Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were very helpful. I wasn't able to check in online, but the staff was very accommodating.
Christina Richards
Rating:
5.0
the person running the place went out of her way to let us pick up the u-haul early, that was so great of her!!!
Chris Davis
Rating:
4.0
Customer did not leave a comment.
Jamie Young
Rating:
5.0
Still takes too long when picking up the vehicle. Can we do more when we reserve it to speed up the process when we pick it up??
Charles Rygiel
Rating:
5.0
Customer did not leave a comment.
James Lane
Rating:
5.0
Continue with the world class service as always.
Emmanuel Akagu
Rating:
5.0
Customer did not leave a comment.
shannon nall
Rating:
5.0
Customer did not leave a comment.
shawn story
Rating:
5.0
Customer did not leave a comment.
Mary ODell
Rating:
3.0
I walked up to a slide window. No office to go in. He was nice and the process was quick.
Susan Oats
Rating:
5.0
Customer did not leave a comment.
allen brewster
Rating:
5.0
Customer did not leave a comment.
Jayson Messimore
Rating:
2.0
I rented the truck not knowing that a lock was on the back which wasted 4 hours trying to fix that problem with no reimbursement from U-Haul for lost time and inconvenience.
Floyd webster
Rating:
5.0
Customer did not leave a comment.
anna weaver
Rating:
5.0
Customer did not leave a comment.
Angel Piotter
Rating:
5.0
Customer did not leave a comment.
Charles Cupps
Rating:
4.0
Customer did not leave a comment.
Jeffrey Beaty
Rating:
5.0
Customer did not leave a comment.
alexandria CAMPBELL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHEILA KING
Rating:
4.0
Friendly staff very helpful
Christine Martin
Rating:
1.0
A window to speak to someone and asking for help is non existent at this location.
Melody Wilson
Rating:
5.0
Customer did not leave a comment.
jan roberts
Rating:
5.0
Customer did not leave a comment.
Jeannette richardson
Rating:
5.0
Customer did not leave a comment.
steve hathcoat
Rating:
3.0
Customer did not leave a comment.
Troy Wildet
Rating:
3.0
Customer did not leave a comment.
cathy carr
Rating:
3.0
Customer did not leave a comment.
melissa gingerich
|
Overall Experience
Rating:
5.0
I had a storage unit there for almost 8 years and never really had a complaint. The only thing that ever bothered me is that atleast 2 units had people living in them. Kinda creepy, but they never bothered anyone.
TAMI CAVILEE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shawn Story
Rating:
4.0
The truck was not ready upon arrival. It was missing 2 items we reserved, blankets and a furniture dolly.
The truck was clean, but smelled very badly of cigarette smoke inside the cabin. Very offensive to a non smoker. The pickup location was great for us and the e-check in for drop off was very convenient.
Cynthia Banis
Rating:
3.0
Hard to locate, google maps took me to 2 incorrect places.
matt Barker
Rating:
3.0
Customer did not leave a comment.
Debbie McGhee
Rating:
5.0
Continue with the great service.
Dispite the connection issues, things went well. If we need another truck rental, we will definitely come back.
jerrald hobbs
Rating:
3.0
Customer did not leave a comment.
SHERRY HILBURN
Rating:
5.0
Customer did not leave a comment.
Helena Baker
Rating:
5.0
Customer did not leave a comment.
Robert Lewis
Rating:
5.0
Customer did not leave a comment.
CRYSTAL Kuster
Rating:
5.0
Ok
ROBERT HARRISON
Rating:
5.0
Customer did not leave a comment.
james saylor
Rating:
4.0
Customer did not leave a comment.
Betty Walls
Rating:
5.0
They will do you right and work with you
ronnie sanders
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TINA CAREY
Rating:
5.0
Customer did not leave a comment.
sammy davis
Rating:
4.0
Customer did not leave a comment.
steve hale
Rating:
5.0
Customer did not leave a comment.
Robin Robinette
Rating:
5.0
Customer did not leave a comment.
Clifford Townsend
Rating:
1.0
Screwed up my reservation that caused a cascade effect through 4 different U-Haul reservations in multiple states. Would never use again.
