Customer Reviews for SK Demolition LLC
(U-Haul Neighborhood Dealer)

59 reviews

1420 Shepard Dr Ste B9   Sterling, VA 20164

(703) 430-5627

Hours

  • Mon–Fri
    8 am–4 pm
  • Saturday
    8 am–2 pm
  • Sunday
    8 am–12 pm

Services at this Location:

Contact Us

(703) 430-5627

1420 Shepard Dr Ste B9
Sterling, VA 20164

Services at this Location:

Hours

  • Mon–Fri
    8 am–4 pm
  • Saturday
    8 am–2 pm
  • Sunday
    8 am–12 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Truck did not have the gas in the level from the agreement (had a quarter less) and the equipment I needed it was not available (included in the reservation) worst rental experience , u-haul made me waste 2 hours of my moving day's activities having me to go to a farthest location.

MARIADEL PILAR R. 
Rating:
5.0

Customer did not leave a comment.

Joe Enders E. 
Rating:
5.0

Thank you for your exceptional service.

Monique K. 
Rating:
3.0

Have the office open when arriving at hours indicated on the door as "Open"

John K. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
1.0

Customer did not leave a comment.

Tu D. 
Rating:
1.0

I didn't get my truck via my phone because it wasn't ready. Got it almost an hour late. Nobody was there to help me when I returned it early and I received a bill much higher than I anticipated. Very unhappy with the whole experience.

Jennifer L. 
Rating:
5.0

This is for UHaul in general. Advise clients rates on 1 way rental change. I could of locked in a lower one way rate months earlier when I inquired and reserved my date. 3 months later in cost me $900 more

Edward H. 
Rating:
5.0

Customer did not leave a comment.

Tingle O. 
Rating:
4.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

The parking lot was hard to put the trailer in the space. Backing up was so hard to maneuver the trailer in the tiny space.

Kristin P. 
Rating:
1.0

Truck was not serviced. Front tire came off while driving on major highway. Could have ben killed as truck was barely brought under control. Then, UhHaul EMERGENCY hot line tool 3 hours to answer calls. Had to call state police and wrecker to be rescued. Then, U-Haul could not fix or replace truck. Rented PENSKE truck and refuse to pay U-HAUL. NEVER RENT U-HAUL !

James D. 
Rating:
3.0

The parking lot was very tight so it was hard to pull out with the trailer on the back.

Meghan R. 
Rating:
5.0

Customer did not leave a comment.

Carla C. 
Rating:
4.0

The closing hours were way sooner than I expected (3p on a Saturday). I came to return the truck around 3:45p. When I had a question about returning the truck, the number to call, which was written on the window, was a number no longer in service. Then when I checked the QR code, also taped to the window, it was a url that no longer exists either. The man I met in the morning to pick up the truck was very kind, patient, and helpful! So nothing bad about any employee. Also, if you could have the size of the gas tank, that would be helpful too, especially when having to refill the gas.

Garrett H. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Sophie A. 
Rating:
4.0

Customer did not leave a comment.

John O. 
Rating:
1.0

You can tell the customer all details of the rental when they reserve the truck. This location did not advise me of the “safe move” fee, the mileage charges or anything else. When my trip was complete, he told me I'd be charged for 18 miles but was actually charged for 24. Not good.

Jessica M. 
Rating:
1.0

When I got to the location no one was there. I called and no pick up so I kept calling and calling finally he picked up. He then told me he would be there in 15 minutes roughly 33 mins later he showed up. When I dropped the truck off, he wasn't there again. Another Uhaul guy was waiting for him also. Just a poor experience overall.

Chris D. 
Rating:
3.0

Truck had a broken wiper blade and dirt/mud in the driver's cab area. Had to blow out the back of the truck with a leaf blower before using it.

Ed J. 
Rating:
5.0

Customer did not leave a comment.

Sebastian M. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
1.0

Very small and no room to return equipment. I still have not received an electronic receipt/ email for the return. Absolutely poor customer service!

Shawn R. 
Rating:
2.0

Was not the location I chose and had to go like 40 miles out of my way to get my truck. The location was supposed to be open at 8:00 am but was still not open when I finally got my key from the lock box at 8:15. Very disappointed.

