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Tom A
Customer Reviews for Saeman Lumber Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Return customer and will do so again! Great experiences.
Allison Mexcellent location for U-Haul with excellent employees and help!
Jeffrey DSimple and Easy. Called and talked with the Staff prior to the Reservtion (My drop off was Labor day) and the lady was was very informative and sweet.
Brett PIt is just very far from Madison, which makes the in-town pick up and drop off far less convenient.
Rob NMore dual axle trailer options.
Jason PFolks are friendly and very helpful.
Kathy ROffer free snacks! Actually, posting a sign or details that the u-haul office is upstairs would be great.
JENNIFER HThe person behind the desk said there are two trailers out back drop it next to them. No help, no paperwork, kind of felt like I was working for him…
david wCustomer service was excellent
Diane FThe pickup instructions where rather confusing. I requested Cross Plains because it was very close to me. It had on one reply the pickup and drop off as Cross Plains, but when I went to pick it up it was to be picked up in Madison. Saeman Lumber called them and straightened it out right away and not a problem.
Robert JNo one there, no signs for drop off, no dedicated parking or anything, pretty much guess where to put it out of the way
Nick LIt was hard to find and we did not know exactly where to park the truck.
Delena BThis location was good, and the staff was very helpful. My only issue is that this was not our original choice. The location we selected was only a few minutes from our house. Driving to this location added an hour to our plan.
Chase ZDealing with u haul is like a scratch off ticket. Will my trailer be there on pick up date or not. Stop having your customers shuttle your trailers from location to location
STEVEN TExcellent service, very convenient, worked as needed.
SCOTT BBen was great to work with and very helpful with getting the right equipment.
PAUL BThe entire staff that I dealt with were very, very caring and the entire experience was absolutely wonderful,,,,many THANKS TO THEM,,,sincerely Ed Deneen
EDWARD DNothing. The employees were helpful and all went perfect.
JUDY HEverything was great and went smoothly.
MICHAEL CUnfortunately all my one-way rentals over the last few years at U-Haul have involved a change in pick-up location. This latest change took me about 40 min of additional driving. Frustrating. Folks at the alternative pick-up location were very nice, professional.
Andrew Lthe person just basically said "drop it anywhere" and that was it. No confirmation of anything
thomas pWe showed up about a half an hour before this business closed and the owners were friendly and professional. Top notch all the way! Nice to see old school customer service.
Trey DI wouldn’t have any suggestions to improve anything.
JEFFERY WBen was a great help! Equipment was right size for our short term need.
KENNETH MSam went above and beyond to get us what we needed. Great customer service! Will recommend to anyone! Thanks again
JAYSIN RSuper easy to work with. Very accommodating.
ALLEN JI delivered the trailer to the drop off location and Ben was excellent in getting my return properly registered.
THOMAS WSend everybody in Dane county to Cross Plains ! Ben was awesome
DENNIS AWe were very pleased with the smoothness of the process and they were very helpful with setting it up to just drive away!! Would definitely recommend Seaman lumber, cross plains!
pam lShorten the reservation process. Online reg stalls on some screens.
MARK GMake sure the person renting is more accurate in telling you the correct size of truck per what you are moving.
BETTINA WPLEASE GET THE UHAUL TO THE LOCATION CUSTOMERS RESERVE IT FOR. It is absolutely inconvient and frustrating to get an email the day before MOVING that you have to drive an extra hour total for a uhaul when you had scheduled to pick it up 1 mile from your house. Pay people to drive and pick up/deliver trucks to the correct location? You would much much better customer service and happier customers.
Ashley KExcellent over-all
Brandon HExcellent company to work with
ROBERT NThe location was great. I wouldn’t give ten cents for the national U-Haul help. I was “guaranteed “ that even though I had to drive TWO HOURS to get a truck, “well because all of our trucks are local only”, the truck wasn’t there and I had to drive another hour to finally get one. It will be a snow ball’s chance you know where that I’ll use UHaul again
Mike GNo issues.
Benjamin MBen Katz was very helpful, he made sure we knew all about the moving van we used. Checked all lights to ensure they were working. Very good service.. Thank you
VERNON HVery friendly and helpful staff.
Susan BMy location was switched on me, and not until the day I was to pick up the truck did I realize it. I did get an e-mail, but location switches should not be made by a simple e-mail that may end up in a spam folder. My major complaint with U-Haul is that they do this without any concern or understanding of the issues it can cause. THIS MUST BE CHANGED! This has happened to me before.
Robert DIt was a little hard finding the exact location of where to park the truck. I only found it from the tiny lock box near the business door. If there was a sign of some sort that would have saved a little time. Otherwise, very convenient spot.
Matthew E