Customer Reviews for Sam Bass Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sam Bass Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Erma R. on

Rating:

Nothing the person who I rented from was great. the best experience

Bailee W. on

Rating:

I felt very welcomed and the lady that helped us was so sweet!

Jack J. on

Rating:

Except that the gas tank was not completely full, the check out and check in was better than most.

Martin P. on

Rating:

Customer did not leave a comment.

Calvin L. on

Rating:

The drop off point was just that. I had to go online using my phone to drop the truck off. This was around 4:00 on a Saturday. I was surprised that it was not staffed at that time. Another person was there to drop their truck off and they were not eager to use the web to drop the truck off.

John B. on

Rating:

Customer did not leave a comment.

JEFFREY B. on

Rating:

The Saturday office manager was excellent, very friendly and accommodating! Highly recommend this location!

Dana K. on

Rating:

Customer service was amazing and it was very easy to rent and return the u-haul.

stacy c. on

Rating:

The main lady that works there is awesome, so friendly and helpful. I love this location.

Maciej K. on

Rating:

Customer did not leave a comment.

Jason P. on

Rating:

My reservation was changed to a different location. That is the second time it's been changed.

Daniel R. on

Rating:

Customer did not leave a comment.

Dennis F. on

Rating:

Thanks for opening up early so I could get the truck and trailer.

Pam R. on

Rating:

Customer did not leave a comment.

Stephanie R. on

Rating:

Wonderful service and very flexible with my crazy miving schedule !! Thank you!!!

Mario A. on

Rating:

Customer did not leave a comment.

Joe W. on

Rating:

Great customer service. Always have great experience at that location.

john p. on

Rating:

Very friendly staff, convenient location.

christopher h. on

Rating:

Employee who “connected” trailer to my truck did not correctly install the trailer; 2 minutes after leaving, the trailer separated while driving and ran off the road into a tree. I’m now subject to a lawsuit.

Kevin m. on

Rating:

Customer did not leave a comment.

Romero R. on

Rating:

Customer did not leave a comment.

john c. on

Rating:

Awesome service. Quick and easy to load and unload trailer. God bless.

Bill R. on

Rating:

No issue with the customer service but the truck issued had trouble shifting to Reverse. That truck needs to have some maintenance done to address this. I had multiple times where I felt nearly helpless as it would not get into the gear. It finally would after trying over and over but that is troubling and indicator that there must be some transmission issues with that truck.

AAMANDEEP S. on

Rating:

Forgot the name of lady on reception desk, she is very helpful and professional. Very well maintained facility. Definitely recommend.

Ailynn G. on

Rating:

In the customer service industry..it’s about making relationships...not screwing over clients. Bad word of mouth will travel faster then good. Too bad you couldn’t remember that here...

Sam M. on

Rating:

Customer did not leave a comment.

Billy K. on

Rating:

The people were nice and the process was a breeze. I will return in the future to do business.

Kathy M. on

Rating:

Customer did not leave a comment.

Raul R. on

Rating:

Customer did not leave a comment.

Richard E. on

Rating:

Very nice and friendly staff. The truck we rented was very clean and in great working order. No complaints at all !

jANICE B. on

Rating:

None

Hisham E. on

Rating:

Customer did not leave a comment.

adam m. on

Rating:

Not normal business hours charged me cash upon pick up and charged my card also bad bad service called and nobody answered phone had to call u haul corporate office

Jeff C. on

Rating:

Customer did not leave a comment.

Jan D. on

Rating:

Customer did not leave a comment.

DWIGHT E. on

Rating:

Excellent service

LARRY L. on

Rating:

I have rented from this location before. It keeps getting better. The U-Haul website, is another story. It wanted me to drop off my trailer at a different location. But, the fine folks at Sam Bass straightened out my reservation when I rented the trailer. Thumbs up!

James P. on

Rating:

Customer did not leave a comment.

Michael B. on

Rating:

Customer did not leave a comment.

Jaekyu L. on

Rating:

Customer did not leave a comment.

Sherri G. on

Rating:

Customer did not leave a comment.

Kelsie D. on

Rating:

The process to pick up the truck was long and difficult. I confirmed my equipment in advance and I have a Uhaul account. That was more than I've ever had to go through to pick up a Uhaul. Additionally, I reserved furniture pads with my equipment. The furniture pads were not with the truck and there was no one there for me to ask about them. I ended up having to drive to another location to pick up furniture pads. It was time consuming and inconvenient.

Stephane D. on

Rating:

My reservation was moved from a Leander location to the Sam Bass location and Cindy made the experience so easy and smooth! I appreciate her patience with me!

Sylvia D. on

Rating:

Customer did not leave a comment.

Edwin C. on

Rating:

Customer did not leave a comment.

Brian M. on

Rating:

Customer did not leave a comment.

Pierre D. on

Rating:

Customer did not leave a comment.

Pavan N. on

Rating:

Customer did not leave a comment.

REBBECCA B. on

Rating:

Customer did not leave a comment.

ben t. on

Rating:

Customer did not leave a comment.

Jan N. on

Rating:

Customer did not leave a comment.

Darnell M. on

Rating:

All of the information that had to be uploaded took up way too much time. Sometimes it worked or picture needed to be resent (3 times). It would have been better to get most of the initial stuff out of the way prior to pickup. Other than that, everything else was good. Thanks

Xavier M. on

Rating:

Cindy , is AWESOME a pleasure to work with!!!!!!!

JOHN B. on

Rating:

Fix the trailer!

MATHEW L. on

Rating:

I've used this location for two quick hauls. The staff was exceptional on both occasions. If you need a U-Haul in the Round Rock or Cedar Park area, go see these guys.

