Customer Reviews for Royston Rental & Sales Inc
(U-Haul Neighborhood Dealer)

296 reviews

10800 Royston Hwy   Royston, GA 30662

(706) 245-0135

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(706) 245-0135

10800 Royston Hwy
Royston, GA 30662

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 11:30 am
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

They were very helpful. We came in close to end of day but treated us like we were first customer of day.

BILLY K. 
Rating:
4.0

Customer did not leave a comment.

valerie R. 
Rating:
4.0

Customer did not leave a comment.

David T. 
Rating:
1.0

Change they Monday set. To add charge on the people bill. Lair about say that people have to have they insurance to get the uhall.

SEBASTIANA C. 
Rating:
5.0

Super easy online system to drop off, uhaul has this figured out!

JAMES R. 
Rating:
5.0

Had to rent a trailer from this location. I had reserved a truck but there was not one available. Plenty of trucks back in Buford.

JIM F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

Jordan H. 
Rating:
5.0

Great folks, easy to work with. Thankyou

JOSHUA J. 
Rating:
5.0

Second time dropping off equipment at this location. Excellent customer service!

FARISH M. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

This location was ready for my trailer rental pick-up. The reception was courteous, responsive to questions I had, and attentive to a proper hookup to my truck hitch and making sure everything was operating correctly (e.g. lights, ramp, etc.) The tires were in excellent condition and properly inflated. The only problem I had - and it's not on the pick-up location - was with trying to check the trailer back in using the Uhaul app on my smartphone. I never did figure that one out so I simply called the toll-free number and checked it in that way. The individual who answered my call was cordial and quickly checked the trailer in. (Thanks!)

WILLIAM P. 
Rating:
3.0

I did not receive either dolly that I reserved or my furniture pads. I called to denote this so I was not charged for these items.

Kenneth K. 
Rating:
5.0

All the staff were professional

LARRY G. 
Rating:
5.0

Customer did not leave a comment.

JULIE A. 
Rating:
5.0

Customer did not leave a comment.

ALEXA H. 
Rating:
5.0

Thanks , a great place to get your Uhaul rentals

DWAYNE D. 
Rating:
1.0

I was unaware of all the costs associated with renting a u-Haul. The site did not do a good job explaining all of the fees. Because of this and how expensive it was, I will not rent a U-Haul again.

TIMOTHY H. 
Rating:
2.0

I did not know the location until a few hours before I returned. Without knowing the return location exactly, I had looked on line and found a location I thought was open until 10 pm. The location i was assigned was was closed when I showed up. I called all numbers and could not get anyone to talk to me. I looked around in the dark and finally found the dropbox. It was not a good experience.

Timothy W. 
Rating:
5.0

Perfect. However U-Haul as a company was terrible. I called all week long trying to talk to somebody and every time I got the we are too busy to talk to you please call later message. I still want to talk to you guys but I cannot get a hold of you. That sucks

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

EULA S. 
Rating:
5.0

The owner is personable and accessible and even helped us sort out our pickup before business hours.

John-David B. 
Rating:
5.0

great store / and service

Gary S. 
Rating:
5.0

Mike and Tim are great to work with.

CHARLIE C. 
Rating:
5.0

Customer did not leave a comment.

Kimberly T. 
Rating:
5.0

Customer did not leave a comment.

MIKE W. 
Rating:
3.0

Customer did not leave a comment.

ALBANY S. 
Rating:
5.0

Customer did not leave a comment.

JOSE O. 
Rating:
5.0

Quick and easy. No issues.

John S. 
Rating:
5.0

Great drop off location with plenty of parking. If it rains though, it will be a problem since it is a dirt lot with some grass here and there

Jeremy L. 
Rating:
5.0

Cell signal is a bit spotty on that part of the highway so be prepared

Richard M. 
Rating:
5.0

Customer did not leave a comment.

JOE W. 
Rating:
5.0

Customer did not leave a comment.

DEMPSEY K. 
Rating:
5.0

Customer did not leave a comment.

Nancy S. 
Rating:
5.0

Great folks to deal with

Randy D. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Jesse R. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

RICKY H. 
Rating:
3.0

Customer did not leave a comment.

JOEY H. 
Rating:
4.0

Customer did not leave a comment.

Chad J. 
Rating:
5.0

I reserved the truck at Royston Rentals went to u hual,com and it said I had to pick up the truck in Lavonia which was further away Royston Rental had to call uhaul and get my reservation confirmed with them cause uhaul had never confimed it with them

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Candice E. 
Rating:
4.0

Customer did not leave a comment.

KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

RICKY H. 
Rating:
5.0

Customer did not leave a comment.

LUCINDA G. 
Rating:
5.0

Very easy to find.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

norman H. 
Rating:
5.0

Nothing

Anthony M. 
Rating:
3.0

Customer did not leave a comment.

Teri C. 
Rating:
5.0

Excellent service

Jacqueline C. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
4.0

Customer did not leave a comment.

Edwin A. 
Rating:
5.0

Customer did not leave a comment.

Jessica P. 
Rating:
4.0

Truck had dog hair and dried spilled coffee or soda in cup holder

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Frederick S. 
Rating:
5.0

Process was slowed by poor cell signal in that area

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Mildred C. 
Rating:
5.0

Customer did not leave a comment.

Ricky B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth D. 
Rating:
5.0

Everything was perfect.

