Customer did not leave a comment.Nathan L.
Customer Reviews for Sachs Transport Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Margaret A.
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.Pascal A.
Customer did not leave a comment.Nigel M.
Customer did not leave a comment.David Winfield W.
Customer did not leave a comment.Jack F.
I really like going here, its friendly small town location and the owner hooked up the trailer, ensured it all worked and everything. Very impressed and this is the second time I have used this location and would go back every time I need a UhaulDarcy P.
No one was there when I dropped off at lunchtime. There was a note with a number to call, but no one answered and the voicemail was full. I left the trailer in the lot and a copy of my contract at the doorstep. This worked for me as I could not expect to get personal service when the shop was closed.doug S.
Ron makes all this easier and we go to him because he has always ,made the process smooth. Thank you Ron.Mike C.
great serviceRobin R.
Customer did not leave a comment.Nicole W.
The people running the business were so personable and amazing to deal with. They made the process so easy, and explained everything thoroughly.Terence S.
Customer did not leave a comment.Dale R.
Was happy with my rental experience. Inviting and courteous atmosphere.Doug G.
Customer did not leave a comment.Geoffrey P.
Excellent customer service from Ron and staff. Highly recommended. Thank you!Barrett W.
Customer did not leave a comment.Glen C.
Customer did not leave a comment.Ben L.
Customer did not leave a comment.Graham H.
See previous commentsTerence S.
Customer did not leave a comment.Jessica M.
Customer did not leave a comment.chris B.
Customer did not leave a comment.Robbert S.
Dolly equipment wasn't available.Raquel W.
It was a flawless experience. Ron is a good guy!Donald L.
The location is not correct on Google maps, it's easy to find, but call first to get directions! Great parking lot and easy access in and out.Theresa S.
Hi, thank you so much! You guys went above and beyond for me and I really appreciate it. Thank you and I hope you have a great day!Kevin K.
Customer did not leave a comment.Tyler H.
Customer did not leave a comment.Dylan S.
The gentleman at this location was good. However after Uhual screwed up my rental. Booked it for a pick up in Red Deer. Customer service did not call me with my confirmation. They used the wrong number, said I put it in the system wrong but have used them before with my same number. Traveled to Red Deer to pick up the truck at 2 different locations both said that there was nothing and that I had to go to Didsbury to get the truck. So had to travel 45 minback south to just get my rental. Second time they have done me wrong last time they double charged me.Arthur C.
When I returned the truck, I had forgotten about the blankets, we rented 24. I returned about 2hours later with them and dropped them off with Ron. He thanked us for returning them all neatly folded. I have since been charged for those blankets on my CC. I have spoken to both Ron and Suzanne about this. Ron remembered me returning them later neatly folded. Ron contacted Suzanne and Suzanne has informed me that I have to fill out a complaint for the return of the $210.00 I was overcharged. Consider this my complaint and return my money back to my CC. Thanks Rick Smith.Richard S.
Customer did not leave a comment.Dave R.
I booked a 26' truck on Sept 12 to be picked up in Red Deer, on Sept 19th. I get a phone call, from Uhual, on Sept 18 telling me there are no 26's available in Red Deer on the 19th. Nor any 20'. I'm told the closet truck available on the 19th, is in Didsbury, Ab, 85 kms from Red Deer. So I go pick it up on the 19th, and waste 45 mins for the dealer to set me up with a truck that actually has gas in it. Apparently the truck assigned to me had the gasoline syphoned out! So by the time I'm back in Red Deer, I've lost almost 2 hrs of time. The move went well and the truck was good. I received my receipt this morning (20th) and Uhaul has the audacity ton charg me $23.94 for â€œextra mileageâ€œ , this after forcing me to drive an extra 85kms to puck up a truck. I will be calling Uhaul today looking for some type of partial refund. Not a very pleasant experience and would not recommend Uhaul if at all possibleThomas S.
Friendly operator, clean yard, equipment stored neatlyDaryl F.
Customer did not leave a comment.Kristy B.
I do not believe there is much to improve on as Ron has the operation running smoothly and there were no issues in the experience.Jester transport J.
Customer did not leave a comment.kourtney B.
More highway-side Uhaul signage.GREGORY L.
