Customer Reviews for Rushville Wholesale Liquidators LLC
(U-Haul Neighborhood Dealer)

76 reviews

243 E US 52   Rushville, IN 46173
(Next to Casey’s)

(765) 570-4863

Location Hours

  • Mon-Thur: 11 am - 6 pm
  • Fri-Sat: 10 am - 7 pm
  • Sun: Closed

Services at this Location:

Contact Us

(765) 570-4863

243 E US 52
Rushville, IN 46173
(Next to Casey’s)

Services at this Location:

Location Hours

  • Mon-Thur: 11 am - 6 pm
  • Fri-Sat: 10 am - 7 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The Rushville Staff was very pleasant to work with. Pick-up and drop-off were quick and easy. Would recommend and/or use again.

Danny B. 
Rating:
3.0

At 3pm they were closed and didn't answer their phone using the phone number to call on the their door. I had to do self check in

Jeanne M. 
Rating:
5.0

Great! Easy to add another day

rudolph W. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

I will not be recommending U-Haul services to anybody that asks. I had filled out the pre-questionnaire before arriving and my account was still "Awaiting Approval"- 2 hours later when I went to pick up the truck. This cut into my moving time and honestly has me thinking I will never use this company again. The location was great and their out of hours pick-up system was perfect, but on U-Haul's side- it was awful and inconvenient. No one would answer the phone or the chat in a reasonable amount of time so I was left standing at the location (which was closed) just waiting to be approved even though I had put my Drivers License and information in 2 hours prior.

Rachel C. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Super friendly. Great communication. Very accommodating and supportive.

Brian I. 
Rating:
4.0

Customer did not leave a comment.

Henry C. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

The HUMAN experience was top notch and well appreciated and enjoyed. The Digital experience less so. I found it hard to feel like things were confirmed. When I checked out, I wasn't sure that I had checked out and had to wait till Monday to find out if I had. Don't really like your digital presence.

Frederick P. 
Rating:
3.0

There is a problem with the location service for the phone which made the 24/7 share a pain. Having to stand out in the cold trying to return the vehicle added additional frustration. I will say that when I checked out the vehicle the person who was working was very responsive to coming to my aid and retrieved the keys. The 24/7 share, which I'm sure is very convenient when it works made this rental very inconvenient.

Donald M. 
Rating:
5.0

Awesome place. Highly recommend.

Jordan L. 
Rating:
3.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

No improvements needed! This was a fast and easy process with exceptional service from Jenni Ervine.

Quinndelyn L. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER E. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER V. 
Rating:
3.0

Customer did not leave a comment.

Angela H. 
Rating:
2.0

Wasn't on time for the appointment, had malfunctioning computer equipment, and didn't answer phones regularly.

Johan-R G. 
Rating:
3.0

Customer did not leave a comment.

Lee Ann S. 
Rating:
5.0

Good rental company.

DANIEL D. 
Rating:
5.0

Customer did not leave a comment.

AARON D. 
Rating:
5.0

Jenni did a great job. The truck needed a new driver's side windshield wiper blade.

RICHARD H. 
Rating:
4.0

Jenni Ervine at Rushville Wholesale Liquidators was FABULOUS... However, the lack of respect and decency I received from dealing with and waiting 2 wks and 2 cancellations via dealing with the Uhaul Company directly was awful and I will never go through the company directly again to rent a truck. Not 1 but 2 ladies that contacted me via phone was rude and demanding and did nothing to attempt to make the 2 cancellations up to me.

TERRI M. 
Rating:
5.0

Excellent experience! Definitely would recommend!

REGINA S. 
Rating:
4.0

Customer did not leave a comment.

TERRY S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

Jay P. 
Rating:
5.0

Jen was very nice and and explained everything . In and out door with a smile and good conversation ☺

GREGORY M. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND K. 
Rating:
5.0

Customer did not leave a comment.

Jacob B. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER E. 
Rating:
5.0

I didn't receive a receipt on my email account to explain why the cost was show high. It was supposed to be $19.99 for an in-town rental. I had it for less than 2hrs and it cost over $40.00. I am a little disappointed with the price. I am a return customer and have never paid that much before for a 2hr rental.

MICHELLE D. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
3.0

They wouldnt answer phone called. Had to call actual uhaul. Then with confirmation number still wouldnt answer 4 times I tried.

ANGELA R. 
Rating:
5.0

The buisness that had the U-Haul was great the service person of the buisness was great. Now for U-Haul itself was fine till came to needing one extra day to get my belongings. I called the 1-800-go uhaul to grt an extra day and was denied so i went to my bank and got a printout of transactions and deen that money was taken from my account before its time by U-Haul . So i did what i had to to keep from losing my property, i kept the rental truck a extra day. Figuring if they could take money before hand ill keep the truck extra time, the truck was returned to rushville with more gas than rented with, no damage but some mess in back of truck but in same condition as the truck was rented in. So the buisness serving as a U-Haul hub was excellent but as for U-Haul resevastionist were rude and quite DICKISH!!!!

