Customer Reviews for Safe Climate Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Safe Climate Self Storage

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Susan B. on

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Carmen B. on

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Tobias is excellent!

ROY B. on

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Did not have the truck that I scheduled but they made other arrangements-everything worked out just fine

AUBREY K. on

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Marleen D. on

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all was good, quick service, fair prices and return was simple.

Don B. on

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No other customers at this location when I returned rental. I had to disconnect car dolly myself from my truck. Person who helped me was personable but seemed he didn't want to go outside to check rental in.

Keith P. on

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Vehicles need to be thoroughly checked. The one I rented was missing a mirror on the passenger side. It was the broad view mirror. Also it had dried mud in the floor on the drivers side.

jason C. on

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Kenneth F. on

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Elizabeth B. on

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Linda C. on

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Jodilyn J. on

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GAIL R. on

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Roger F. on

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The person who assisted me was courteous, friendly, and professional. I would definitely rent from this location again.

Kacey P. on

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James B. on

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Milton C. on

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Had bad tire on trailer. Lucky I have trailer tires so I installed one of mine so I could go with out having to wait for someone to come fix. I did my self. When i got to return i took my tire off and put the bad tire back on. So I was able to make my trip

PAMELA M. on

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Be able to pick up truck on time.

Austin M. on

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Proper readings

James B. on

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Carol S. on

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KEN A. on

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Somehow tag trucks for distances. If I wasn't so pressed for time, I would have dropped uhaul and got a Penske truck. I was extremely pissed off when uhaul switched pickup location, and then gave me a hunk of junk for a twelve hour drive . I would give 1 star rating.

STEVIE B. on

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Chris W. on

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Location people were very friendly, helpful, and easy to work with. Equipment is junk!!! Lugs are practically rusted off the trailer. Wheels not balanced and caused vibration the entire trip, and then to top it all off one of the trailer tires had a blowout and stranded me on the side of the road. Maintain equipment and this wouldn’t happen!

Timothy J. on

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The inside of the truck wasn't clean. It had rotten food behind the passenger side seat.

Anthony B. on

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Ashleigh B. on

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I did not have a full 24 hours as I should have! I was told to return my truck in 9 hours because there was another reservation scheduled within my 24 hour period, which totally inconvenienced me.

Georgiana R. on

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jory R. on

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John T. on

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jeff A. on

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This location was very good. My problem is with the Pelham location, and the rate I had to pay. It is u acceptable when you reserve a truck, then told it was given to someone else and you have to go out of state to get the truck you need. Between the truck issues and the moving help who never showed up to do their job, I’m very disappointed with U haul.

George C. on

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Jeremy G. on

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James B. on

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best customer service is at this location i have been to other uhaul and your competitors and no doubt these folks here are the best

WENDY W. on

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Tobias & Brandi are absolutely outstanding. Great secure friendly. ????

EDWIN H. on

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Lawanda R. on

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David L. on

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Robin C. on

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Stuart A. on

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Steven T. on

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The main representative was with another customer, and I waited. A second person came out to help me. Still the check in process took about 15 minutes from the time she started working with me. It seems the U-haul automation system takes a long time to check in and out.

Richard W. on

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Problem was truck to be rented was at Pawn Daddy 1694 Wilson Dam Road, Muscle Shoals was broken down and I checked on the rental the day before to make sure every thing was OK. They sent me the next day to get the truck & trailer 20 miles away instead of having it brought to their site.

Claude B. on

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David H. on

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James B. on

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polite as could be place is spotless staff courteous and actually came out to help with equipment returns even in the super muggy weather??

Shawn K. on

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There was damage to the front passenger wheel well but I did not see it reflected on my paperwork.

Victoria M. on

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The whole interaction was pleasant from the reserving the truck to pick up.

Daniel L. on

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Darryl L. on

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Not only was the trailer clean and well maintained, but it was available on time when we requested it. Lastly the staff, especially Tobias was very friendly and incredibly easy to work with.

Jason W. on

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Derek W. on

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Larry D. on

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Outstanding customer services.

Margaret H. on

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STEVIE B. on

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Carolyn B. on

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Roberta B. on

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No smoking in trucks. Smelled awful. Still Had trash from previous user in cab. We had the truck for just a few hours. Agent said it was reserved for that evening. Several hours later, it was still where I parked it, so he lied to get us back before he quit for the day. And the $19.95/ day truck cost us over $40 for 3 hours plus another $10 for 20 miles of gasoline.

Wendy L. on

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MARK B. on

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Jeff H. on

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William L. on

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Amanda M. on

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Christopher S. on

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Jacqueline L. on

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Jim A. on

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james S. on

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Truck was leaking brake fluid

Cerissa H. on

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Excellent customer service. Very knowledgeable staff. I will use this location and recommend them HIGHLY.

Ron H. on

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Tracy H. on

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hector Z. on

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Matthew B. on

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Roslyn E. on

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David B. on

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I never got an email from the company about my early pick up. So, I arrived a hour early, before the location was open and had to wait. I also was out of pocket 1.5 hours of labor from my movers. Because I couldn’t get my truck when it was promised to me. I can’t see a situation where I would trust this company again. One of the other rental companies will be getting my business from now on.

Randy W. on

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all services were great

Jerry B. on

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Michael M. on

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According to website they are open during lunch hours (12-1) but I had to wait an hour because they were closed during lunch.

steven C. on

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Allen K. on

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Marion S. on

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David P. on

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Ben L. on

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Allen G. on

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Paul C. on

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Jesse B. on

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My uhaul experience was the worst experince I have ever had in retail in my 27 years of living. To start, the first uhaul retailer I visted (Lawrenceburg, Tn, @sears) was the rudest salesman I've ever encountered. He then claimed he could let out the truck that we asked for even though there where 2, this is after he made us wait 45mins after he claimed to not be "In charge of all that back there" this was infureiting but not my biggest issue. Nontheless, I needed a truck desperately and I do appreciate uhauls prices, so I waited till the next day and went to the one I have a contract for, (Killen, Al @specialized graphics) everything went smooth or so I thought. The representive was kind and helpful. BUT! he reassured us that we would not have to return the truck to that location because " it is in town" little did I know I shouldn't have trusted his assurance. I returned the truck in Florence (Grand rental station) promptly with gas meeting requirements. But now I've been slapped with another 158 dollar fee for doing what the guy in Killen told me to. I don't know if this email will help. But I do know I'm going to try and go back to the guy who sold me the rental to eat his words or fix this issue. I'm if this email will help anything but I do know that I will be sharing my experience with uhaul with all of my followers.

Kimberly J. on

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Manager was rude Stole money from my non profit business card Told me to come in & speak to owner & then she left before we arrived.

Brittney W. on

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Kim P. on

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barry C. on

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Staff was highly distracted during initial booking (on a personal call and whispering to me for booking details). Came back the next day and the reservation was all incorrect, had to restart.

don J. on

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Computer issue the only problem. The lady entering the data wasn’t up to speed on the U-haul systems.

edwin H. on

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johnny H. on

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Michelle M. on

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Ellen M. on

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Cindy W. on

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Lindsey was efficient, friendly and helpful in our recent dealings. Arrangement, pick up and drop off was streamlined and professional. Our U Haul rental truck was clean and in working order. Overall a very positive experience and great value. I would highly recommend renting a U Haul from Grand Rental Station.

Chris G. on

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They were real sensitive to my needs and worked really well with me.

Luke M. on

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shelia D. on

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Jessica H. on

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william G. on

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Scott B. on

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Robert R. on

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It will be very nice when the uhaul storage center and new offices are complete.