My only suggestion is to improve the Uhaul mobile app. We have rented from this location before and they are very reputable. Equipment is always clean, you never have to worry about that. Very easy to pick up and drop off. The Uhaul app is less than desirable. I was using the mobile app when I got onsite. Reserving online at home was easy, but picking up through the app and trying to follow the pick-up instructions as per the Uhaul video was impossible. And "checking out" through the app was too hard to figure out in the app as well. So we dropped the keys in the drop box and went home. About an hour later, the app triggered a "Don't Go Yet" alert, sending me pics of the truck and license plates, wanting me to verify that the pics are of the vehicle we would "picking up". It was a bit late. We picked it up early, had our task done in an hour and back home by the time the app sent out this alert along with the rental terms and agreements. We ignored it. All was ok because we were billed appropriately for the amount of miles we drove.
Patricia Patterson
Customer Reviews for Safe Harbor Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, second to None. Very kind and courteous. So very helpful. Thank you. I appreciate you. Would definitely recommend this dealer for your needs. Ten out of ten stars. Thank you again.
george WilliamsThe truck was not well maintained. The steering wheel was not aligned and layer in our trip, the spark plug blew out, causing us a massive amount of headache.
Benjamin VanderpoolTruck was clean but pretty banged up on all sides. Manager at this location was great and very helpful
Dallas StilesSafe Harbor Self Storage has been amazing for all of our U-Haul and storage needs. We’ve used them numerous times over the years and will keep going back because of their attention to detail and ease of product use. Would recommend 100%!
Scott GorsuchKen is very accommodating. I have rented here many times and every experience was perfect.
James SwitzerExcellent service from this location!
James SingletonNo
John WatersKen is friendly and easy to work with.
James HiltService was great
Jeffery ZetzerProfessional nice clean atmosphere and employees
robert wasbushCould use a bit more area to pick up and drop off trailers.
Dale KociasVery easy pickup and checkout. The gentleman working there was very friendly and helpful.
kathy hessEvery thing went great
Stephen WeinbergNothing, excellent experience, friendly and professional.
kevin frantzCould not find on reservation where to self return and nobody was present at facility. Sign said open. I called and got a voicemail. About 20 minutes later I finally reached someone who said just drop it I will deal with it later. I hope it get handled properly with no added fees. Will look elsewhere a one way rental when needed again. I have used U-Haul always and never had this issue
John VerbickeyWhere I picked the truck up the peywere unbelievable and friendly
patrick gorbettYou have excellent customer service!
Edward DaytonNo comments on improving. I was provided excellent service by Ken who met me, assisted with the trailer hookup and lent me an adapter for my tail lights. Very satisfied and will use them again in the future.
David TommerThe gentleman working had stepped out. We called for service and were told to leave it out front and it would be checked in the day after. It was fine service.
Nicholas AdamsKen is prompt and friendly. I have rented multiple times from this location. The equipment has always been in excellent shape.
James SwitzerHe went above and beyond to get me this dolly at a time after normal closing hrs,
ron kesslerKen was great and I will use his site and recommend him always!
david clevengerOperator is always friendly and helpful.
Roy LeahyExcellent dealer. This is the way it should be.
patrick gorbettVery good
Edward TarneyThis location is great. It's the 2nd time we rented a uhaul truck from here. Communication is superb. They went above and beyond to meet our needs. Check in and drop off is seemless.
Patirica PattersonI think the online check in process should be more simplified. I miss the face to face customer service.
Harold KinneyIt took them 2 days to check in my trailer return
Joe SnyderHave someone there to help.
Andy SlackManager was extremely helpful and pleasant.
Roy LeahyKen was GREAT!
Debra WeidelingFast, great service! Will use again. The gentleman that helped was Very knowledgeable.
donna edwardsThere was not anyone onsite the receive the return. And they did not return my phone message. That left me feeling some what uncomfortable.
Ricardo RussellThere is nothing you can do! The sales gentleman was great and helpful! The truck was great. Thanks!
roey shesslerThe only thing I was confused about is that I did not have the equipment that I had ordered and I’m not sure how to get a refund for that
Erica WardPleasant and positive experience and Ken is an angel. He assisted me with every detail.
Dorinda LaughmanLot was full of cargo trailers, but I found a spot to drop it off
Thomas H HintzIt was a pleasure dealing with Ken at Safe Harbor self storage. Everything went smoothly as promised. I would definitely recommend them.
Janet NachmanGreat service!
McKenna Leckrone