Customer Reviews for RTH at 225 Self Storage
(U-Haul Neighborhood Dealer)

94 reviews

13790 E Mississippi Ave   Aurora, CO 80012

(720) 325-1082

Location Hours

  • Mon-Fri: 11 am - 3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(720) 325-1082

13790 E Mississippi Ave
Aurora, CO 80012

Services at this Location:

Location Hours

  • Mon-Fri: 11 am - 3 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

If availability is open to rent before 11.00 am (trucks was parked )

Ashenafi M. 
Rating:
5.0

Customer did not leave a comment.

TERRY M. 
Rating:
4.0

Everything went well checking in and using the phone option to pick up the truck. This was our third UHaul rental for our move. This unit the fuel tank was full, or nearly full. Don't know if it would work, but if people could pick the rental up with a full, topped of tank of gas, then top it off just before returning it, that would take any and all guesswork out of the fuel question.

JERRY S. 
Rating:
5.0

Customer did not leave a comment.

GEREZGHER D. 
Rating:
2.0

I arrived to pick up my truck outside of the location's business hours. That being the case, I selected 24/7 pick up using my mobile device. Upon my arrival, my truck wasn't set up for 24/7 pick up. I called Uhaul and luckily experienced great customer service on the phone but am still disappointed in the company.

Steven S. 
Rating:
1.0

My husband arrived before our pickup time and ended up waiting over an hour for any help. All the phone numbers didn't have real people on the line, the person at the storage place couldn't help him. He was finally able to reach someone. This was an awful experience and we will never use them again.

Kyle S. 
Rating:
4.0

Customer did not leave a comment.

christine R. 
Rating:
3.0

The U-Haul app didn't work in this location. Fortunately the on-site staff corroborated my info. As well as the extremely helpful 1800 operator. Though it was after midnight before I could get through. I do understand short staffing problems so I'd have to take that into consideration.

William C. 
Rating:
1.0

Customer did not leave a comment.

Marcus W. 
Rating:
1.0

I never received a receipt the uhaul had no has in it. It was very dirty

LADONNA P. 
Rating:
1.0

We used your app and obviously that was a big mistake reservation was at 2 o'clock we arrived at 5 till took a half hour to explain to the guy that we had a reservation and we we're told to come inside and get a key he had no idea what we were talking about so got in the van the in back of it was filthy with trash I took a picture. we were gone hour and a half two hours got back and my husband got a very large bill on his phone for cleaning the truck a full tank of gas and extra mileage after speaking to about 10 people found out it was never checked in someone did not register the mileage so we waited another half hour 45 minutes for this guy to figure it out!! couldn't figure it out so we left, no word from anyone till the next day I've called and spoke to several people telling them we were very unhappy and needed to be compensated no one listen to me!!! And didn't even give a crap !! this will be the last time we use your site or your location ever again I'm a realtor and we used you quite a bit but not again I will let my customers know not to use your company and after all that we never got credited we never got compensated we never got i'm sorry nothing you charged us anyway!!!!

Edward W. 
Rating:
5.0

Customer did not leave a comment.

Oleg K. 
Rating:
3.0

It was weird going to a storage unit that had no association with uhaul. I had a problem on the day of rental and another problem at the return and there's no one there to help. When encountering problems picking up the vehicle, I called the number posted and someone at uhaul helped me. On the return, I called the posted number multiple times and no one picked up until the 5th call when they answered and yelled "stop calling!" And hung up. I called the uhaul 800 number after that. The agent there was EXCEPTIONALLY helpful. So....a mixed experience using uhaul at a remote uhaul location. Not sure I could recommend it to others.

Mary H. 
Rating:
1.0

The vehicle return process needs to be simpled

Charlena J. 
Rating:
3.0

Customer did not leave a comment.

Pamela M. 
Rating:
5.0

Customer did not leave a comment.

Parker S. 
Rating:
1.0

Terrible Terrible Terrible!!!!. I will go else where. Thank you

Lola F. 
Rating:
5.0

Customer did not leave a comment.