Jesse C. 
Rating:
5.0

Customer did not leave a comment.

pamela B. 
Rating:
5.0

Customer did not leave a comment.

Vernon B. 
Rating:
3.0

As far as friendliness this location was great. The trailer itself was clean and undamaged. Upon leaving on the Saturday the 30th I was two hours if that on into my trip and noticed smoke coming from one of the trailer wheels. I stopped in Travlers Rest, SC due to this and wheel brake and/or brakes locking up on trailer. Called U-haul to report problem if took little over an hour and a half to get a service man to the scene. I told him what wheel I thought was the problem which the drivers side front axle brake was extremely tight. He adjusted and I tested by driving around three or four blocks it wasnt smoking pulled better so we headed out. I stopped multiple times to be precautions. Never seen any smoke but I've pulled many U-haul trailer this size 6X12 easily. This trailer pulled horribly even to point of slowing me down on a decline. I've never seen such a drop in gas mileage in the past. I have taken in regard to the terrain in which I was traveling but even in more level areas the trailer pulled horrible making my dodge Durango over work.

Courtney K. 
Rating:
5.0

same as pick up, the on-line process took a very long time. We were exhausted from a days drive , loading and back and could not leave the drop off area until the process finally finished.

Joe B. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Nice folks. Easy to do business with.

Randy D. 
Rating:
5.0

Nothing this location yet a great job on having a truck available for me.

HOYLE C. 
Rating:
5.0

Best service, and great, friendly, helpful staff. I will definitely use this location again.

Leonard C. 
Rating:
4.0

Customer did not leave a comment.

BENNE P. 
Rating:
2.0

The outside of the building looked sketchy and messy. Inside the people were very helpful and assisted us quite well

David B. 
Rating:
5.0

Customer did not leave a comment.

Travis P. 
Rating:
5.0

Customer did not leave a comment.

Darrell G. 
Rating:
4.0

Customer did not leave a comment.

Rosemary T. 
Rating:
5.0

Very nice people! Great customer service. Thank you!

GINA M. 
Rating:
4.0

WHEN SOMEONE GETS A RESERVATION ONLINE AND HAS TO GO TO 3 DIFFERENT LOCATIONS THERE IS SOMETHING WRONG WITH YOUR SITE. I HAD RESERVATION IN ILA GA, THEY WERE NOT OPEN NOR HAD THE TRUCK I RESERVED. THEN WENT TO CARNESVILLE GA AND THEY WERE NOT OPEN BUT HAD THE TRUCK, FINALLY WAS DIRECTED TO ROYSTON GA TO PICK UP TRUCK.. AFTER 2 HOURS AND GOING 60 MILES OUT OF THE WAY FINALLY GOT TRUCK. THANKS FOR THE UPDRADE AND 2 EXTRA DAYS, BUT IT WOULD HAVE BEEN NICE TO HAVE GOTTEN THE TRUCK AT THE ORIGINAL SPOT AND SAVED TIME.

chris K. 
Rating:
5.0

They bent over backwards to make this work well on a holliday weekend. Kudos

Brett A. 
Rating:
3.0

Customer did not leave a comment.

JEFF H. 
Rating:
5.0

Customer did not leave a comment.

Rueben R. 
Rating:
5.0

Randy is always very nice and extremely helpful!

Levi C. 
Rating:
5.0

The only thing that I would change is to provide a little more information/context when a customer is preparing for pickup and taking photos of themselves. When I first took my photo, I had my ball cap on. The only feedback I got was that my rental couldn't be approved. It took several minutes before someone would respond via the live chat built in to your app. Then they asked me to remove my hat and retake the photo. Perhaps at the point where the photo is taken, you could include instruction to remove all hats, sunglasses and the like before taking the photo. It was not a big deal and everything worked out. But it would have been a little easier knowing that to begin with. Thanks so much.

Jarrod S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN P. 
Rating:
5.0

Excellent service from this location. I just wish I had been informed before the day before that I had to drive 45 minuets to this location which then added an additional 2 hours to my drive before heading to Montgomery. I thought up to the day before that I would be able to get a truck in Athens. Poor customer service on your end. Again the gentleman that rented me the truck was very nice and professional.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

EASTER T. 
Rating:
5.0

Nice folks to rent from and will use them if need arises.

Tanya L. 
Rating:
5.0

Everything was very good

Joe J. 
Rating:
5.0

Customer did not leave a comment.

donald O. 
Rating:
5.0

Customer did not leave a comment.

FRED M. 
Rating:
3.0

Everything think was fine until it came to me getting my money back that was held i rented and returned the truck on Thursday and here it is friday night and i still haven't got the money owed to me back yet. When i call i get excuses why it hasnt been returned. Luckily is not a lot of money but its the principle.

Wendell D. 
Rating:
5.0

Customer did not leave a comment.

Camillo D. 
Rating:
5.0

Customer did not leave a comment.

Betty H. 
Rating:
5.0

Send people to Royston Rental- They are top notch full time rental center. No grocery store or business hours, just full time hard working professionals. They made me feel real safe and confident towing with my new Explorer. Glenn

Glenn L. 
Rating:
5.0

It was a great experience

KEITH B. 
Rating:
5.0

Customer did not leave a comment.

nikkie C. 
Rating:
4.0

Customer did not leave a comment.

Ted M. 
Rating:
5.0

Customer did not leave a comment.

ERICA B. 
No reviews have been submitted for this location.

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