Customer Reviews for Safe Ship of St Augustine

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Safe Ship of St Augustine

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Robert P. on

Rating:

Fast and easy making the move quick

Jack B. on

Rating:

Vehicle was rented with a check engine light on. I informed the agent at Safe Ship. He came out and verified the light and said it would be OK to take the vehicle anyway. Vehicles should not be rented when there is an obvious ptoblem.

Skeeter D. on

Rating:

Customer did not leave a comment.

Robert H. on

Rating:

Give the locations all access to the inventory and availability at all locations within a 25050 mile circle. We had to go to three different locations to find a 10 ft truck with one-way rental.

GUILLERMO R. on

Rating:

Customer did not leave a comment.

Carl O. on

Rating:

Customer did not leave a comment.

jolene R. on

Rating:

I had gotten a text after I had dropped truck offf and placed keys. Of how to check truck in. I did call and leave a message so wasn’t a problem and simple enough to drop keys and park truck thanks

Paul S. on

Rating:

Customer did not leave a comment.

Tina W. on

Rating:

Customer did not leave a comment.

Tom S. on

Rating:

All went well. Easy rental done using smartphone.

Peter B. on

Rating:

When I reserved truck, I requested 8am pickup & it was confirmed. When I arrived at the location they didn't open until 9am. Need better coordination with reservation system - I wasted an hour. Even if I would have used the code to access the truck - the office staff had the key - so, that wasn't a good option. Thanks!

Carrie B. on

Rating:

Customer did not leave a comment.

Robert P. on

Rating:

Customer did not leave a comment.

william H. on

Rating:

Customer did not leave a comment.

Dipu A. on

Rating:

it was closed so cannot tell you much about it. drop off process was simple.

David Z. on

Rating:

Customer did not leave a comment.

james P. on

Rating:

Thank god someone still knows how to be efficient and ready to get you on yor way

ron B. on

Rating:

Not sure the clerk that helped knew what she was doing.

jerry C. on

Rating:

Awesome to work with

Ross E. on

Rating:

Customer did not leave a comment.

DIANE G. on

Rating:

Customer did not leave a comment.

Karen S. on

Rating:

Customer did not leave a comment.

Robert G. on

Rating:

This store operator is not user friendly. In fact he is unfriendly. I could see this when I took the truck. Later I called and explained that I was charged for $9.38 in gas after driving only 2.2 miles, and that the fuel readings on the invoice didn't match what I recall them reading, he became even worse. He explained that if I had an invoice I should bring it in for a refund. I didn't put fuel in, but was bothered in principal by the inaccurate billing. He repeated the statement about bringing in an invoice and hung up.

Peter F. on

Rating:

The truck has over 130,000 miles and the transmission felt like it could not get out of low gear. Everything else was great.

Robert Y. on

Rating:

Customer did not leave a comment.

audrey P. on

Rating:

I reserved a one way rental directly from the the renting location, but the agent used an “in town only” contract. This created a major problem. She was aware of the one way drop off. In addition, the drop off location that was noted online was closed when we arrived even though we arrived before closing time. When contacting U Haul customers service to find another drop off location it was then that we learned that that drop off location had been shut down for violations. We were also told about the “in town only” contract and were advised to contact the renting location. Upon contacting the renting location the agent said she had caught her mistake after we left and had thought that she had corrected the error in the system. She said she’d get back to me. About 15 minutes later the district manager contacted me and said to go to the nearest U Haul location then call him. The first location we called said they were full. The second location we input into our GPS sent us on a wild goose chase. The third location we drove to said they weren’t affiliated with U Haul. However, they told us of a location. We finally arrived at that U Haul and called the district manager. He helped guide the agent through the checkin process. Although the district manager was apologetic, and very helpful, we will not be using U Haul again, as our experience was extremely stressful.

SHAWN D. on

Rating:

Always use this location. Great people. Fast and easy. No hassle

HOWARD B. on

Rating:

Customer did not leave a comment.

Deborah M. on

Rating:

Customer did not leave a comment.

Keaishia B. on

Rating:

Customer did not leave a comment.

Cherie M. on

Rating:

Customer did not leave a comment.

DIANE G. on

Rating:

Watch out for small cars parked behind trucks!

Gwendelyn R. on

Rating:

Customer did not leave a comment.