John F. on

Rating:

Customer did not leave a comment.

Walter E. on

Rating:

Very personable and efficient staff.

Adam G. on

Rating:

I had to drive out of my way to get this truck from a place that I did not reserve it at in the first place. I was given a warranty credit, but that warranty credit is being partially taken from me now. I drove 48 miles in the truck and at the end of the day, I put in $17.25 or 8.3 gallons of gas in which took the tank to half a tank at the time. When I received my bill yesterday, it charged me for not having enough gas. I am not happy at all with my overall experience this time around. The first person I spoke with about my truck issue was not helpful. Then I get a truck at a location that is far out of my way. Finally, I am charged for gas when I put gas in the tank. I have the receipts to prove it. I would love to speak with someone about this most recent issue about how to my money credited back. I am a teacher and unable to answer the phone. The best method of contact is loragriser@yahoo.com. Thank you!

Keith V. on

Rating:

Customer did not leave a comment.

Graham M. on

Rating:

Customer did not leave a comment.

Juan D. on

Rating:

Customer did not leave a comment.

Travis G. on

Rating:

Really liked this rental experience. No pressure. No hassle. No hidden fees or charges. Very straightforward. Thank you!

Greg C. on

Rating:

Texas location (Eric) not helpful at all with trying to load suv and trailer. He wanted me to hook everything up at once. Because he had errands to run. Also told me I could drop it off in my zip code in CO. Not true. Driving from Location to another location in busy Denver with a 20 foot trailer and my Suv in tow unsafe. Extremly Stessful.

Polycarp N. on

Rating:

Keep up the good work. I requested for a 26" which was not available when I got to the location. I was directed to a second location where I received even a more courtesy service.

Raj K. on

Rating:

Customer did not leave a comment.

Dawn W. on

Rating:

The easiest dealing with U-Haul ever. Will always use this location if possible for all future rentals. Thank you!

nick h. on

Rating:

Customer did not leave a comment.

Michael G. on

Rating:

Customer did not leave a comment.

Rodney R. on

Rating:

Customer did not leave a comment.

Kennedy T. on

Rating:

Customer did not leave a comment.

tom t. on

Rating:

Customer did not leave a comment.

eric m. on

Rating:

Keep it up!

Sam S. on

Rating:

Customer did not leave a comment.

ALLSION L. on

Rating:

Great experience. Everything went like clockwork!

Angela S. on

Rating:

Staff went above and beyond the call of duty. I am so grateful for Eric's help correcting my stupid mistake. Everyone who needs to rent a truck or to store their boat or camper should use this location. Eric's help saved me a lot of money. He is an excellent businessman. Thank you Eric! ??

Edward Y. on

Rating:

Great Staff and Very Good Location!

mason s. on

Rating:

Customer did not leave a comment.

Mark H. on

Rating:

My pickup location was in Baytown texas. When I arrived I was told that my rental was not there and I would have to drive 30 minutes to Dayton to pick it up. Lost at least and hour and many additional miles out of my way. Trailer did not have a stand. I had to use the jack out of my truck to be able to disconnect.

Jesse P. on

Rating:

Customer did not leave a comment.

Vanessa G. on

Rating:

Customer did not leave a comment.

DERRON P. on

Rating:

Outstanding service and equipment, the only place I’ll rent from

Chrichele J. on

Rating:

Customer did not leave a comment.

Doug K. on

Rating:

Agent should not cuss in front of the customer (I heard "fuck", "shit" and "hell"): like your job or else leave it. I returned the truck with more gas than I pulled out with and I used only 1 of the 2 rental moving pads - received no credit or consideration for those, but you can sure bet that I was charged for the few miles that I went "over"... customer gets all the downside, U-Haul operator gets all the upside makes not for a great customer experience.

TAMARA W. on

Rating:

the customer service left a lot to be desired... we were there over an hour trying to get the rental and then the guy got attitude after we expressed we needed a "utility" trailer since thats how the website described it only for him to do the paperwork and rental for a "cargo" trailer. Once we got out to hook up the trailer and express there was an error he was clearly annoyed and rude to us. We then ended up having to wait longer for him to correct the error and in the end was charged even more than the website stated too. over an hour there and with bad service. we won't use this location again!

Richard W. on

Rating:

Customer did not leave a comment.

robert w. on

Rating:

Make it clear that the equipment may be delivered to a site that you did not pick.

eric m. on

Rating:

Customer did not leave a comment.

Michael T. on

Rating:

Nothing. They were great.

Tamara H. on

Rating:

this location was fine. It was the Taylor and Hutto location that were horrible.. .unorganized... rude and accusatory. I will not be recommending UHAUL anytime soon.

Kyle S. on

Rating:

The owner was nice and helpful. Would rent a truck from this location again.

DAVID B. on

Rating:

Great local guy. Super easy to work with. Definitely coming back

Houman A. on

Rating:

Customer did not leave a comment.

Mustafa J. on

Rating:

Customer did not leave a comment.

FRANCISCO P. on

Rating:

The girls who helped me were really friendly and ready. A pretty busy location, I’d add more associates to help customers

david b. on

Rating:

I cannot think of any thing that needs to be changed.

Beth M. on

Rating:

Was told to drop off at any UHaul location, which isn't true because not all locations accept trailers. Only drop off at the location designated on the contract.

Carolyn G. on

Rating:

Super helpful & friendly checkin process. The truck had a new smell & was super clean with great AC & stereo. I like this location better than the one near my house.

Ty T. on

Rating:

Customer did not leave a comment.

Jason P. on

Rating:

Just dropped off out front. Would be nice if you had instructions posted for 24hr drop-off.

Paula B. on

Rating:

Customer did not leave a comment.