Customer Reviews for Salt Water Licks LLC
(U-Haul Neighborhood Dealer)

170 reviews

16543 22nd St   Sunset Beach, CA 90742
(Pch and 19th st next to hotel)

(562) 592-0091

Location Hours

  • Mon-Sun: 10 am - 1 pm

Services at this Location:

Contact Us

(562) 592-0091

16543 22nd St
Sunset Beach, CA 90742
(Pch and 19th st next to hotel)

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Greg P. 
Rating:
3.0

Equipments was lean, however the operational state of the the vehicle caused Michael discomfort. 1) the ending while operating was extremely loud, so much so that's I drove differently just to try to reduce the noise in neighborhoods. 2) I was constantly nervous that the engine would stall or stop working all together. While running the vehicle would shake periodically while stopped, and while driving I could hear the engine “sputtering” which is evidence the ignition/combustion timing was off. Overall service was great, but the state of the rental vehicle was precarious.

Hubert W. 
Rating:
5.0

Nothing - local team could not have been nicer or more helpful!

Christian S. 
Rating:
5.0

Customer did not leave a comment.

Sean E. 
Rating:
5.0

Great service!!! 10+ and would definitely recommend location. Dawn was wonderful to work with!

Pamela P. 
Rating:
5.0

Customer did not leave a comment.

vickie R. 
Rating:
3.0

Woman was extremely helpful but could be better trained.

Florante Somera H. 
Rating:
5.0

I arrived and everything was ready. All questions asked were answered. Everyone was polite and approachable. A+ customer service and if I am ever in California again I definitely will look here 1st for a uhaul. Thank you again for a seemless transaction.

Matthew J. 
Rating:
5.0

Not a thing. Both employees were courteous, friendly, and knowledgeable.

Gloria S. 
Rating:
5.0

What a great representative salt water licks is for U-Haul thank you for them!!!

Chad H. 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
3.0

Furniture pads were not provided even they were ordered. Pick-up location was changed... Much further from my house

Paul L. 
Rating:
5.0

Very quick and easy

Ryan G. 
Rating:
3.0

How can I trust someone doesn't siphon gas? It's on a major hwy and a large homeless population.

CATHIE B. 
Rating:
3.0

Customer did not leave a comment.

Emma M. 
Rating:
5.0

This location was a small location but the best customer service we have ever had. Both picking up and dropping off was quick and easy. We had a horrible experience with the Westminster location on garden grove between hoover and knott where we originally had our reservation, they had what we needed but employee we rudest person ive ever experienced! Please call me i would love to share both experiences with management. Ron Perez 714-768-5524 Again the Subset beach is not the closest to us but will be the only location we use going forward.

ronald P. 
Rating:
5.0

The female attendant who handled our needs was very polite and nice.

Ernest H. 
Rating:
3.0

Parking

Lara B. 
Rating:
5.0

Parking is a little tough on the weekend due to being so close to the beach, but the woman at the store was extremely nice and helped with the truck.

Andrew L. 
Rating:
4.0

The employess were very accomodating and very nice!

Gracia H. 
Rating:
1.0

This location is extremely small with no parking space. When pulling on to the small side street I wasn't able to park / leave the truck. When the female employee came out she proceeded to yell and demean me. She proceeded to open my door and force me out of the truck almost not allowing me to grab my personal items. Even as she was driving the truck away she was still yelling. I've never been disrespected by anyone in that way before. I did end up calling customer support and they logged a complaint. Please see your internal reference. Uhaul Reference id: 2314889

Shawn S. 
Rating:
1.0

I received the truck with a quarter tank of gas? I drove the truck less than 5 miles round trip and was charged over $40.00 for gas. Why would they give me a truck with a quarter tank of gas and then charge me these ridiculous fees. Beginning mileage 71558 ending 71563???

John F. 
Rating:
5.0

Customer did not leave a comment.

Joseph E. 
Rating:
4.0

The location was supposed to be open on a Sunday but there was nobody there and the location was locked.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

Marta S. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Other than figuring out the website when the gentleman showed up he was nothing less than excellent and incredibly helpful.

volney M. 
Rating:
4.0

Everything went smooth.

Matt T. 
Rating:
5.0

The manager was incredibly kind and helpful; she made the whole process a breeze. Thank you so much!

Marissa P. 
Rating:
5.0

Less than 5 min to return van

Ronald S. 
Rating:
4.0

The truck bed wasn't clean and there was a dirty shower curtain left behind. I had to sweep it all out before I could load it.The outside was very dirty and I couldn't even see through the windshield. The customer service was friendly and checking in and out was very easy. I have used them before and usually the trucks are very clean so maybe just an off day.

Patrice G. 
Rating:
5.0

Customer did not leave a comment.

