Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The mobile application is terrible. I had to wake the person up because the code didn’t work. I did everything ahead and when we got to it the application didn’t take some of my information correctly.
Douglas T
Rating:
5.0
excellent service. thank you
JOEL S
Rating:
5.0
Thanks for the good service I received from the management team. I will come back again when I need storage.
Cidy F
|
Overall Experience
Rating:
5.0
This facility underwent new management and it seems it has a facelift too. MsEidth was very nice and resourceful. Highly recommend to fry and family.
Sam S
|
Overall Experience
Rating:
1.0
Run by crackheads that let anyone in. I've seen people living in the units. Homeless living in an around the fence that isn't secure. My stuff was vandalized and stolen. DON'T USE THIS FACILITY AT ALL!!!!
Ely E
|
Overall Experience
Rating:
5.0
The lady working there is excellent in helping.
But the facility has ants just outside which caused trouble in moving the items. The red ants seem dangerous.
Venkata G
|
Reservation
Rating:
5.0
Yes I didn't get a storage through y'all and 20 dollars was taken outta my account so how do I get my money back
Tiffany H
|
Reservation
Rating:
1.0
Customer did not leave a comment.
Craig S
|
Overall Experience
Rating:
5.0
Pick up trash around property and driveway areas.
Russell T
Rating:
5.0
There was a lot of trash around the storage units that you have to drive around there was broken glass scattered around and just lots of junk strewn around the entire property.
Warren P
|
Overall Experience
Rating:
5.0
Mark was very helpful and remembered me when I came in to get a second unit.
Marlene C
|
Overall Experience
Rating:
5.0
The Manger is always helpful and right on top of any issue.
Brian A
|
Overall Experience
Rating:
5.0
Small bits of garbage all over the facility. Huge piles of junk and garbage, junked cars, and a barrel full of burnt garbage in the back. Consistently no one in the office during office hours. Moved out a month early because they raised my rent nearly 20%, per an e-mail in the middle of the night, a few days before the end of the month; not a 30 day notice or anything. I’d assume they do this to a lot of folks that aren’t able to move with just a few days notice, forcing them to pay more or risk losing access to their unit. All in all, zero out of five stars. This place is horrible.
Jonathan G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John C
Rating:
5.0
Tough neighborhood.....security around the fenced facility was tight! Dog on site.
Donald M
Rating:
5.0
staff was very helpful and friendly; location was easy to find and drive into; unloaded was not too difficult--plenty of space to stage things.
Sandra w
Rating:
1.0
Customer did not leave a comment.
Mary R
Rating:
5.0
The guys was really helpful!
GEORGE M
Rating:
5.0
The staff was very accommodating and friendly. We changed the size of our unit with no problems. The units were clean and well maintained.
Steven B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
KIESHA H
Rating:
4.0
Customer did not leave a comment.
TIMOTHY P
Rating:
5.0
Customer did not leave a comment.
Charles C
Rating:
5.0
Customer did not leave a comment.
Jade H
Rating:
2.0
The man running the location was very nice, but if you are getting a 26 foot truck, it is very difficult to get the truck out of the facility. I can imagine a less experienced driver could cause some damage pretty easily. Also, was given the truck with 30 miles to empty.
Campbell R
Rating:
5.0
Customer service was great! He is a very nice man.
VIOLET B
Rating:
5.0
The manager was super nice. I had issues with my hitch on the my truck which I had to get fixed and he waited for me despite having another appointment elsewhere. Very helpful and accommodating.
Hugh G
Rating:
3.0
The parking lot is extremely small. It makes dropping off a large truck after hours very difficult.
Jill R
Rating:
5.0
Had a great experience, helpful, friendly, fast and convenient
Brooklyn F
Rating:
4.0
Customer did not leave a comment.
JEFFREY H
Rating:
5.0
Very good
Maryelis B
Rating:
3.0
Customer did not leave a comment.
CHARLENEDELMA S
Rating:
3.0
Luckily the gate was broken or I would not have been able to return the truck. Was not easy getting the truck and trailer to the designated parking area out of the way. Per the directions of uhaul/share were to not block gates or drives.
david e
Rating:
4.0
Customer did not leave a comment.
Steve D
Rating:
1.0
First and foremost although the address indicated it was a storage facility it more closely resembled a facility dedicated to the exchange of all manner of narcotics. This was well accented by the used prophylactic at the entrance. Although the facility was listed as open the door was chained shut and the office empty. Upon calling the number listed on my RENTAL AGREEMENT, I reach the voicemail of "Matt." In attempting to return my rental truck using the online features provided on your website I found that your site could not find my location. Upon calling the help line and being instructed to attempt downloading and using the Uhaul app I found there was no data coverage in the area and that is why the location functions on my phone did not work. Also the front alignment of the truck was pathetic. To drive straight the wheel had to be turn at least an 1/4th of a turn to the left. The engine latch kept opening in the cab sending hot air and exhaust fumes into the cab. As a professional mechanic I would say the transmission could definitely use some attention. Also give that parking brake a look while you're at it.
Adam L
Rating:
5.0
Thank you for good customer service and affordable rental and storage facility. Highly recommended.
jenifer T
Rating:
5.0
Customer did not leave a comment.
KAYLX D
Rating:
4.0
Customer did not leave a comment.
Patricia R
Rating:
5.0
Good job, keep up the good work !
DONALD F
Rating:
5.0
Thanks
Kevin I
Rating:
5.0
I have been using This facility for storage and now uhaul trucks and has improved alot under new owners and management very friendly. Very affordable rates too
VALERIE R
Rating:
4.0
Customer did not leave a comment.
Brennan T
Rating:
5.0
I see a lot of changes to this facility recently which is a very good thing. Nice friendly manager and very helpful. Thanks will come back again.
DonYa P
Rating:
2.0
The building and location were extremely run down. The primary person there was friendly through.
Robert C
Rating:
3.0
Customer did not leave a comment.
Greg B
Rating:
5.0
Keep up the good work. Nice experience. would recommend to family and friends.
SAM M
Rating:
5.0
Good job ! Thanks
Latrisha P
Rating:
1.0
I know that the staff tried to keep the riffraff out but when other tenets let people in that don’t have units their, so you have people coming and going all day that don’t need to be there.