Fantastic team to work with. Always propt and courteous.
Jim P.
Customer Reviews for Safe Ship NKY
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great people
Johnny S.Everything went well from getting the rental to checking it back in. The people we dealth with were very courteous and helpful.
hudson R.Everything was very simple and went smoothly
David T.This location was phenomenal as far as reservations and help from the office. However, I was just satisfied with the moving helpers from this location.
Faith M.Service was friendly, accurate, and helpful. I was able to place a reservation same day and pick up the truck an hour later. The new Cargo van was perfect for what I needed and the ability to connect to it via Apple CarPlay made driving easy and enjoyable. Thank you!
Jim H.When I reserved the trailer I specifically requested a box trailer. I was told this location had on. They did not. Fortunately a alternative was available. If not we would have had to stay the night and find another location. You should not over promise and under deliver.
Mark M.Staff very accommodating and easy to deal with.
Luke D.The lock to get the key was difficult to get open.
TODD B.Elliott and his crew treated me right. I went way over on my mileage but Elliott had set the expectation of exactly what everything was going to cost - so there were no surprises. It was a little more than I expected to pay but the service was 10/10!
william C.I couldn't get any traction backing up in the snow. Pulling out of the driveway I slid again and this time with the truck empty it slid into the yard and I had to call a tow truck to get a cable to pull me out. The tires would just spin.
john C.Nothing
Terry K.19.99 a day advertising is misleading! I rented a van and got the $11 accidents coverage, drove it 53 miles, and replaced the gas! Grand total was over $80.
Stanley K.Customer service was excellent
Marc C.All agents were helpful and respectful. They made this experience quick and easy!
Mary S.Nothing. The employees who worked with me were great. Extremely knowledgeable and helpful
Marc C.Apparently, U-Haul Corporate won't allocate any utility two-wheeled dollies to this location. I'm quite sure there is one or more provisions of applicable contract and/or franchise law that are being violated. Not to mention the frustration of customers, such as myself. Fortunately, the Owner loaned me his personal ratchet which attached well to a normal two-wheeler. This allowed me to move my washer and dryer from my apartment to storage without assistance I'll be offering my legal services to this location FREE to pursue a legal remedy for the situation described above against U-Haul Corporate. Prepare to have your asses handed to you. John D.
John D.I haven't needed to rent a truck for quite some time, but this whole experience was phenomenal. These folks working here are exceptional employees.
Lenaya Rae T.Nothing, excellent the was it is!!!
Kathy C.I want to start out saying this location has excellent customer service!! The person that helped me when I arrived was very knowledgeable, friendly, organized and helpful!! The location I went to doesn't need to improve on anything! I think corporate or the hire ups can improve on a few things like if you don't damage the truck you should at least get back half of the protection plan. (I paid 105 and no damage done) however, I know that is the business and they have to make money too but they are making money off miles and the 20.00 charge a day. Also when you hit your miles you should get a discount on any extra you use. I always go over!! So it is what it is and I am just make a suggestions!! So, when I returned the truck the guy was also so nice!! He asked me how it when and did I get everything done that I used the truck for! I said yes! I thought that was very nice as well!! So thank you and thank you to the location I went to they deserve a raise!!
Michele V.Very helpful and friendly staff
David C.Nothing! Fantastic people and service.
jeff D.No suggestions. Mason does a great job.
Jeff W.UHaul is better than 10 years ago
George A.Provide more information about after hours turn in of rental.
Jerry W.Wonderful staff and I will be using again
Melissa F.No improvements needed I use Safe Ship NKY for all my UHaul needs. Nathan and Elliott are professional and courteous. Wouldn't go anywhere else.
kAREN M.Friendly service. Quick and efficient pick up and drop off. Will do business here again.
Lou C.Easy pick up and easy drop off.
Joe B.Lady was not helpful
James S.The trailer I rented had a latch which always jammed and needed to be opened with force. I injured myself a few times just trying to get inside.
Alan S.Friendly staff. Easy process. All in all a good experience. If I need any services from U-Haul again they will be my first go to.
David M.the employee that handled my transaction (don't remember his name) but he was a really great employee and kind and courteous and attentive. i don't leave reviews normally but he was a great guy
michael F.Uhaul should be out of business if they rent trailers in this condition.
Jeffrey R.Nonething I will never ever rent a u haul again! Every time I do I get accused of something I didn't do! So I will be telling everyone that I know not to rent from the u haul company
Jason S.I don't know of anything else they could have done to make the experience any better! Very well done!
James P.Friendly and helpful
Bobby L.I've used this location around town here and there and when I moved a few years back and now for my most recent move and have never had any complaints friendly and helpful if I ever need anything again I will definitely use this location and recommend to family and friends
Tom B.Agent was very friendly and helpful. We will return to this uhaul location the next time we have a need.
Tom B.I was charged an additional day despite checking out online.
Paul B.I have used this location for Trailers and UHaul Trucks about 5 times. in the last 4 years. I have referred them to others who have also used them. They are always friendly and helpful. They make it seamless and easy. They are always willing ot be of assistance and very helpful to provide whatever you need.
Leala W.Always clean Friendly fast service
Paula C.Truck was very loud inside
Matthias S.Really happy with the great service provided by the staff at Safe Ship. Super friendly and very helpful. Easy check in and check out process.
Cecily T.very helpful and friendly
Joe A.Entry to location and parking was unclear.
Brandon J.I have used this location many times and have always been satisfied. They are conveniently located for our needs.
russel L.Employees were friendly and helpfull.
George F.Blankets were not delivered to location as requested; Had to drive 20 minutes to a U-Haul Service center to pick up blankets. :(
Jonathan F.Tks
Johnny S.The people were very accommodating and helpful! I will definitely be back to this location again!
Christopher L.Great, fast and friendly staff.
Kathy C.Mason and Elliot are A1. I've rented from them several times before. Each interaction had been positive and professional. This last time I ran into a snag and needed to extend after hours. They were very flexible and so very nice. I highly recommend Safe Ship of NKY for your moving and shipping needs.
Jolie M.Tell customers that one way early return is not afforded refunding.
Shawn G.The staff and service is excellent. Mason has helped me with rentals multiple times and makes the process fast and simple. I won't go anywhere else for rentals or shipping needs.
James B.Mason and Elliott are amazing. Friendly and professional and always helpful. Using SafeShip for several years and is the only place i use now.
Karen M.Make sure proper pick up time is in reservation...and not allow computer to make changes...
doug I.Safe ship nky is always most excellent to rent from. Always excellent and goes the extra mile. I won't rent from anyone but them! -Evan Luse
Evan L.