Customer Reviews for Safe & Sound Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Safe & Sound Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Larry G. on

Rating:

There were no trucks at this location. I had to go pick it up myself at another location; but the truck I wanted was not available and I had to rent a dolly because there was not one with the truck I picked up; then I was put under a separate contract to rent the dolly. I feel I should have been compensated for my travels.

Rhonda C. on

Rating:

nothing. great service and I would def. rent again or refer someone to rent from this location.

Laurie L. on

Rating:

Customer did not leave a comment.

Ramiro A. on

Rating:

Great all around

Jill b. on

Rating:

Ronnie, the agent, is very helpful and pleasant

William A. on

Rating:

Customer did not leave a comment.

KEVIN R. on

Rating:

The lady in the office was very pleasant and delivered as promised! We certainly appreciated Her assistance with our move.

JONATHON T. on

Rating:

Customer did not leave a comment.

TERRY T. on

Rating:

Customer did not leave a comment.

LLOYD R. on

Rating:

The service was excellent, however u-haul's computer software would not accept a credit card and I had to pay cash. It showed that I had rented in the past and am in good standing but would not take any of three credit cards. The gentleman that waited on me even called u-hall for help but was not able to remedy the problem. He is an asset, the software sucks

Melanie P. on

Rating:

Not schedule multiple custmers to pick up at the same location at the same time.

JONATHON T. on

Rating:

Customer did not leave a comment.

Christy B. on

Rating:

Although we were treated great at this location I went to the wrong one first, there was a young lady there at 9am that had ear buds in and didn’t even acknowledge us, she just kept playing on her phone, this was at the Ambassador Caffery location. I ended up leaving my license there and it was still sitting in the same place I left it when I came back. All their calls were being forwarded to another location although they were not busy at all. VERY disappointed in how I was treated there. I had to go back there to get my license and pick up my dolly which they tried to charge me for AGAIN because no one could get them on the phone. At this point I’d rather use another place for the rest of my moving needs.

Clay L. on

Rating:

After you changed my pick up location 3 times and I was 3 hours behind schedule and had movers standing around doing nothing. This was a huge expense and inconvenience. It would seem that there is no coordination or communication in your organization and I’d be very reluctant to use uhaul again.

Brooke C. on

Rating:

Customer did not leave a comment.

lyle h. on

Rating:

Nothing the lady at this location was so helpful and very nice to speak to on the phone, was very helpful.

maria l. on

Rating:

Customer did not leave a comment.

toniqua H. on

Rating:

Customer did not leave a comment.

James L. on

Rating:

I reserved a truck nearly two weeks ahead of my pick up, and had pass up a location near me, to go miles away.

Brian R. on

Rating:

I was lied to about the safe move I was told it was a 1 time charge but it was per day if I would of know this I wouldn't of chose it when I tried to dispute it I was told because Ithe box was checked there was nothing I could do about it

Rushawn M. on

Rating:

Customer did not leave a comment.

Stacy N. on

Rating:

Reasonably priced and clean.

Ruth E. on

Rating:

Great customer service!!

Jennifer N. on

Rating:

Super helpful on move in day: making sure my credit was applied toward my rent and switching to a larger unit when we realized the small one wouldn`t fit everything. Clean and easy to find.

Rusty S. on

Rating:

Management was very quick on call back and all went very smooth. Excellent company.

Stephanie B. on

Rating:

very easy to use online service

Stephanie B. on

Rating:

Very easy to set up the order online. Very convenient to see what`s available to rent online and add moving truck, etc, if needed. Very friendly and personable staff.

Alena G. on

Rating:

People were very nice and helpful with all my questions.

MELISSA L. on

Rating:

Very helpful, very friendly! The facility was extremely clean and brand new! The security system is top notch and the price was the best in town!

Terri A. on

Rating:

Very easy to get access