Stevi B. 
Rating:
4.0

We had an issue with the truck not functioning in reverse, and Roadside assistance was no help. This review is mainly about this process - it took us hours, until we finally reached back out to the manager of this storefront, who came right over to help us.

Joe P. 
Rating:
5.0

Customer did not leave a comment.

saeed A. 
Rating:
2.0

Gas was much lower than amount expected. To fill the tank cost over 100.00 and you're still trying to charge for extra miles. At the least it should be a split cost since we left over 3/4 of a tank left in the truck.

Taylor M. 
Rating:
5.0

Customer did not leave a comment.

AMIN EMOHAMED F. 
Rating:
4.0

No comment at this point in time.

BABAWALESOLOMON O. 
Rating:
3.0

I waited an hour on hold because the app wouldn't allow me to check the vehicle back in. I won't go back to checking vehicles back in online after this experience.

Thomas D. 
Rating:
3.0

the parking lot was a little difficult to navigate with a trailer, especially as an inexperienced trailer puller. The staff there did offer to backup the trailer if I was uncomfortable doing it. The location was not well marked and slightly difficult to find.

NICHOLASJOSHUA S G. 
Rating:
1.0

They didn't ever put the dolley or furniture pads in the truck. Went back the next morning when they opened to try and get them and nobody was there. Then I tried calling them a minimum of 10 times throughout the day only to hear “this wireless customer is not available”.

Annemarie A. 
Rating:
5.0

Keep it up

Tigest M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY HUNTER S. 
Rating:
5.0

Nothing! It was very easy!

Dawn M. 
Rating:
4.0

Customer did not leave a comment.

Julie S. 
Rating:
3.0

Customer did not leave a comment.

wantae S. 
Rating:
3.0

The equipment was well maintained, yet the cargo area had not been swept out, so I had to do so before loading. Also, U-haul 24/7 is anything but 24/7 since the location was closed when I arrived, and I could not retrieve my rental via the app. After a couple hours of attempting to reach an agent, I was able to receive my truck, then had to repeat much of the same information I already provided when renting the truck.

Albert D. 
Rating:
5.0

Customer did not leave a comment.

Mirian K. 
Rating:
3.0

Customer did not leave a comment.

Iris G. 
Rating:
5.0

Customer did not leave a comment.

TARA MINGTOY J. 
Rating:
1.0

The truck had a really bad enlightenment.

Cathans T. 
Rating:
2.0

Customer did not leave a comment.

Brian D. 
Rating:
3.0

Had to go next door to the business. Then received a receipt by email stating I owed zero dollars. We went under the mileage allotted and had it back before it was due yet I still was charged the full amount. I have sent 2 emails questioning the charges and no one has gotten back to me. I believe I am owed a refund for the mileage charge.

RUBEN LEE T. 
Rating:
2.0

Small site between 2 buildings

Brian D. 
Rating:
5.0

I was pleased with everything top to bottom. One of the best independent UHaul locations that I have used. very accommodating, and I always am pleased when I can get what I need through them.

GEOFFREYDAVID M. 
Rating:
3.0

Customer did not leave a comment.

Phillip B. 
Rating:
5.0

Customer did not leave a comment.

Mitch A. 
Rating:
5.0

Customer did not leave a comment.

BRYANSCOTT F. 
Rating:
5.0

Customer did not leave a comment.

Peter E. 
Rating:
5.0

Both the U-Haul representive that helped me schedule the use of the vehicle and the representive that was onsite at the time of pick-up, were just awesome! Very helpful and made my experience easy and great! A wonderful surprise and based on my experience, I would gladly use U-Haul again in the future. Thank you!

Karl F. 
Rating:
1.0

Customer did not leave a comment.

Ali F. 
Rating:
3.0

Customer did not leave a comment.

PETERN H. 
Rating:
3.0

Need to leave directions for what to do with key after hours.

MEGAN B. 
Rating:
1.0

the lockbox my keys were assigned to was wide open when i went to pick up the truck was wide open. after waiting 4 hours for a representative to get into contact with anyone at this location, I was told I had to come back the next morning and get the keys I reserved for that night. it threw off our entire moving schedule and i missed work

J’ni B. 
Rating:
3.0

Customer did not leave a comment.

Jonathan R. 
Rating:
1.0

Customer did not leave a comment.

Cesar M. 
Rating:
3.0

N/A

Sequoia O. 
No reviews have been submitted for this location.

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