The problem isn’t with the location or equipment, the problem is with all the hoops you have to jimp through on the app to pick up and drop off. The app didn’t say pick up truck it said pick up the furniture blankets so i had to call to figure out how to pick up.
Cathleen K
Customer Reviews for Rushville Wholesale Liquidators LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck wasn't ready, had to get a different smaller truck because I couldn't open the box containing the correct key. The people that rent at the location couldn't be reached. There was no place to scan the truck back in upon return.
Cyndi QFuel usage was 5 mpg with half the mileage empty and all the miles with tow/haul off. No way to report oxygen sensor issue (?).
Timothy TNothing
william cNothing at all
william cJenny is awesome, very kind and friendly. She will always work with you no matter the situation. I prefer to drive out of town to go to her.
Destiny ENothing this dealer is very courteous and answers all questions and explains everything well and into detail to where there is no unexpected charges .
Jimmy MNothing really wrong with the location. Had issues with the app and website at pick up and drop off.
NICHOLAS HNo improvement needed! Jennifer was amazing and did everything in her power to accommodate me and met my every expectation. I will definitely be doing business with her and Uhaul again!
Christopher DNo on site office. I was told the car hauler had a tire that was "a little low". I put air in it but it went down again before I could load the car on it. The tire wasn't sealed around the rim.
ROBERT LThey set up the wrong truck & made me change my reservation. Nobody was available to help me once we got there & it took us 45 minutes to get out on the road. Not a fun time.
Kyle BI will always pick the Rushville location if I have to rent a uhaul. Jenny is by far the best, and always works with you to make sure you are 100% satisfied with your equipment! Highly recommended.
Destiny EMake sure the locations match Casey’s store was no where around. Needs to be in a better location for service and needs to be marked better. Needs to have better location indicators of surrounding building
Megan KNothing every thing was good
JESSE FThe Rushville Staff was very pleasant to work with. Pick-up and drop-off were quick and easy. Would recommend and/or use again.
Danny BAt 3pm they were closed and didn’t answer their phone using the phone number to call on the their door. I had to do self check in
Jeanne MGreat! Easy to add another day
rudolph wI will not be recommending U-Haul services to anybody that asks. I had filled out the pre-questionnaire before arriving and my account was still "Awaiting Approval"- 2 hours later when I went to pick up the truck. This cut into my moving time and honestly has me thinking I will never use this company again. The location was great and their out of hours pick-up system was perfect, but on U-Haul's side- it was awful and inconvenient. No one would answer the phone or the chat in a reasonable amount of time so I was left standing at the location (which was closed) just waiting to be approved even though I had put my Drivers License and information in 2 hours prior.
Rachel CSuper friendly. Great communication. Very accommodating and supportive.
Brian IThe HUMAN experience was top notch and well appreciated and enjoyed. The Digital experience less so. I found it hard to feel like things were confirmed. When I checked out, I wasn't sure that I had checked out and had to wait till Monday to find out if I had. Don't really like your digital presence.
Frederick PThere is a problem with the location service for the phone which made the 24/7 share a pain. Having to stand out in the cold trying to return the vehicle added additional frustration. I will say that when I checked out the vehicle the person who was working was very responsive to coming to my aid and retrieved the keys. The 24/7 share, which I’m sure is very convenient when it works made this rental very inconvenient.
Donald MAwesome place. Highly recommend.
Jordan LNo improvements needed! This was a fast and easy process with exceptional service from Jenni Ervine.
Quinndelyn LWasn't on time for the appointment, had malfunctioning computer equipment, and didn't answer phones regularly.
Johan-R GGood rental company.
DANIEL DJenni did a great job. The truck needed a new driver's side windshield wiper blade.
RICHARD HJenni Ervine at Rushville Wholesale Liquidators was FABULOUS... However, the lack of respect and decency I received from dealing with and waiting 2 wks and 2 cancellations via dealing with the Uhaul Company directly was awful and I will never go through the company directly again to rent a truck. Not 1 but 2 ladies that contacted me via phone was rude and demanding and did nothing to attempt to make the 2 cancellations up to me.
TERRI MExcellent experience! Definitely would recommend!
