but would still be a little easier.

Brandon E. 
Rating:
5.0

Staff was amazing, very helpful

STACY T. 
Rating:
5.0

Customer did not leave a comment.

Toniae G. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

Laural C. 
Rating:
5.0

The representative was excellent!!

Thomas M. 
Rating:
2.0

truck was dirty. The cab was not swept out, seats, dash and steering wheel were not wiped off/cleaned.

Richard P. 
Rating:
5.0

the service tec. that rented the truck to me was great.

Robert S. 
Rating:
5.0

Nothing! Good as is!

Bruce C. 
Rating:
5.0

Jordan was extremely professional and efficient. Would recommend this location. Jordan is an asset to the operation. Easy transaction.

bryan M. 
Rating:
4.0

Customer did not leave a comment.

Michael Lynn Jr L. 
Rating:
4.0

Customer did not leave a comment.

Nina F. 
Rating:
5.0

I don't know how to make it better. Trucks are well maintained and the staff is a pleasure to deal with

TERRY M. 
Rating:
4.0

I was upset that I returned the truck in 9 hours instead of 24 hours. I didnt receive any credit for the early return. Like taking off on the mileage. Not good customer service.

Brittney F. 
No reviews have been submitted for this location.

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