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Ian Willis
Customer Reviews for SB Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Seth is the best!!
Joe LakeGreat service at both ends
Jarrold BachmannThe guy over there was super nice I wish that everybody going to be like him
NISSIM SIMAlink was expired to check in. phone number given 833… by 800 operator no one answered. Stephanie was great at fixing it all❣️❣️❣️
T Anna BinkleyGreat friendly service
allen wardSince I was charged an extra $20 without any explanation, I would hesitate to recommend this location, or is it the Company? I was quoted $59 and brought it back with no extra miles and the same amount of gas I picked it up with. I would like the separate charge if $20 refunded immediately
Marti BarbourService, rental experience was very good 👍
Paul BritvarIt could not have been any easier to reserve, pick up and drop off the truck! Thank you for making it so seamless!
Padraig AllenIt was very confusing about returning the truck. The drop box was more of a tray than a box. I just put the keys back in box #2 and made sure it was locked.
RIC RAVIERVery happy thank you very much!
Arthur FranklinNothing can be improved on.
JEFF NICHOLSFriendly folks, easy pickup and drop-off.
Timothy CorkeryReally good communication and the host is awesome, for sure I come back to rent uhaul with them .
Renee MorenoThe only issue is the pick up through the phone. I'm sure it would have been better if we were picking up during their open hours. But cell service is awful at this location and we struggled with the app/ website (both) for over an hour. Customer service wasn't much help and even hung up on us without providing any help. However the guy I talked to on the phone a few days before my reservation, who works at this location, is fantastic and was extremely helpful.
Sarah ptacekThank you!
Sherry Michelle Smith FergusonGreat experience!
Randy AmspacherFriendly service!
Patricia EvansGreat guy working the location
charlie westermanBeen A Terrific Haul!
Charles LavingtonN/A
JEFF NICHOLSGuy who ran the yard was amazing!
Shawn AdamsAllow enough miles to actually get to the destination without an additional charge.
Kevin LincicomeHave an actual live person at location
SETH OWENAttendant was very helpful with a the return of a truck with a confusing reservation.
Tim ShortellNo comments
Jose GarciaMore flexible hours of operation
paul mckinnieVery easy to drop off at this location and the online drop-off process via my cell was very efficient.
Kathy LamHave used this location many times always a pleasure will be a loyal customer long as U sm in this area. Great job!!
Peter GrannisThe fellow taking back the truck was both helpful and personable.
Shawn PhinneyMy HIGHEST recommendation. Thanks so much.
Erich SuitorHave a truck in the vicinity of the moving location. Going 100 miles to pick up a truck is not good business. I will never use UHaul again. If you are renting a truck we weary of the pickup location and not having the truck available. You may have to drive long distances to get a truck.
Alfred BartnikNo one there. Dicey looking facility. Not representative of an organized, well run business.
Ernie FyrwaldSeth was helpful and efficient
Julie CooperThe individual that checked in my truck was nice. Understanding and helpful.
Jason DunnNothing, Seth was great. If I had to give him a rating between 1-10 on his customer service. I would be a 10. Seth thank you for making the start of my new journey a great one.
Randie FonaasSeamless rental, thank you.
James MackinSeth is the best. I’ve rented here several times and never disappointed.
Joe LakeThanks!
Kim RobertsI have no idea if I dropped my vehicle and trailer in the right area. No one was around when I returned equipment at 2:30pm on a Wednesday.
jessica hansI didn’t go inside, a man took the trailer right from the street.
JENIFER HAMMONDThe pickup process was time consuming and cumbersome. Drop off was much more convenient since there was a person there he was very nice and helpful.
Greg HolleyI believe the gentleman’s name was Seth he was fantastic
Rick HaskellPerson was not there during advertised business hours, but I was able to do electronic drop off anyway.
Andrew SchneiderVery friendly person the gentleman in Carbondale!!
Filiberto PagliaThank you
Gustavo LealYou need better communication! Was texted several days before picking up my trailer and was told my new pick up location was now more than 3 hours away. Even though I booked a month or so in advance, you made take time out of my busy schedule to call and when I was told that you couldn’t guarantee the trailer would be at my original location for my original time and date, you made me have to drop everything to go pick it up the next day. Unacceptable and no amount of apologies will make up for that!!!
Stephen GoldrickThere was no personnel. He had to do everything by yourself with the app.
Frank HelisekThank you! The truck was clean and ready.
Victoria WorkThis is a unique U-Haul site, but works in small town Carbondale, CO and the manager was super friendly.
Harrie LewisThere was no one there. And there wasn't an obvious place to park.
BRADEN EDWARDSSeth is the best. Helpful, friendly, knowledgeable about the equipment. He is U-Haul executive material for sure. Promote him at once.
Christopher KeoughVehicle was not clean at all and the windshield washer was spraying into the sky so you couldn't wash the windshield off.
Benjamin Dalessandri