Customer Reviews for RTN Inc
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

10 reviews

1502 S Robertson Bl   Los Angeles, CA 90035

Hours

Always Open On Your Smartphone

Services at this Location:

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1502 S Robertson Bl
Los Angeles, CA 90035

Services at this Location:

Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Uhaul phone support sucks. The app is horrible. I made a reservation at a different location and U-Haul cancelled it and could not give me a reason why. We used U-Haul for work and have switched truck companies.

Rick J. 
Rating:
1.0

I had a horrible experience. My pickup took so long that I missed my window of time to get my furniture. Which is the whole reason I rented the truck. When I called U-Haul on the day they said I'd be ok hold for over an hour. I was offered $50 by a customer service person and I let them know that this issue was not resolved for me and I'd like a full refund and they did not reply. I followed up still no reply. And I just got my bill and they over charged me for gas when I out more fuel in the tank than when I got it. I've rented with U-Haul for over 10 years and never had an experience this poor.

CHRISTIAN M. 
Rating:
1.0

The back roll up gate on this 10' truck was constantly getting stuck making it take 2 people to open it. Also, the cab was disgustingly dirty and smelled like sweat.

KIM G. 
Rating:
2.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Kimberly J. 
Rating:
1.0

Customer did not leave a comment.

Lauretta R. 
Rating:
3.0

When we first arrived to return the truck, the rep at the mobile station said he didn't handle returns. Then I called the number on our instruction and the same rep who said he didn't handle returns asnwered the phone. After that, he changed his mind and ended up calling another person that did handle the return and everything went smoothly after that.

David D. 
Rating:
3.0

First of all you shouldn't have your customers on hold for over one hour while I was trying to get important information. Second the keys were not locked up as directed on your website. Windows were filthy and I wasn't given the dozen furniture pads, but charged for them. I honestly feel that Uhaul doesn't care about the way their business is being run. What a difference from 10 years ago.

John B. 
Rating:
1.0

I reserved a dolly to use to help with my move. When I arrived there was no dolly. I was “ allowed” to use the business location's dolly which was in terrible shape. I'm not sure how it survived the heavy boxes we used it for. Also, the location is just a gas station and the attendant there doesn't seem to know much of anything about the Uhaul business operated out of the station. He called someone and it all had to be handled over the phone and through my cell phone.

Belinda F. 
Rating:
3.0

I was not informed that I needed to call in to get a code to release the truck to me. The gentleman in the mobile station knew nothing.

Scarlett P. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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