Jillian Gyura
Rating:
5.0
Customer did not leave a comment.
rita gibbs
Rating:
3.0
Customer did not leave a comment.
Jillian Gyura
Rating:
5.0
Customer did not leave a comment.
Cameron Siple
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joe Barnes
Rating:
3.0
Customer did not leave a comment.
checotah bell
Rating:
5.0
Customer did not leave a comment.
Tammy Landsberger
Rating:
5.0
Customer did not leave a comment.
David Hulick
Rating:
4.0
Customer did not leave a comment.
Tim Brown
Rating:
5.0
Customer did not leave a comment.
timothy brown
Rating:
3.0
The truck was clean but needs work. The ventilation has a high squeal/whistle when driving that it shouldn’t. The radio can not drown it out.
Also it’s in major need of an alignment as it is down on the right which makes steering not only difficult but hazardous. I’m lucky to be experienced enough that I could manage but I will check for this in the future when renting.
Also I could not adjust the passenger side mirrors. I dont know if that is designed that way but I did need them to be adjusted but couldn’t.
Hannah Rodgers
Rating:
1.0
Customer did not leave a comment.
Joy Rosiska
Rating:
5.0
Customer did not leave a comment.
Mary Ellen Dempsey
Rating:
3.0
Customer did not leave a comment.
CINDY SMITH
Rating:
1.0
NO ONE is ever available to help with Uhaul related questions or issues at that location. And I was charged for 3 days instead of two..even though the truck was returned prior to checkin of 8am on day two!! And when I called to dispute, the guy who answered the phone said that the girl who does Uhaul check ins wasn't even working that day!! What is going on there?! BE WARE AND CHECK YOUR RECEIPTS!! THERE ARE MULTIPLE COMPLAINTS FOR THE SAME ISSUES!!
Sarah Hecht
Rating:
5.0
Customer did not leave a comment.
SAMUEL LYONS
Rating:
1.0
I was charged for an extra day after I rented the truck for 3 days. I returned the truck a day early and still got charged for 4 days. I couldn't put the keys in the lock box because of the key fob was too big. I called them that night and the next morning where I left messages that the keys were put in the mail slot. When I checked the receipt and called the storage facility today they said they could not correct the charges. I called the number they told me to call and I never spoke to anyone my call was disconnected. I am still waiting. I will never use U-Haul again!
cara orban
Rating:
5.0
The poor guy that runs the place needs to get a better Internet connection. Friendly staff and a clean place. I would recommend.
ROBERT STATON
Rating:
5.0
The employee was very helpful and processed us picking up the trick very efficiently.
Karyl Kading
Rating:
5.0
The particular box truck seemed to need a little maintenance. Otherwise it was perfect.
samuel lyons
Rating:
5.0
Maybe a short video on how the various ways to execute transactions.
Jason Wade
Rating:
5.0
Always a clean, convenient, and will use them in the future!
Paul Seman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kelly thomas
|
Overall Experience
Rating:
5.0
Nice people. Would prefer it if they accepted cash as a payment.
MONICA GREEN
Rating:
4.0
Customer did not leave a comment.
Eddie Weilert
Rating:
5.0
Customer did not leave a comment.
LONNIE PRICE
Rating:
5.0
Everything was great & convenient. I will recommend any movers to the SS storage location.
Dana Sanchez
Rating:
5.0
Customer did not leave a comment.
DANA SANCHEZ
Rating:
3.0
Customer did not leave a comment.
James Berka
Rating:
1.0
WE HAD PICK-UP AT HWY 20 IN CLAREMORE. THEY CALLED
ME TO INFORM US THAT WE WOULD BE CHANGED TO THE
REAVIS LOCATION BUT SAID WE COULDN'T PICK IT UP UNTIL
9 AM INSTEAD OF 8 AM. GOT TO THE REAVIS LOCATION THE NEXT DAY AND FOUND ONLY THE CAR HAULER READY. GOT ANOTHER MESSAGE THAT THE TRUCK WAS NOW AT A DIFFERENT LOCATION AND WE HAD TOO GO AND PICK IT UP
WASTING ANOTHER HOUR (COULD HAVE PICKED IT UP AT 8 AM. TALKED WITH AND AGENT ABOUT THE RUN AROUND.