REGINA SJen was very nice and and explained everything . In and out door with a smile and good conversation ☺
GREGORY MI didn't receive a receipt on my email account to explain why the cost was show high. It was supposed to be $19.99 for an in-town rental. I had it for less than 2hrs and it cost over $40.00. I am a little disappointed with the price. I am a return customer and have never paid that much before for a 2hr rental.
MICHELLE DThey wouldnt answer phone called. Had to call actual uhaul. Then with confirmation number still wouldnt answer 4 times I tried.
ANGELA RThe buisness that had the U-Haul was great the service person of the buisness was great. Now for U-Haul itself was fine till came to needing one extra day to get my belongings. I called the 1-800-go uhaul to grt an extra day and was denied so i went to my bank and got a printout of transactions and deen that money was taken from my account before its time by U-Haul . So i did what i had to to keep from losing my property, i kept the rental truck a extra day. Figuring if they could take money before hand ill keep the truck extra time, the truck was returned to rushville with more gas than rented with, no damage but some mess in back of truck but in same condition as the truck was rented in. So the buisness serving as a U-Haul hub was excellent but as for U-Haul resevastionist were rude and quite DICKISH!!!!
MILFORD ANothing to complain about except for pricing and reservations got messed , what was supposed to be 1 way trip the reservation said round trip. Also i was told that no funds were collected until the vehicle was returned. I needed the vehicle one more day but was refused due to funds being taken before kts time. Buf the vehicle is now safely sitting in rushville, i really must say even if i could i would not use U-Haul again.
Achilles HMiss Irving went out of her way to help us at 10pm checking us in our uhaul for fast service and getting us on our way and not having to sit in our car in the cold doing the online thing would and will recommend this uhaul rental dealer in the future
TASHA BVery pleasant and efficient. They went above and beyond expectations to provide services!
CANDACE Hit took almost 3 weeks to get a rental, no one answered the phone, ended up doing it myself online.
david mIn my situation it would of been nice to have a bigger truck, however, there is only one at this location and it was already being used by another customer. I believe if there were two of the larger trucks it would be more beneficial for all.
HUNTER CI received excellent service.
Tracey SFront desk lady was very kind
molly hThe location looks a bit run down, but the staff are friendly, helpful, and knowledgeable. And the equipment was in good shape.
JEFFERY DThese people were so nice and helpful!
sara vI visited during business hours and she was very helpful and definitely gave me all the information I needed to make my return easier Thank you all
JENNIFER Bused the truck for 1 day and it stormed while moving returned truck 2 hrs late and they did not charge extra ,Thanks ..
DANIEL DI can’t think of any improvements. This location was convenient and the business owners were fantastic and so helpful. I appreciate Jenny’s hospitality while helping me with this rental.
Joanne JThe folks at Wholesale Liquidators were extremely friendly and helpful. I will rent from them again.
Paul NOnce again Jenni helped make this a great experience. Thanks!
Kelly BOn the entire process Uhaul wasn't prepared for the rental. I wasted 1 full hour just to have a document printed. I had rented a truck and a trailer which should have been on one invoice this led to wasted time on the customer part. So the client picked up that tab while Uhaul overcharged me. It's a part time job to work with you guys, exhausting.
TONY PJenni is an excellent rep for your company. Thanks for helping make this an easy move!
Kelly BGreat customer service provided by Jenni. Quick, easy and affordable.
Scott WJennifer was great to work with and super friendly! She made explained everything to me and made it an easy process!
TAYLOR HJennifer Irvine was awesome!!! Very nice and very very helpful. Would recommend her and her location to anyone anytime.
JEREMY IJENNY WENT OUT OF HER WAY to ensure our satisfAction
LES BJenni and Travis were such a big help to our family! They helped me choose the truck I needed and made sure to explain everything fully before we left the lot. Great atmosphere
ALICE BNot sure.
DAVID M45 minutes to get a 3/4 ton truck approved to pull a 5x8 trailer.
Ethan SJenni was very nice and we had a great experience!
Chaise LI think everything is fine. I don't believe that it needs any improvements at this time.
Vicki BAbsolutely nothing Jenny was awesome at everything
Leslie N