Austin W. 
Rating:
2.0

I reserved a 15' truck on the UHaul website for pickup at this location and drop-off at a location near my destination 25 miles away. At no time did the website tell me that this was an issue. When I went to pick up the truck, the attendant was an hour late to open and then proceeded to tell me that I had to return the truck to the same location because this wasn't an official UHaul location. At this point I was late for my movers and needed the truck so I reluctantly accepted. I also ordered 4 sets of furniture pads and those were not available in the truck so I was just out of luck. The truck ran fine but I could tell that it hadn't been cleaned in a while. I won't be using UHaul in the future.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Rachel R. 
Rating:
3.0

Errors in billing; items added not agreed to Charged for dolly that was not received

Kim M. 
Rating:
1.0

When making the reservation, the man never mentioned/informed us that we would be needing our cell phone to do the check-in. Upon arriving, the building was closed and nobody was there. It took us over an hour to finally get our van, after numerous calls to customer service. Horrible experience on top of an already stressful situation.

James B. 
Rating:
1.0

This location didn't have my 2 dollys I ordered. I had to come back to try to get them, however the location had 3 people working, but only 1 person was seeing someone...yet there was another person in front of me waiting their turn and had been there already waiting for a half hours, then I was waiting for 20 minutes before I just left without the dollys. They were supposed to call me back, the rep from UHAUL said, after I called UHAUL to refund me to 2 dolly's I didn't get, but I've still not received the call from the storage place I rented the UHAUL from to get my refund in order. This place also has terrible connection to rent the UHAUL virtually, making the visit to get the UHAUL way longer than necessary. I've still not received my refund for the dollys. This wasn't a great experience.

Jesse R. 
Rating:
2.0

The area of town is not very safe and the portion of the parking lot where the uHaul equipment is very poorly marked

Andrey A. 
Rating:
5.0

Customer did not leave a comment.

Clyde S. 
Rating:
1.0

Customer did not leave a comment.

SENAI G. 
Rating:
4.0

Colleen took great care of us such as taking off the the cost of the utility dolly and furniture dollies since it took an additional 2 hours to pick up the 15' truck and I was told by a uhaul representative previously (2 days before the pickup date) that the drop off location was in Louiseville but it turns out they wanted me to drive all the way back to Aurora from Broomfield.

Jesseri J. 
Rating:
1.0

Customer did not leave a comment.

SESHIE K. 
Rating:
5.0

Customer did not leave a comment.

Franchon M. 
Rating:
4.0

There was absolutely NO mention of other fees until I was at the facility! Ridiculous. Also, I STILL HAVE NOT RECEIVED MY EMAILED RECEIPT. EMPLOYEE COULDN'T FIGURE OUT HOW TO PRINT MY INVOICE.

Mark A. 
Rating:
5.0

Excellent customer service!!! Best location I have used.

Sherry E. 
Rating:
5.0

I did not receive a receipt

Charles E. 
Rating:
5.0

Customer did not leave a comment.

Joan T. 
Rating:
5.0

Customer did not leave a comment.

JONATHON JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

Frank C. 
Rating:
2.0

At the end charges were added on for a dolly and furniture pads that I didn't receive, use, or request. $10 plus tax over charged... Not cool.

JORDAN C. 
Rating:
1.0

They were not at this site during open hours, they never returned my phone calls and I'm still waiting to hear from them after dropping off the truck unattended. This location was/is a joke and should be removed from uhayls list

RAYMOND L. 
Rating:
4.0

Customer did not leave a comment.

Scott U. 
Rating:
2.0

I rented a small truck for 1995 it ended costing me 32 something for 2 hours I rented it at 330 or 4 and had to have it back by 630 same day. Then I had to rent it online and when I tried to turn it in the mobile app didn't work. Horrible experience won't do it again I'll just rent home depot truck. Slot easier and less expensive for what I thought I was getting

Christina H. 
Rating:
5.0

Easy in and out. Friendly service.

Patricia W. 
Rating:
5.0

Friendly service. Easy drop off

susan I. 
Rating:
1.0

No cell phone service at this location and there was no one available to talk to on site; location worker saw us through glass and ignored our requests for help. Door to building was locked so we were unable to get help here. Pick up experience was counter intuitive.

Daniela E. 
Rating:
1.0

On line app and process are clumsy and extremely irritating. It is not well thought out. The process requires a mobile device yet the location has very weak AT&T coverage. Why this location even exists when there is a major U Haul location on Havana St is puzzling. Finding the truck was difficult. Finding the lock box was difficult. Terrible location.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

kasey M. 
Rating:
5.0

Customer did not leave a comment.