SHE TOLD US WE COULD GET A $ 50.00 CREDIT. I ASKED FOR
MORE AND SHE TOLD TO CALL THE COMPANY. NEVER GOT THE CREDIT AND NEVER GOT A CALL BACK FROM U-HAUL.TALKED TO VALERIE ON AUGUST 8TH AT 6:19PM ABOUT
THIS AND SHE SAID SHE WOULD SEND A MESSAGE TO
(NATALIE) TO CALL US BACK. IT NOW HAS BEEN 10 DAYS
AND STILL NO CALL !!!!!!. ON AUGUST 18 TRIED TO TALK
WITH CUSTOMER SERVICE AND GOT TO CHAT WITH 2
PEOPLE ALEXIS AND LACHAN AND BOTH OF THEM CUT
ME OFF BEFORE ANYTHING WAS RESOLVED. THAT'S WHAT
YOU CALL A WELL RUN BUSINESS (JUST JOKING)
Paul James
Rating:
5.0
Everything was great...Thank you.
CINDY MCKNIGHT
Rating:
5.0
Customer did not leave a comment.
donald fruechting
|
Overall Experience
Rating:
5.0
Not a thing was good service
LEE BIRDSELL
Rating:
4.0
Customer did not leave a comment.
Danny Alfrey
Rating:
5.0
There was a lot of squeaking in the front-end. May need to have the vehicle serviced. But other than that good experience.
HEATHER PIDCOCK
Rating:
4.0
The equipment was clean enough and well enough maintained for being an often and hard used vehicle. There were several dings and scratches which were marked sufficiently, but wouldn’t affect the use of the vehicle. They came out and checked when I spotted a few extra dings and scratches that had been missed, and, they marked those as well. Staff people were polite and answered my questions. I have no complaints.
BRONWYN ISENHOWER
Rating:
5.0
Customer did not leave a comment.
Hope Banks
Rating:
5.0
They were there when I needed it. Very nice, didn't even pro rate units. That was a shocker to me. First time ever anyplace that ive gotten 2-3 days free. They're not $ hungry, humans with generosity. I like it. Convenient in and out...ALL NIGHT LONG. Another plus, a lot of them have bankers hours when in real life people don't. If I ever need storage again this will be my first stop.!! Thanks guys you really helped me out
Janis Dragon
|
Overall Experience
Rating:
5.0
Best place for storage ever! Thank you!
vicki moss
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
angela ward
|
Overall Experience
Rating:
5.0
Conveniently located with easy access. Very pleased with the facility and the management
jeffrey brooks
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DANIEL FLYNN
Rating:
5.0
Customer did not leave a comment.
Amy Thompson
Rating:
5.0
The trucks interior was cleaned. The passenger side mirror was not in working order. It wouldn't stay in the the position that I needed it to be in order to see the side view. The speedometer was not working. And lastly, the engine kept losing power and would not switch gears while I was driving it. Not safe at all for the road.
JONATHAN LITTLEDAVE
Rating:
5.0
Customer did not leave a comment.
Judith Stone
Rating:
4.0
The U-haul phone app is a FAIL!!! I could make the reservation, but could not complete pickup process nor complete the return process with the phone app.
Reading the reviews on the app apparently I'm not the only one that has had this problem.
STEVEN GRAY
Rating:
4.0
Customer did not leave a comment.
John Coillot
Rating:
5.0
Customer did not leave a comment.
SEAN ROBINSON
Rating:
2.0
THE LADY WAS REALLY NICE AT FIRST... BUT THEN I ASKED FOR A COUPLE MORE DAYS AND SHE EXTENDED IT 10 DAYS AND OVERDREW MY BANK. I CALLED TRIED CALLING AND GETTING A REFUND AND THEYN DENIED IT SO I KEPT THE TRUCK AS LONG AS THEY CHARGED ME FOR THE DISTRICGT MANAGER OF IT IS NOT PROFESSIONAL EITHER.
