Customer Reviews for Rufus Sinclair & Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rufus Sinclair & Storage

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Samuel W.
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Customer did not leave a comment.

Daniel C.
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Customer did not leave a comment.

Justin H.
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First I could not figure out where to return the truck. We went to the wrong spot and got yelled at because it was not where it should be. The attendant was argumentative and rude, told us we were wrong for not being able to find the place to park. This place should practice some customer service. When I said I couldn't find a sign saying where to park he said “it's right there” and pointed to a 2' by 3' light up sign the said “U-Haul” in the window. A U-Haul sign in the window does not mean park here...

CRAIG D.
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kathryn O.
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Larry K.
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The location was easy to access and the staff were very friendly. However, upon review of the paperwork, I requested the removal of the added insurance. I was assured that this was completed and have signed paperwork to that effect, yet my charge card has not been credited. The invoice reflects the rental of a dozen moving blankets that were not placed in the truck and not discovered until I was 30 miles down the road. I have not been credited for this rental fee. I was told that this would be resolved at the truck return location. I was also told that I would be refunded any unused miles.

Brandon N.
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I called uhaul 1800 number and had a car dolley rented/reserved in a town closest to my destination for the vehicle I was scheduled to pick up.... I drove 4 hours to the uhaul only to find out they reserved the wrong Dooley, it was an “in town use only” dolley and they had messed up on their current inventory... they sent me 30 miles up the toad to the nearest uhaul where I had to rent another dolley for $217 (Outrageous pricing???) I rented it and went to pick up the vehicle I was scheduled for... But since uhaul caused me to be 1.5 hours late, I ended up losing the contract... so I had to drive another 5 hours back with an empty fillet that I never used... I filed a complaint only to be told “so sorry, but we aren't reimbursing you”... As a uhaul customer for over 10 years, I will never have anything good to say about them or their business after this. I'm out $217.00, 11 hours of driving and a lost contract/day of pay.... All because Uhaul customer care messed up on their end...

Jane B.
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The guys there were responsive and worked through a couple of challenges to get us on our way. This location was NOT listed on your website as a choice for a car transport, but were the only location open on Sunday.

James O.
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Excellent

Ron K.
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They are very rude there when they would ask for info they said very roughly.

James N.
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Customer did not leave a comment.

monte J.
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They need a bigger backup generator to keep their computer and WiFi up.

danny L.
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david L.
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Michael P.
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My only concern was the truck itself. Going cross country and pulling a small car on a trailer we found the truck to be very under powered. Had it been a diesel the torque would have made the struggles over the many mountains much easier. Overall it was a good experience.

Toni R.
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Tabatha S.
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Patricia C.
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Not enough choice in truck sizes. I had reserved an appliance dolly that they don't have any of. They were in the process of remodeling their store or something. No room to manuever inside. The rental agreement attachments they sent me by email could not be downloaded. The copy they gave me at the store was too small of print for me to read. I tried to open what had been emailed so I could enlarge so I could read. Because I couldn't clearly read what I had I returned the truck at the return location late (about 2-1/2 hours)

David B.
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Customer did not leave a comment.

Randall J.
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Improvements needed: Fuel the truck, provide the ordered supplies, don't make it the customer's problem to drop the vehicle off if your lot is full and return phone calls you say you're going to return.

Craig P.
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U Haul shipped them the wrong size trailer, it was too small and i had to mess around for a few hours to find the correct trailer......

John L.
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Customer did not leave a comment.

Jeff S.
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Turnover of the rental was rather fast as I did my reservation at the last minute, so the back of the truck was in need of a serious sweeping out when I picked it up, but other than that the gentleman that rented me the truck was very courteous and knowledgeable. Service at this little station was excellent.

Jeffrey M.
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Donna W.
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Julie W.
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carol R.
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Larry H.
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The staff just appears to need more experience with U-Haul. They tried very good.

Jill S.
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Better training on the computer and checking the trucks when people bring it back. The one we got had a dead battery when we went to it pick . The clerk didn't know what to do. After we sit their for 2 hrs. He decided to jump it with his own car. He was rude and frustrated.. He also couldn't give us any info on who to call if their was a problem with dead battery when we stopped the truck. Our moving was delayed 2hrs because of this.

Tom J.
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tonja F.
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This was a drop-off at a gas station/mini mart. There were 2 ladies working that were very polite had no idea what to do. I think these ladies need some more training and communication from U-Haul. There was no assistance to help park or unhook the trailer. I wasn't even sure U-Haul knew I had dropped it off. I left a msg on Yakima store phone to let them know. I kept thinking "what if someone stole the trailer and I would be responsible for it" 11 days later I get this confirmation email. There needs to be better communication and better instruction for customers and the 2 ladies at the gas station that knew absolutely nothing.

James M.
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They wanted to charge my credit card for an additional twenty dollars. They persisted saying that I was late in returning the trailer, even though I returned it a day early. I would appreciate a refund for the day not used

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