TEFERI A. 
Rating:
2.0

I ordered a no contact delivery. When I arrived to pick it up my order said it was cancelled. I received no notification. the store was just closing and the employees would not come to the door to help. I called the support number and learned the general manager had cancelled my order and I was not notified. Lucky the call center was able to get me a U-Haul down the street and I had a very positive interaction with them.

Jordon M. 
Rating:
5.0

Easy to check out and in using a mobile device. Very courteous owner. No problems at all.

David G. 
Rating:
4.0

Customer did not leave a comment.

Cheyenne S. 
Rating:
3.0

Customer did not leave a comment.

Dale T. 
Rating:
2.0

Customer did not leave a comment.

Theresa B. 
Rating:
1.0

My reservation was changed to this location without my knowledge after I waited in line at the original location I called. This made me run late with the movers. I prefer hands on, face to face. I did not care for the offsite process. I disliked having to drive and find the other site. I called the south Buckley site for a reason.

DEBI M. 
Rating:
1.0

Customer service rep was rude, and arrogant. He was also a hour late coming to check out the vech. On the day of the return I adv I would have to keep the unit longer he then tried to charge me additional $100 and when I asked why he could not give a valid reason. So after being frustrated I gave in and tried to make the payment then told me to get my shit out of the truck or he was gonna send the police to my current location because I had stolen the truck and then threatened me more and when I tried to deescalate the issue he hung up on me and I tried calling him back several times and he did not answer, in fear of what could happen to my possessions I had to unload my truck 2miles away from my destination address and haul it another way I ended up returning the vech in great shape but the agent that assisted me was horrible. I feel that I am owed an apology and a full refund for the experience that I had to deal with.

Marquese T. 
Rating:
5.0

the location was fine. but the 24/7 system didnt work. i was delayed by an hour because there was some sort of system glitch and it told me i had to talk to someone at the location which wasnt true. an hour later after my selected time, the 24/7 system decided to work and i got my rental. i wasted an hours time and almost $50 in uber fares to and from the place at the time i was supposed to pick up the truck, and then and uber back at the right time. it was a serious pain in the neck

Arthur G. 
Rating:
5.0

Nothing.

Suzanne K. 
Rating:
1.0

Call me and I will tell you how bad Uhaul and it's representatives treated me and it's side effects. After over 30 years of using Uhaul, never again. There are alternatives. I will heavily encourage all I know and talk with to avoid Uhaul.

Dawn R. 
Rating:
3.0

My original pick up location was unavailable so I went to this one. It is a subcontracted sight. The truck had an engine light on when I started it. I asked what it was and at first someone said it could be hot. Then the man from the storage said it was the change oil light. The sub contractor told me to call the 24 hour service if I had a problem but that was not reassuring as i was starting out my move. Obviously the trucks need to be maintained on time, I checked the oil and it was very dirty but full.

Kathryn O. 
Rating:
3.0

Customer did not leave a comment.

Zachary W. 
Rating:
3.0

Customer did not leave a comment.

RICKI S. 
Rating:
4.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

seung S. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
1.0

Require higher standards for cleaning. We got in and the truck had water and Gatorade bottles all over the floor. Couldn't tell if it had been cleaned at all which was especially annoying and dangerous given the current pandemic. Wished I could've gone to a location closer to my house as well after having to pay such a high price for the extra mileage.

Nicholas G. 
Rating:
1.0

Poor internet service makes it impossible to pick up/drop off uhauls after hours in order to upload pictures and answer questions online. Very very frustrating. Key pick up also has two separate locations with duplicate numbers on the lock boxes which makes it confusing. Staff during hours in the self storage office were very kind however.

Caitlyn G. 
Rating:
3.0

The website wasn't working properly, so I couldn't use mobile to pick up my truck. I used my GPS to find the location, but the website said my location was not enabled. The person working seemed reluctant to have to help.

JANCY S. 
Rating:
5.0

Excellent service.

Jacob D. 
Rating:
5.0

Customer did not leave a comment.

DARRELL T. 
Rating:
4.0

I had a big issue a big challenge trying to do this online after hours. You must provide two phone numbers as in contacts. Nowhere at any time was it mentioned they will try to contact this individual. Therefore they contacted my parents with the number I provided on the East Coast which was two hours ahead Eastern time. If I want to know when they're going to contact them I want to give them a notice. This is something that needs to be brought up. When providing phone numbers as in contacts they will verify them.

