Customer Reviews for Rufus Sinclair & Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rufus Sinclair & Storage

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Randall J. on

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Improvements needed: Fuel the truck, provide the ordered supplies, don't make it the customer's problem to drop the vehicle off if your lot is full and return phone calls you say you're going to return.

Craig P. on

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U Haul shipped them the wrong size trailer, it was too small and i had to mess around for a few hours to find the correct trailer......

John L. on

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Customer did not leave a comment.

Jeff S. on

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Turnover of the rental was rather fast as I did my reservation at the last minute, so the back of the truck was in need of a serious sweeping out when I picked it up, but other than that the gentleman that rented me the truck was very courteous and knowledgeable. Service at this little station was excellent.

Jeffrey M. on

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Donna W. on

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Julie W. on

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carol R. on

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Larry H. on

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The staff just appears to need more experience with U-Haul. They tried very good.

Jill S. on

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Better training on the computer and checking the trucks when people bring it back. The one we got had a dead battery when we went to it pick . The clerk didn't know what to do. After we sit their for 2 hrs. He decided to jump it with his own car. He was rude and frustrated.. He also couldn't give us any info on who to call if their was a problem with dead battery when we stopped the truck. Our moving was delayed 2hrs because of this.

Tom J. on

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tonja F. on

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This was a drop-off at a gas station/mini mart. There were 2 ladies working that were very polite had no idea what to do. I think these ladies need some more training and communication from U-Haul. There was no assistance to help park or unhook the trailer. I wasn't even sure U-Haul knew I had dropped it off. I left a msg on Yakima store phone to let them know. I kept thinking "what if someone stole the trailer and I would be responsible for it" 11 days later I get this confirmation email. There needs to be better communication and better instruction for customers and the 2 ladies at the gas station that knew absolutely nothing.

James M. on

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They wanted to charge my credit card for an additional twenty dollars. They persisted saying that I was late in returning the trailer, even though I returned it a day early. I would appreciate a refund for the day not used