Leah V. 
Rating:
5.0

Customer did not leave a comment.

Yuris B. 
Rating:
5.0

The staff was extremely friendly and helpful. The truck was practically brand new.

Joell V. 
Rating:
5.0

They are so friendly and helpful that it made the experience very enjoyable. I will definitely return to this location for my next moving needs.

KAREN L. 
Rating:
5.0

Customer did not leave a comment.

joanne J. 
Rating:
2.0

Truck cab was dirty and smelled. Back of truck was filled with cat hair and the ramp was filled with dirt and rocks.

Stacy W. 
Rating:
4.0

Customer did not leave a comment.

STEVE I. 
Rating:
5.0

Cool place, attendant very helpful, no rush, great spot.

Herb H. 
Rating:
5.0

Customer did not leave a comment.

Philip M. 
Rating:
5.0

helpful & extremely convenient & easy....also - i paid for 3 hrs but they gave me 24 hrs....so helpful!

amy A. 
Rating:
5.0

This was a very pleasant interaction. I highly recommend Salt Water Licks for a U-Haul rental. So polite and courteous

Mario D. 
Rating:
5.0

Location was hard to find, otherwise great!

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
4.0

It was a little hard to find in the dark. This location closed at 1 p.m. on a Thursday and we turned in the truck after sunset so it was dark. We found the drop off box, however, I did not receive a confirmation email that they have the truck.

Torey G. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Unbelievable service and friendly.

knute F. 
Rating:
5.0

I was in and out to get the truck staff was friendly helpful I had a great experience I definitely will rent at that same location

TYRELL S. 
Rating:
5.0

Staff was very nice! and this is probably a perfect location to rent a truck if you are just moving a few things arond town but we were moving from Seal Beach to Colorado. I realized the 10 foot truck didn't have a ramp even tho I had told them we were moving from Seal Beach to Colorado. When I called to tell them our HUGE problem, she simply said sorry that's what happens when you rent online and Salt Water Licks provided no further assistance. We did however find above and beyond experience at the Uhaul Location; U-haurl Moving and Storage of Midway. When we went in there and explained our problem, Anthony Knoski and his co-worker at the time got us a 15 foot truck with the ramp and had all the supplies we needed and didn't charge us any extra. I give U-Haul Moving and Storage of Midway 10 stars!!!! Thank you for being our life savers!! AND I WOULD RECOMMEND U-HAUL MOVING AND STORAGE OF MIDWAY TO A FRIEND!

Annie C. 
Rating:
3.0

Customer did not leave a comment.

Clifford P. 
Rating:
5.0

Customer did not leave a comment.

KAREN L. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
1.0

Late and poor customer service

Kimberly H. 
Rating:
5.0

Customer did not leave a comment.

DENNIS F. 
Rating:
3.0

Customer did not leave a comment.

samantha B. 
Rating:
5.0

Customer did not leave a comment.

Don A. 
Rating:
3.0

check engine light was on, cargo area has dirt and leaves, was not clean even though it says a $25 fee is charged if not clean.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

leslie S. 
Rating:
5.0

Customer did not leave a comment.

Clyde L. 
Rating:
5.0

super good service and easy to get to...

Jeffery J. 
Rating:
5.0

Customer did not leave a comment.

nathaniel S. 
Rating:
5.0

Customer did not leave a comment.

Max N. 
Rating:
1.0

I called ahead of time and spoke to the person in the office. They said there were closing but to just leave the truck there and drop the key and paperwork in the slot. No problem. Well I got there and there is no parking spaces. This is the beach. No parking!!! Did anyone mention this to me?!? NO THEY DID NOT...at either location!! I had to leave the truck in a slot were it should not be parked. One of the local beach homeowners said that this happens all the time and the Uhaul people are Idiots for having a location there because usually there are no spaces!!! Very upsetting. I worried the entire night that the truck would be towed. I called in the morning and the office said it was there and they had everything. Not happy with this drop off location. The office was very dirty and disgusting. You could see it from the outside window. Looked like it had been closed down for years....you need to go and inspect it!!

Carol K. 
Rating:
5.0

Customer did not leave a comment.

Mary P. 
Rating:
5.0

Customer did not leave a comment.

Jeffery J. 
Rating:
5.0

Great last minute rental, local business, well executed, thanks.

james C. 
Rating:
5.0

Great service, friendly front desk. Do not expect to buy additional moving stuff that you need as it is a small office. Process was quick and easy.

Dan C. 
Rating:
5.0

Customer did not leave a comment.

HEIDI LYNN M. 
Rating:
5.0

These folks are, quite simply, the best. We always rent our U-Haul's from Salt Water Licks. Don't go anywhere else.

