Customer Reviews for Safe Ship

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Safe Ship

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Matthew J. on

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Gregg c. on

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Carol S. on

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They added miles incorrectly. Person didn't share his reading with me when we picked up the vehicle. I took my own reading of the odometer. I believe an extra 30 miles was added to the total. Agent said 191 miles, and according to my reading it was 161.

Daniel R. on

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Was promised extra miles because equipment wasn’t available in my area. Ended up getting charged the extra miles. The owner also complained I didn’t park the vehicle In the correct spot but never indicated what the right spot was.

Saleh A. on

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Jeff S. on

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Dale D. on

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Richard B. on

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Fast, friendly sevice

Gregory V. on

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Steve B. on

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bruce w. on

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Glenn G. on

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Thomas D. on

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I used this location last year as well as this, to go to the global finals of Destination Imagination in Knoxville TN. There were 17000 participants, and hundreds of Uhaul trailers were used. Last year I needed to take contents in rented trailer round trip. I rented this year thinking I would need to do the same. After competing this year,we didn't need to return the cargo to WI. When I switched the rental from round trip to 1 way, the owner of safe ship called me and threatened to call the police and charge me with theft because I wasn't returning the trailer to his location. I got this call, after receiving an email from U haul corporate saying I had returned the equipment and my credit card was charged with the difference between round trip to one way. The owner of safe ship was a bully and threatening. I will not use this location ever again, and tell everyone I know to avoid this location. I will tell them that U haul is a great company, just this franchise is terrible.

Janice S. on

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dan o. on

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I have moved my four children a total of 27 times. I finally got in right by renting a U haul Van. It packed and unloaded easily with both side and rear doors. Was great for city and Freeway traffic. DanO

JOHN M. on

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Randey F. on

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Al B. on

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First time renting a trailer. Would do again if needed.

Michael M. on

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Nice comfortable van that handled nice, easy to drive and maneuver. Gas Mileage was good. It was easy to pack and unload. Overall it was very good experience with our rental.

KARRIE T. on

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Patrick W. on

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john k. on

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Mary B. on

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Nothing

vern n. on

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We did not like that the pick up location was not the same as the place where we reserved our truck.

Alicia G. on

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Rude customer service at this location. Acted as if we were an inconvenience.

terri d. on

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Joseph B. on

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Because I had to travel 5 extra miles vs the location I made the reservation at, your guy on the phone confirmation offered me a 10-mile credit ($9.99). There was no record of this offer when I picked the truck up, so the guy at the pick up offered me $.10 per mile = $2.60. Going forward the guy confirming the reservation need to put any offer made into the reservation dialogue used by the site where your customer picks the truck up.. In addition, when I picked up the truck, fuel was on F. I filled it up with over 3-gallons of gas, and gauge was well over F. Policy should be to fill it up until pump stops. I am certain over 3-gallons were not needed for 26-miles. Other than these items, everything was fine.

Brian K. on

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Christopher M. on

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Cab had mud in it. It clearly needed a quick clean. The back was clean.

Kevin S. on

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stephen h. on

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anthony k. on

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James V. on

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The service was fast and friendly, and I was able to get my truck right away. And the customer service was excellent and I will use this company the very next time I moved from Storage to my apartment. Sincerely James Vaughan

Adam W. on

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Kevin A. on

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dave d. on

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Dolores p. on

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Arthur D. on

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Buy newer furniture dollies

Randy D. on

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Robert P. on

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Unclear where the drop off is. Started taking the trailer off in the parking lot and had to take it across the street and drop it off.

JUDD B. on

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quick, easy, helpful.

Lisa G. on

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I would never recommend U Haul to anyone. In fact, I've warned my 1k+ followers to avoid Uhaul entirely. My customer service experience was dreadful. Best of luck to your competitors.

RICK M. on

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The van was perfect for what I needed it for. And it was in good condition and drove well.

Brendan R. on

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Alana M. on

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mark v. on

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neil b. on

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Jody K. on

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sam c. on

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john o. on

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jeff d. on

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GREG V. on

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The employees at safe ship were great and easy to work with. Will go back if I ever need a uhaul again

jay p. on

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A warmer welcome would have been an improvement. Both employees seemed crabby.