This location was awesome. Ron was great. Disappointed with U-Haul though as I had reserved a u-haul through Innisfail First Choice storage & had helpers lined up for the move & U-haul did not have the truck for me when I got there. It was the next day before I could get one & went to Didsbury to get it. It was a lot of stress to find someone to give a hand loading then. I was not impressed with U-haul but thanks to Ron in Didsbury, I got a unit Sunday. He kept in touch with me so I knew it had come in.colleen W.
Customer did not leave a comment.TIM D.
My only comment is that I rented in Red Deer and due to lack of equipment I had to drive to the Didsbury location to pickup my truck. The extra fuel I had to spend was significant and therefore I'm disappointed in the UHaul corporate site and their processes. This location was excellent and had very professional and friendly staff, thank you!Terrance G.
Excellent customer service and great to deal withRick P.
All goodRodney A.
Customer did not leave a comment.Tina P.
Your online reservation system needs to be fixed. We have booked many times and also done cross border rentals and never had the issues that we had with your online reservation system or the people in the office. Thank goodness you have good people for pick-up and drop-off as they were both excellent.Debbie W.
Needed more clarity as to the charges. Rented 15 ft truck for $29 and ended up costing $175. I was frustrated and didn't understand how we came to that figure.Dan M.
Excellent customer service.Alexander F.
Customer did not leave a comment.Blair H.
People were very friend but got a bill after the fact when I was told everything was paid. Paid everything up front and when I dropped off the uhaul. Only later to receive a bill for 95.00?Kyle B.
Nobody around, gps took me to the wrong place for drop off, key drop box hard to find.Andrew T.
Ron was a very decent guy , treated very fairlydave M.
Customer did not leave a comment.nolan A.
Nothing very friendly accommodating patient and understanding. Wonderful service. Thank youSarah S.
Customer did not leave a comment.Glen C.
Customer did not leave a comment.James H.
The truck I had reserved was late. Ron Sachowsky went above and beyond to make sure I got a truck ASAP. He is very friendly and helpful. Office lady was also very nice. Good atmosphere and helpful people!!Tammy S.
Customer did not leave a comment.Jeff R.
Only place I could drive to drop off my rental causing me to drive over the apparent 60 miles I was able to driveAndrew R.
No one was there to help me , just left key in drop box.Barbara T.
Great folksDeborah L C.
Customer did not leave a comment.JOSEPH A.
The people were awesome and Friendly! The 20ft vehicles front suspension once loaded, was a tad dangerous. The suspension would bottom out continously. There was snapping and cracking coming from the ball joints and tierod linkage and the steering was loose causing the vehicle to wander. Going through the mountains with this vehicle loaded was very stressful. I have used many moving vehicles in the past and this one was by far the scariest vehicle to drive fully loaded. The vehicle was clean!SHAWN H.
Nothing excellent service.brian S.
Customer did not leave a comment.Gordon Y.
Great, friendly and efficient service, thank you!Rick P.
Everything seemed fine, I however, I was there after hours.John C.
Everything was quick and easy. Ron was a great guy, and very personable. He even gave me his cell in case I had any problems. The place can be a little difficult to find, but he's happy to direct you if you need some help getting there. Overall I'd definitely recommend renting from this location.Roscoe F.
There isn't one thing that could be done to improve my customer experience! This is a top notch business; ethical and honest. Owner bent over backwards to make sure I was happy. I'd recommend this place to anyone looking to rent a uhaul. Thanks again!James S.
Customer did not leave a comment.DARCY P.
Customer did not leave a comment.Jason R.
The gentleman that works there is so friendly and very awesome. Thank youShane D.
This was a horrible experience. Nothing that was promised was followed through on. Unorganized and unprofessional dealers. WOULD NOT RECCOMMENDJannelle G.
I WAS CHARGED 69.00 FOR FUEL AND THE FUEL GAUGE WAS ABOVE WHAT IT WAS WHEN I PICKED IT UP.AFTER DISCUSSING WITH RON THERE WAS A CREDIT ISSUED.Laurie M.
There is not much to improve at this location,The owner was more than HELPFUL!!!! I would recommend this dealer anytime!!!JOHN K.
Very upset Took 4hours for the guy who does the rentals to show up band hour and a half to process the rental agreement and I was quoted a price of 40 cents a mile and then was charged a buck fifty two never rent from u haul againBrenda G.