Jeff M. 
Rating:
5.0

no wiper fluid in truck. Front bumper on truck was damaged

LARRY G. 
Rating:
5.0

Customer did not leave a comment.

Karen D. 
Rating:
4.0

We ordered a dolly but when we got the truck there was not one in there so it made our move a little more challanging.

Tara B. 
Rating:
3.0

I thought I had paid in full on line. When I went to pick up vehicle I was charged another $77.01. The individual was not able to explain this when asked. Only that it was the unpaid balance. I must've not read the online information well. ???

Douglas K. 
Rating:
1.0

Terrible location with very little instructions on what to do especially if you drop a truck off after hours. Very sketch location in Aurora. The key drop off box is in a very inconvenient location to where you drop the truck off. I had to drive around the whole building to look for an ORANGE drop off box like it states on the website. It's a small black box nowhere near the area.

Michelle D. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
2.0

Poor customer service. Also since the store was closed and no one told me I HAD to download the app in order to get my vehicle it took an additional 40 past the time I was supposed to get it and I was still required to bring it back on time. Fuck you guys.

Raquel J. 
Rating:
1.0

The online pickup thing works for shit. I went to pickup my 10ft box truck in a random storage space parking lot and had so many issues with signing into your website that I had to sit on hold with your TERRIBLE, customer service line, that bounced me from person to person avoiding solving the problem for me. I sat in the parking lot for an hour before I was finally helped. Not only was it a super big inconvenience, but it also delayed my plans for moving items into the truck and made my overall day longer. In my opinion, just have someone on site when someone's picking something up! Especially if your over the phone customer service representatives are actually the worst.

Samuel K. 
Rating:
5.0

Fast and Friendly Service, Professional Atmosphere and Made experience easy even with last minute changes

Octavia P. 
Rating:
4.0

Customer did not leave a comment.

Monica R. 
Rating:
5.0

Customer did not leave a comment.

Cindy M. 
Rating:
4.0

Customer did not leave a comment.

Codie J. 
Rating:
5.0

The mobile process was a little slow but it could have been my service? Otherwise it was pretty smooth and easy process. I was able to change my pickup time last minute by calling the customer service line and rented it for the exact amount of time I needed, which included returning it after hours. Would recommend to others. The overall price was more affordable which also helped!

Milagros C. 
Rating:
3.0

The truck could have been cleaner in the cabin. Also the online reservation system was very frustrating to use as it kept sending me back to steps I had already completed. There was also some confusion on directions where one page would not include complete return details

Mitsuyoshi S. 
Rating:
4.0

Everything went well. A little heads up about the speed limit of the truck would've been nice. Did not go above 75mph.

Morgan J. 
Rating:
2.0

We are arrived for a 4 o'clock pick up of our vehicle. We ordered a 10 foot truck, Which was there. However, when we had trouble with the login process and called for customer service, the lockbox that was assigned to our truck actually had the key of an entirely different vehicle inside. We did not know this until we tried to open the truck and realized the key didn't work but worked for a van a few vehicles down. We then waited on customer service for about 30 minutes to be told they didn't understand why our key wasn't in that lockbox. At this point, it was about 5 o'clock, so we had been there an hour, and eventually just told the customer service representative we would just settle for the van so we didn't have to waste anymore time trying to find the key for the truck.

Jessica S. 
Rating:
5.0

Awesome and friendly service.

Robbie W. 
Rating:
5.0

Customer did not leave a comment.

Diana S. 
Rating:
5.0

Sales person was courteous and very helpful.

Jerome L. 
Rating:
4.0

Customer did not leave a comment.

Loretta W. 
Rating:
5.0

Great service, excellent experience.

Soyini V. 
Rating:
5.0

Customer did not leave a comment.

Jaron K. 
Rating:
5.0

Customer did not leave a comment.

Kenton H. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

Personnel was friendly, facility was very inviting and well maintained. But had delays checking out the truck. Most dissatisfied with the state of the truck. Truck had several broken components. Driver side lock jammed. Had to climb over boxes/items on passenger side multiple times per day for 5 day rental. Parking break stopped engaging and didn't work properly. Very dirty. Did not appear to have been cleaned. Was able to get an extra day at no charge for compensation.

Deming J. 
Rating:
5.0

Customer did not leave a comment.

Joanne H. 
Rating:
5.0

Customer did not leave a comment.

Ruth S. 
No reviews have been submitted for this location.

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