Peter A. on

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Carl J. on

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The men that helped were great. Pickup and drop off were quick and easy.

JEREMY S. on

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Great Deal! Worked perfect. Friendly and knowledgeable staff makes the transaction very easy. Thank you!

GARY H. on

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Dirty inside of truck for being so new. Might want to invest in more personnel to make sure that the truck is clean before renting.

. on

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Mike C. on

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I'll be coming back to rent that van.

Jenna H. on

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Maybe wash moving blankets? I know bed bugs are found in furniture often and you wouldn’t want to pass those from person to person.

Randy D. on

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Seth D. on

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TIm D. on

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It was a nice van but I couldn't find the odometer

john c. on

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The per mile rate was higher than quoted at other sites. I chose this site because of its handy location, assuming the rate would be the same, but it wasn't. A disappointment

Jonathon J. on

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Peter R. on

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Not to do PM's on the same day the truck I rented and not have it available.

David T. on

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jeremy s. on

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Trisha R. on

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Maybe it was because it was a newer truck but it seemed to be a well maintained vehicle which made the stress of driving a giant truck less.

John P. on

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They above and beyond to get everything I needed

Loren G. on

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Mike S. on

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I have no complaints at all. I was in and out within 10 minutes and the guy that helped me was very courteous.

Benjamin R. on

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The self check in through the uhaul website did not work which was frustrating. Luckily, the workers inside were able to get us our uhaul

Darlene D. on

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Exceptional service!!

Andrea W. on

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Very happy with my UHaul experience.

Paul H. on

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Alice h. on

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They were very nice to work with. Explained everything and went over all charges. Loved the dog!

Ed D. on

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Carolyn F. on

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Latch was not working well. Had a hard time closing door.

Allen J. on

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Antonio G. on

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Great friendly service.

Ray J. on

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Charged a $25 cleaning fee?? Always someone out to pick your pocket!

cheryl k. on

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Safe Ship staff was very helpful and efficient. U-hall trailer would be better if it had additional hooks in the cargo trailer. The wood slat worked but we could not easily hook the end of straps.

Chad E. on

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Mark M. on

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Joseph B. on

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Outstanding check in and checkout experience.

Charlene H. on

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Stephanie F. on

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Safe Ship was amazing to work with - they ended up saving my entire move. My original reservation was with a different U-Haul location (Drez Computer Sales & Service, LLC)-that location apparently transferred my reservation and didn't bother to call me or let me know that my truck was not where it was supposed to be. When I went to the original location to pick up my truck, nobody was there. I called and that's when I was informed by a Drez representative that my reservation had been transferred, but Drez asked that I contact U-Haul traffic. After 90 minutes of trying to locate the truck that I had rented, being placed on hold at U-Haul traffic (I never actually got to talk to anyone), I finally received a text that my truck was at Safe Ship. I arrived at Safe Ship, and they didn't have any record of my reservation until after I arrived to pick up my truck and showed them my confirmation and the text I received. As frustrated as I was with the entire experience, they couldn't have been nicer and more helpful, and I am very grateful they were there to help. Even though they had just received my reservation, they were quick and got me on the road as quickly as they could.

kerry k. on

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Need better signs on where to park the uhauls before pulling into the parking lot. The uhaul parking is across the street from business.

john s. on

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We were not happy with our pick up location changing, had planned to pick up at 7 AM at site where we booked and got an email at 5 PM the evening prior telling us to go to a different site that did not open til 9 AM.

eugene g. on

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The reservation process went well but when we picked up the truck the service person did not know how to use the software and what should have taken a few minutes took 20 minutes with lots of mistakes and frustration. Train your staff please.

Jo R. on

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Using u-haul made my move easier. The men were very helpful.

Dana S. on

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Ethan W. on

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Brian D. on

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Kathryn B. on

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Give me that van every time! Live the back up camera! Drove great!

Scott N. on

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Norman B. on

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julie h. on

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jack w. on

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