Customer Reviews for Safe Ship

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Safe Ship

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

TIm D. on

Rating:

It was a nice van but I couldn't find the odometer

john c. on

Rating:

The per mile rate was higher than quoted at other sites. I chose this site because of its handy location, assuming the rate would be the same, but it wasn't. A disappointment

Jonathon J. on

Rating:

Customer did not leave a comment.

Peter R. on

Rating:

Not to do PM's on the same day the truck I rented and not have it available.

David T. on

Rating:

Customer did not leave a comment.

jeremy s. on

Rating:

Customer did not leave a comment.

Trisha R. on

Rating:

Maybe it was because it was a newer truck but it seemed to be a well maintained vehicle which made the stress of driving a giant truck less.

John P. on

Rating:

They above and beyond to get everything I needed

Loren G. on

Rating:

Customer did not leave a comment.

Mike S. on

Rating:

I have no complaints at all. I was in and out within 10 minutes and the guy that helped me was very courteous.

Benjamin R. on

Rating:

The self check in through the uhaul website did not work which was frustrating. Luckily, the workers inside were able to get us our uhaul

Darlene D. on

Rating:

Exceptional service!!

Andrea W. on

Rating:

Very happy with my UHaul experience.

Paul H. on

Rating:

Customer did not leave a comment.

Alice h. on

Rating:

They were very nice to work with. Explained everything and went over all charges. Loved the dog!

Ed D. on

Rating:

Customer did not leave a comment.

Carolyn F. on

Rating:

Latch was not working well. Had a hard time closing door.

Allen J. on

Rating:

Customer did not leave a comment.

Antonio G. on

Rating:

Great friendly service.

Ray J. on

Rating:

Charged a $25 cleaning fee?? Always someone out to pick your pocket!

cheryl k. on

Rating:

Safe Ship staff was very helpful and efficient. U-hall trailer would be better if it had additional hooks in the cargo trailer. The wood slat worked but we could not easily hook the end of straps.

Chad E. on

Rating:

Customer did not leave a comment.

Mark M. on

Rating:

Customer did not leave a comment.

Joseph B. on

Rating:

Outstanding check in and checkout experience.

Charlene H. on

Rating:

Customer did not leave a comment.

Stephanie F. on

Rating:

Safe Ship was amazing to work with - they ended up saving my entire move. My original reservation was with a different U-Haul location (Drez Computer Sales & Service, LLC)-that location apparently transferred my reservation and didn't bother to call me or let me know that my truck was not where it was supposed to be. When I went to the original location to pick up my truck, nobody was there. I called and that's when I was informed by a Drez representative that my reservation had been transferred, but Drez asked that I contact U-Haul traffic. After 90 minutes of trying to locate the truck that I had rented, being placed on hold at U-Haul traffic (I never actually got to talk to anyone), I finally received a text that my truck was at Safe Ship. I arrived at Safe Ship, and they didn't have any record of my reservation until after I arrived to pick up my truck and showed them my confirmation and the text I received. As frustrated as I was with the entire experience, they couldn't have been nicer and more helpful, and I am very grateful they were there to help. Even though they had just received my reservation, they were quick and got me on the road as quickly as they could.

kerry k. on

Rating:

Need better signs on where to park the uhauls before pulling into the parking lot. The uhaul parking is across the street from business.

john s. on

Rating:

We were not happy with our pick up location changing, had planned to pick up at 7 AM at site where we booked and got an email at 5 PM the evening prior telling us to go to a different site that did not open til 9 AM.

eugene g. on

Rating:

The reservation process went well but when we picked up the truck the service person did not know how to use the software and what should have taken a few minutes took 20 minutes with lots of mistakes and frustration. Train your staff please.

Jo R. on

Rating:

Using u-haul made my move easier. The men were very helpful.

Dana S. on

Rating:

Customer did not leave a comment.

Ethan W. on

Rating:

Customer did not leave a comment.

Brian D. on

Rating:

Customer did not leave a comment.

Kathryn B. on

Rating:

Give me that van every time! Live the back up camera! Drove great!

Scott N. on

Rating:

Customer did not leave a comment.

Norman B. on

Rating:

Customer did not leave a comment.

julie h. on

Rating:

Customer did not leave a comment.

jack w. on

Rating:

Customer did not leave a comment.

Margaret B. on

Rating:

Customer did not leave a comment.

tammy v. on

Rating:

Everything was great!

Dave S. on

Rating:

Customer did not leave a comment.

william c. on

Rating:

Customer did not leave a comment.

joyce g. on

Rating:

Customer did not leave a comment.

Kathryn C. on

Rating:

Customer did not leave a comment.

DAN B. on

Rating:

Customer did not leave a comment.

JEFF S. on

Rating:

Customer did not leave a comment.

Matthew B. on

Rating:

Customer did not leave a comment.

mike m. on

Rating:

Customer did not leave a comment.

william c. on

Rating:

Customer did not leave a comment.

Steven M. on

Rating:

Customer did not leave a comment.

Greg T. on

Rating:

Great staff and fantastic equipment. Reasonably priced. Thank you.

Michael N. on

Rating:

Customer did not leave a comment.

Dan G. on

Rating:

Customer did not leave a comment.