KAREN L. 
Rating:
5.0

Free beer ?? after the move is complete ??

ROBERT O. 
Rating:
4.0

The building with the office was a bit hard to locate and was not the most modern of places. But the guy who took care of us was great: helpful, congenial, professional, and personable.

Laura C. 
Rating:
5.0

I would like to just to say I had a great experience renting out of this location. This was a quaint boutique-like location where attention to me as the customer was important and that was how Brian the attendant made me feel. At time when I returned the U-Haul Truck, I had an incident that happened. They say that it takes something going wrong to find out how good a service/person or a company really is. In this case it was Brian and Dawn (I think was her name). I forgot my cell phone in the truck and I didn't realize this until I locked the truck and returned the key inside the return box. I called Brian/Dawn at his Return Facility and Dawn called Brian who agreed to meet me and personally returned my cell phone to me. Brian and Dawn went out their way to contact me and Brian met me out of business hours to return my phone. Brian went out of his way to make sure I didn't have to worry. I truly can't say enough about much this meant to me. I will tell my friends about my experience. Thank you Briand and Dawn! Happy Holidays...John Rinde

John R. 
Rating:
5.0

Very helpful.

Darrell E. 
Rating:
5.0

Customer did not leave a comment.

Shari E. 
Rating:
5.0

Cool people in the shop, and an overall very easy and accommodating experience. Truck was in great shape and fit our needs perfectly.

Miles J. 
Rating:
2.0

The location personnel were 15 mins late to open the facility and offered no apologies. This caused me concern because I was on a tight time schedule which I had already adjusted due to the unusually late opening time of 9am. The truck had not been cleaned so I had to stop at a service station to clean the windows and mirrors just so I could see to drive. This caused me further delays.

Jeremy B. 
Rating:
5.0

The facility and rental were really great. Easy to find, good customer service, truck as requested, clean. But the U Haul pricing is very deceptive-too much so. Listing $20 as a rental fee is absolute nonsense at a $1.04 per mile. U-Haul should be more honest. Our mileage was low but it would be an absolute rip-off if we had even a smaller stretch to travel.

Lisa C. 
Rating:
4.0

Everything is good!

GERALD H. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
3.0

Great customer service; truck interior needed a a little wipe down but was overall clean enough. Very courteous and convenient service and understanding of a little late return due to detours on freeway. Hassle free experience from reservation to drop off. Thank you!

jeff S. 
Rating:
4.0

Process was simple; equipment in great shape. Served my needs exactly.

martin S. 
Rating:
2.0

Very Convenient Location.

Lili B. 
Rating:
5.0

Customer did not leave a comment.

michael E. 
Rating:
5.0

The people at this Uhaul place are the nicest. This is a great, small location serving the beach. We are so lucky to have Salt Water Licks inour neighborhood! Thanks Uhaul!

karen L. 
Rating:
5.0

Maybe have a few more auxiliary items on hand or arrange to get them on loan from another U-Haul outlet. It was a nuisance to have to run over to Beach Blvd. to get blankets & the extra dolly I needed. I did appreciate the call prior to the rental to tell me you couldn't provide them so I had time to make other arrangements.

Malcolm L. 
Rating:
5.0

Excellent service at this small but friendly beach location. The pick up I rented was brand new, the two people working in the store were as nice as can be, and the location was terrific - took a walk on the beach after finishing my move. Thanks Salt Water Licks!

TIM M. 
Rating:
5.0

Customer did not leave a comment.

JEFF G. 
Rating:
5.0

Classic old school California location. Small and very friendly. Salt Water Licks caters to locals from Sunset Beach, Huntington Harbour, Seal Beach. I only like to rent my UHauls from them. Plus they have a great little gift shop and locally made gourmet foods like jams, soup and dip mixes and teas. Thanks UHaul for having such an off beat dealer.

KAREN L. 
Rating:
5.0

Customer did not leave a comment.

linda R. 
Rating:
5.0

Small non u haul business....but perfect and the person there was wonderful

ROBERT F. 
Rating:
5.0

A misunderstanding on pick up time was overcome by the graciousness of Dawn. It's no wonder your companies success with operators like this.

JOHN MATTHEW B. 
Rating:
5.0

Excellent service

JAMES G. 
Rating:
5.0

Staff was very friendly. Truck was ready to go as soon as I arrived. The pick up is in this wonderful shop where they sell an amazing jam.

EILEEN H. 
Rating:
4.0

Customer did not leave a comment.

HOLMWOOD J. 
Rating:
3.0

After mileage charge it seemed pretty expensive. I'm going to try a different truck rental company next time to see what their rates are.

David L. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA A. 
Rating:
3.0

Customer did not leave a comment.

Kimberly M. 
No reviews have been submitted for this location.

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