MILFORD A. 
Rating:
5.0

Nothing to complain about except for pricing and reservations got messed , what was supposed to be 1 way trip the reservation said round trip. Also i was told that no funds were collected until the vehicle was returned. I needed the vehicle one more day but was refused due to funds being taken before kts time. Buf the vehicle is now safely sitting in rushville, i really must say even if i could i would not use U-Haul again.

Achilles H. 
Rating:
5.0

Miss Irving went out of her way to help us at 10pm checking us in our uhaul for fast service and getting us on our way and not having to sit in our car in the cold doing the online thing would and will recommend this uhaul rental dealer in the future

TASHA B. 
Rating:
5.0

Very pleasant and efficient. They went above and beyond expectations to provide services!

CANDACE H. 
Rating:
1.0

it took almost 3 weeks to get a rental, no one answered the phone, ended up doing it myself online.

david M. 
Rating:
4.0

Customer did not leave a comment.

BRENT W. 
Rating:
3.0

Customer did not leave a comment.

Kyle K. 
Rating:
5.0

In my situation it would of been nice to have a bigger truck, however, there is only one at this location and it was already being used by another customer. I believe if there were two of the larger trucks it would be more beneficial for all.

HUNTER C. 
Rating:
5.0

I received excellent service.

Tracey S. 
Rating:
5.0

Front desk lady was very kind

molly H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH A. 
Rating:
4.0

The location looks a bit run down, but the staff are friendly, helpful, and knowledgeable. And the equipment was in good shape.

JEFFERY D. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

These people were so nice and helpful!

sara V. 
Rating:
5.0

I visited during business hours and she was very helpful and definitely gave me all the information I needed to make my return easier Thank you all

JENNIFER B. 
Rating:
5.0

Customer did not leave a comment.

JANIS L. 
Rating:
4.0

used the truck for 1 day and it stormed while moving returned truck 2 hrs late and they did not charge extra ,Thanks ..

DANIEL D. 
Rating:
5.0

I can't think of any improvements. This location was convenient and the business owners were fantastic and so helpful. I appreciate Jenny's hospitality while helping me with this rental.

Joanne J. 
Rating:
5.0

The folks at Wholesale Liquidators were extremely friendly and helpful. I will rent from them again.

Paul N. 
Rating:
5.0

Once again Jenni helped make this a great experience. Thanks!

Kelly B. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

gerald Z. 
Rating:
4.0

Customer did not leave a comment.

MERRILL M. 
Rating:
3.0

On the entire process Uhaul wasn't prepared for the rental. I wasted 1 full hour just to have a document printed. I had rented a truck and a trailer which should have been on one invoice this led to wasted time on the customer part. So the client picked up that tab while Uhaul overcharged me. It's a part time job to work with you guys, exhausting.

TONY P. 
Rating:
5.0

Jenni is an excellent rep for your company. Thanks for helping make this an easy move!

Kelly B. 
Rating:
5.0

Great customer service provided by Jenni. Quick, easy and affordable.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Travis E. 
Rating:
5.0

Customer did not leave a comment.

SANDRA M. 
Rating:
5.0

Jennifer was great to work with and super friendly! She made explained everything to me and made it an easy process!

TAYLOR H. 
Rating:
5.0

Jennifer Irvine was awesome!!! Very nice and very very helpful. Would recommend her and her location to anyone anytime.

JEREMY I. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
4.0

JENNY WENT OUT OF HER WAY to ensure our satisfAction

LES B. 
Rating:
5.0

Jenni and Travis were such a big help to our family! They helped me choose the truck I needed and made sure to explain everything fully before we left the lot. Great atmosphere

ALICE B. 
Rating:
5.0

Customer did not leave a comment.

Travis E. 
Rating:
5.0

Customer did not leave a comment.

Jacob B. 
Rating:
3.0

Not sure.

DAVID M. 
Rating:
3.0

45 minutes to get a 3/4 ton truck approved to pull a 5x8 trailer.

Ethan S. 
Rating:
5.0

Jenni was very nice and we had a great experience!

Chaise L. 
Rating:
5.0

Customer did not leave a comment.

debra C. 
Rating:
5.0

Customer did not leave a comment.

Abbie W. 
Rating:
5.0

I think everything is fine. I don't believe that it needs any improvements at this time.

Vicki B. 
Rating:
5.0

Absolutely nothing Jenny was awesome at everything

Leslie N. 
No reviews have been submitted for this location.

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