Customer Reviews for Rudys Fuel & Auto Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rudys Fuel & Auto Service

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Randall A. on

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Jaqueline A. on

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Paula M. on

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Edward B. on

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James M T. on

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Brenda H. on

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SALLY B. on

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Don't argue with the customer that has a preferred pick-up location. I asked for Rudy's and the employees at u-haul kept insisting Lowell. I hate Lowell and it was way out of my way. I asked for Chelmsford 3 times and finally my request was met. Rudy's is a great location.

Paul S. on

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Adalberto V. on

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Van was brand new and easy to rent.

Timothy D. on

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Gerald S. on

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Location did not look like a professional establishment. The gentleman to whom I gave the keys was helpful. But, for some reason, they called from the main office 2 days later saying that I need to drop off the truck. I told them that I did, and asked if they spoke with Rudy’s Fuel, where I dropped it off. They said “No, we always call the customer first.” WTF? Why would you waste my time if you haven’t even called the drop-off location first? Bad policy. Poor customer service. I can’t understand how anyone would think that is the right way to treat a customer. You guys need to fix this fast if you want to have any return customers.

deborah G. on

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This has nothing to do with the rental locations, but our truck had no cruise control (a must on long drives) and no CD player (also a must on long drives)

Elizabeth S. on

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Ashish A. on

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I got the truck at a short notice, very convenient location for pick-up and drop-off. Extremely good location staff.

Larry K. on

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We were very pleased. Personnel were very friendly and helpful.

derek M. on

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Geoffrey J. on

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The truck was not ready! It wasn't even checked in or cleaned from the previous renter who hauled drywall, which was everywhere inside the truck.

Laurel D. on

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The uhaul had a strong odor of poop.

Christiane S. on

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Douglas W. on

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Brett B. on

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Kanu P. on

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There isn't anything need to be improve. I had an express checked-in so, it was so, easy in and out. They also had parking for my car. Thank you Very much! Kanu P.

Russell B. on

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Robin M. on

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Rick H. on

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Picked up a trailer, staff stopped what was being done and helped me. No issues at all.

JESSICA W. on

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Yes the guy that took the keys was rude or could have been a little more friendly. I was letting him know that I was returning the truck and he stated in a impatience voice "all I need is the keys". As if he didnt want to be bothered. I just expected a more pleasant experience at drop off as I'm a new customer.

Robert S. on

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One block away from the house, two miles away from storage, one trip with a full truck. Couldn't have been more efficient.

Jaye M. on

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The drop off location was a gas station where the attendant had no idea what to do with the equipment or if we were all set in dropping it off. I had to call customer service to ensure I wasn't liable for anything. Plus, he was extremely rude about the whole thing. I will never drop off in that location again.

PAM S. on

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Manager of the U-Haul operation was enormously helpful, kind, and patient. I got everything I wanted in a very smooth and peaceful manner. I would highly recommend this U-Haul location to any friends or acquaintances.

Chuck H. on

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John L. on

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Good service at reasonable rates , what more can you ask for?

tom P. on

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We love renting from Rudy and your Chelmsford team. You are all wonderfully helpful and expedient. Cheers to moving. ????

kevin M. on

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