Ryan D. on

Rating:

Customer did not leave a comment.

LYLE H. on

Rating:

Add cruise control!

Joe M. on

Rating:

Customer did not leave a comment.

Linda R. on

Rating:

The service was a little slow, but otherwise okay. The location could be a little more organized.

Jenna K. on

Rating:

The owner has terrible customer service. My back door accidently got jammed- I called and he was very rude- came and helped- yelled at me on scene. I would never go back to this location again.

Brian C. on

Rating:

This is my preferred site, they gave provided me A+++ customer service.

JEREMY S. on

Rating:

Very Nice & Helpful! Great Experience -Thank you!

Nathan K. on

Rating:

Great guys who helped me sort some issues. Made it much easier than it could have been.

JONATHAN M. on

Rating:

Pretty decent price..I guess..customer service needs to improve a little more..the next family was at 5:30 and even though we got there on time..the front person still gave us that mean look..

Dennis B. on

Rating:

Customer did not leave a comment.

Stacey H. on

Rating:

I always get great service here!!

BLAINE G. on

Rating:

Overall a very good first experience for us. We will for sure go back should the need arise. Thank you

JEREMY S. on

Rating:

They have everything you need for packing, shipping and moving! Boxes for EVERYTHING :)

JEREMY S. on

Rating:

Highly recommended. That's why I come back

JEREMY S. on

Rating:

Very pleased all around!

keith f. on

Rating:

Great experience as usual

Nancy C. on

Rating:

Customer did not leave a comment.

James S. on

Rating:

Customer did not leave a comment.

Patty V. on

Rating:

Customer did not leave a comment.

robert n. on

Rating:

Customer did not leave a comment.

Dana L. on

Rating:

The store clerks where disheveled and not friendly at all. Neither one said hello to me or an other customer as we cam in the store. The man that was working there I wasn't sure even had a pulse until he began arguing with me but uhaul moving blankets. This was a horrible experience and I will be telling others to never use this location for anything!!!

Andre m. on

Rating:

Very rude sales person when we had to switch over to one way.

JEREMY S. on

Rating:

Super Nice staff, Highly recommended!

CHAD S. on

Rating:

Customer did not leave a comment.

kelly s. on

Rating:

Customer did not leave a comment.

steven m. on

Rating:

Customer did not leave a comment.

JIM H. on

Rating:

Customer did not leave a comment.

keith f. on

Rating:

there was no dolly for the trailer or jack to lift it off the ball it was very heavy

Andrew E. on

Rating:

Customer did not leave a comment.

GLENN g. on

Rating:

We rented the $19.95 10 foot truck. We used the truck for one hour. We traveled SEVEN miles with the truck, total. The gas gauge barely moved at all, and only going 7 miles I didnt feel necessary to add fuel. We were charged $7.50 for TWO gallons of gas. So this truck, which they state is fuel efficient gets 3.5 miles to the gallon?? I think we were ripped off. The gauge still read full when we locked the truck up at it's destination. The truck carried a load only 1 mile, otherwise it was empty. We moved ONE sofa.

Michael G. on

Rating:

Customer did not leave a comment.

Shelley S. on

Rating:

Smooth transaction. Great business.

Dave S. on

Rating:

Rented a U-Haul from safe-ship in Appleton, Wi. Excellent service & customer service. Go There !!!!!!!

James H. on

Rating:

I was told at registration time I would need to reserve the equipment (truck) for a minimum of 6 hours. I had no problem with that but was asked by the place I rented the truck to return it prior to the expiration period because the truck was rented again immediately after. This rushed my entire moving day and was not convenient and ended up completing my move in family vehicles. Also, at time of check out it was noted fuel level of half a tank which the guy recorded while standing outside the truck and at an angle. After I was half way (2 miles off the lot) to my load site I noticed the gauge actually? read between 1/4 and 1/2. My move was only 32 miles all together. To prevent having to pay $3.35 a gallon to put the fuel back to its recorded fuel level I put more fuel back in the truck than I actually used to reflect 1/2 tank. Yes....I could have corrected the situation immediately but was already pinched for time due to being asked to have the truck back asap. Im not overly pleased with my experience. The only real pleasure was online reservation and check in.

Brad B. on

Rating:

All went well, there is nothing that I could think of at this time.

Shan C. on

Rating:

Customer did not leave a comment.

GREG V. on

Rating:

Customer service was lacking. They don't seem to be very happy people. They might need a reminder that the customers deserve a smile and a thank you not an agruement.

MICHELLE H. on

Rating:

Customer did not leave a comment.

SASHA M. on

Rating:

Very rude people. The lady was very nice but both guys that work there were very very rude. I will never go again or recommend this place

Michael K. on

Rating:

Very nice and helpful!!!

ashleigha s. on

Rating:

Great service and friendly! They were able to change the size of truck I wanted because I originally had an "oops" and didn't reserve the truck I really wanted. Awesome work Guys!

Timm W. on

Rating:

Customer did not leave a comment.

Chi Che C. on

Rating:

The items I ordered for the trip wasn't prepared

Hannah P. on

Rating:

Employees were not friendly and had no customer service skills. They were rude and upset because I didn't know some things cause it was my first time renting one.

Jeffrey R. on

Rating:

Customer did not leave a comment.