SAMANTHA LACEY
Rating:
5.0
Customer did not leave a comment.
LOY WILSON
|
Overall Experience
Rating:
1.0
Truck due back at noon. I arrived at 8:45 am to realize there hours started at 9. However, I waited until 9:15 and still no one had arrived. I had an appointment and could wait no longer so locked the truck and left the key with a note in the mail slot. A half hour later I phoned but no answer so left a voice message about the key and the note. I did receive a call back from the location a couple of hours later - mainly to advise me that I was being charged extra due to the gas situation. (i.e I returned it with what I actually started with instead of 1/2 tank which it apparently should have had).That part was not the location's fault, but I was not happy to wait a half hour in the freezing temps this morning and have no one open at the displayed time.
James Nuse
Rating:
4.0
Customer did not leave a comment.
BETH HOOPS
Rating:
5.0
I have used this location several times. They are always friendly and willing to help.
ROBERT STATON
Rating:
2.0
Also the movers that was contracted through was horrible, unprofessional, and caused me to loose items that can never be replaced, loose things that can be replaced but never mean the same due to them being gifts or inherited from dead loved ones, and then loose things that can be replaced eventually when I have the money because they did not show up to actually do work untill 6pm an hour after I was to even return the truck. Loaded one load then drove over emptied that load. They took 4 hours to do that. Dropped my washer and dryer and now dryer makes noise. My daughter and I worked the best we could to get the rest on several loads in my little ford focus until my dead line to be out at 11:59 pm set by management and my notice of moving that I turned into them. So when time ran out what was left stayed. I will never rent from U-haul and never get movers through u-haul again. Plus make sure all my family and friends that are moving not take a chance on you either. Hell the woman at Ss Storage was even late to work that morning. I was not the only customer that was waiting 20-30 minutes after our pickup times for her to show up. She did no walk through or anything. The truck had mcDonald sacks stuck in the wheel hub area and I left them there because it was not my place to clean up after someone else. Never again will I subject myself to this much anxiety and mental anguish again. Thank you Mrs Anna Phillips Disabled Widow.
ANNA PHILLIPS
Rating:
3.0
Customer did not leave a comment.
CAROL SMITH
Rating:
4.0
This was the first time using the automated system. It was a little confusing at first, but once I got into it, it was great.
EDWARD Noviski
Rating:
4.0
17Ft. Box truck was in poor mechanical condition. Front suspension (steering) was very worn. Bad vibration in drive line between 55 - 60 mph. Driver's seat broken down. Have rented U-haul many times, this was by far the poorest condition I've seen.
Steven Gray
Rating:
5.0
Customer did not leave a comment.
Evelyn Bethel
Rating:
5.0
Customer did not leave a comment.
Shari Paddlety-Dodd
Rating:
5.0
Charging milage is wrong we put the gas back in and that should cover milage
WHITNEY KEITH
Rating:
5.0
Great customer service, very helpful, friendly staff. Highly recommend.
MICHAEL HOGAN
Rating:
4.0
Customer did not leave a comment.
her lee
Rating:
4.0
Customer did not leave a comment.
CASSANDRA Dingman
Rating:
5.0
Customer did not leave a comment.
CHARLES BLAND
Rating:
5.0
Customer did not leave a comment.
Mary Portwood
Rating:
5.0
No improvements needed. Very easy rental and pleasant person
scott cooper
Rating:
1.0
Customer did not leave a comment.
Ahmad Nofal
Rating:
5.0
Safe place to store my antiques
SHARLA RENEE VICTORY
|
Overall Experience
Rating:
5.0
Was very happy with staff they worked with me above and beyond what other facilities have in past they could have sold my stuff on a couple of occasions but they help me to save it
marcus bean
|
Overall Experience
Rating:
5.0
Highly recommend this storage facility! Very nice folks to work with. If I ever need to rent a storage again....I'll be back!
kathy moore
|
Overall Experience
Rating:
5.0
Clean and friendly
Privacy Request
|
First Impressions
Rating:
1.0
Innacurate online information. Wrong hours. We drove in from 3 hours away and had to find another storage facility that was willing to accept our payment via phone.