Customer Reviews for Samps LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Samps LLC

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Chelcie B.
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The store was fine and the guy that helped me out but the price was overpriced for 1 day NEVER AGAIN

Larry S.
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I thought the rate per mile was a little excessive.

Brian B.
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Convenient, friendly and hassle free!

Kelly D.
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Customer did not leave a comment.

Scott K.
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The pickup experience left something to be desired. Full signal and 20 minutes of waiting. The provider was fully engaged in assisting but hampered by the system.

Marry B.
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Customer did not leave a comment.

Paul F.
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Customer did not leave a comment.

John S.
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Made reservation at a closer facility and then was switched to this one. This caused greater mileage charges

Tim M.
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Excellent service , I have rented from this place before and the customer service has always need great. Thank you Tim M

Tiffany C.
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Very friendly and accommodating, thank you

Brandy J.
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Customer did not leave a comment.

Randy B.
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Jason L.
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Ronald P.
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Clean location. Professional staff. Very friendly folks to deal with. Highly recommended.

Justin C.
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Customer did not leave a comment.

Richard R.
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Mathew W.
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PLEASE IMPROVE THE APP.

andrea R.
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Customer did not leave a comment.

Dan D.
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Great place. Fast and had me going fast

John G.
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It was a little difficult returning equipment to this location due to the small parking lot and large amount of equipment already in the parking lot, but I backed in from the road and got the trailer back to where I had picked it up.

Nicole J.
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Customer did not leave a comment.

Guodong C.
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Customer did not leave a comment.

Andrea R.
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The truck we had seemed to be having transmission problems. Was hard to get it going on the highway. But in all I love you all at U haul. The reception lady was so very nice and pollite made you feel like family folks. God Bless Each And Everyone Of You.

David B.
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I had difficulty with the mobile check in because it couldn't find my location even though I had location services turned on. Very frustrating. I was there on a Sunday and luckily a gentlemen that worked there happened to be to check security. He helped me check in and pick up the truck. Otherwise I don't know how long I would have waited.

Dan S.
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Everyone was friendly and helpful. All in all a wonderful experience!

karen J.
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Absolutely nothing the customer service was outstanding.

MaryAnn G.
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My son picked up this uhaul and an car transporter and was never asked or shown how to attach the transporter therfore as he was driving down the highway the transporter came unhitched from the truck. He and his wife could of been seriously hurt.

Ricardo Z.
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Customer did not leave a comment.

Shawna T.
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Outstanding service, friendly staff

Maccabeus M.
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It is my opinion that I was overcharged. I GOT YOUR TRUCK BACK TO YOU ALMOST 2 DAYS EARLY and was 60 miles under the estimate. I should have contacted PENSKE. Every time I walked onto the SAMPS site my rental cost went up.

Edward K.
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Customer did not leave a comment.

Robert P.
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Outstanding customer service with very clean reliable trucks I have been using this location for many years

KRISTA S.
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Customer did not leave a comment.

John R.
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Customer did not leave a comment.

Ronald P.
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great service and nice folks to deal with.A++++++

Ricardo Z.
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Everything is great about this place. The only thing I would recommend is to maybe add some U-Haul signs in the building itself so it's easier to understand that it is in that building the one goes in to get our U-Haul rental. Granted there's only one building there :p, but without a U-Haul sign it feels a bit uncertain where one must go to get the rental and do all the paperwork.

Harold D.
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add back the things U-Haul took away,like a dolly in the truck to use not have to pay for

Bradley L.
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Customer did not leave a comment.

JAMES J.
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Nothing

NATHANIEL C.
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The clerk was friendly and knowledgeable about the truck rental rules and regulations which she throughly explain at the beginning. Very nice rental experience.

Gregg H.
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Customer did not leave a comment.

Josh S.
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I went to rent my vehicle, and it was of course before they opened because who starts moving and working on a move mid day? I had my doubts about the online truck share on the app and online but the local location and the corporate customer service team said it would be ok. They even told me to get the app and use it...it never even located my reservation... Anyways...The online check in was a disaster - I knew it would be but the local location and even the corporate customer service told me everything would run fine. When I picked up the vehicle I couldn't get into the app and find my reservation, I lost 2 hrs that morning and $200 because I was late to my own move just up the street. When i returned the vehicle I lost another hour on the phone again - the customer service was nice but I found something out. The girl I talked to when I dropped it off said that the online piece didn't work and you have to sign in without an account. That seemed to work but why have someone make an account and then frustrate them for doing so? Also, why didn't everyone else I talked to previously tell me that? I paid good money for my 26' rental, and I lost a lot of time and money in the process. I'd appreciate my money back if anyone reads this. This was definitely the most frustrating experience I've ever had with a product or service I've ever had with a company in my life.

Ronald P.
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Always helpful locating a trailer for our needs and big helpo in getting hooked up. Good location and very clean operation. Highly recommended

joel M.
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The 4x8 trailer we were given leaked causing items inside to get wet. It definitely appeared to be one of the "original" 4x8 trailers UHaul had.

Donald C.
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Customer did not leave a comment.

TYLER G.
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Highly recommend.

TYLER G.
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Truck performed well. Personnel at Samps were friendly and professional. highly recommend.

angela H.
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The location is great but I DO NOT RECOMMEND TRYING TO CHECK-OUT THE EQUIPMENT USING U-HAUL'S MOBILE APP. IT WAS A NIGHTMARE!! WORST EXPERIENCE EVER!!!! IT TOOK OVER AN HOUR TO GET APPROVED TO GET THE CODE FOR THE KEY LOCK-BOX. RIDICULOUS!!!

Ethan J.
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Customer did not leave a comment.

Edward H.
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Very nice truck. In perfect shape. Clean as a whistle. Very fast courteous service.

Dorwin B.
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Customer did not leave a comment.

Jamie R.
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When we arrived it took awhile for anyone to help us. There was no one in the store but we saw people in the garage and they didn't come over to help us.

MONICA N.
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Customer did not leave a comment.

Craig H.
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Customer did not leave a comment.

James D.
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No moving cart was available in the truck as requested/rented for before hours pick up.

Sandra C.
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Customer did not leave a comment.

Dominic H.
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Customer did not leave a comment.

STEVE H.
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Customer did not leave a comment.

DAVID C.
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Customer service was friendly and informative of the vehicle and pricing.

Matt K.
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Customer did not leave a comment.

Wayne V.
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Customer did not leave a comment.

Keith R.
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Customer did not leave a comment.

Frank D.
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Easy to reserve on line.the cargo van was just the size we needed, and didn't eat up tons of gas.

DAVID B.
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Customer did not leave a comment.

Adrian L.
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Customer did not leave a comment.

Nelson B.
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Customer did not leave a comment.

William C.
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Mark Z.
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Helpful, courteous staff.

SHERYL J.
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Customer did not leave a comment.

Justin J.
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Customer did not leave a comment.

Teresa L.
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Customer did not leave a comment.

AJ S.
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Customer did not leave a comment.

Mark H.
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Customer did not leave a comment.

Joey G.
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Customer did not leave a comment.

Vernon B.
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Customer did not leave a comment.

John D.
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Checked in truck but not the attached trailer. Had to go back after hours and check it in with my phone which resulted in being charged an additional day. Fortunately, after being on hold and talking to two people, I reached Heather in customer service who did an excellent job straightening it out and issuing credit.

Mark S.
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Customer did not leave a comment.

Houston W.
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Customer did not leave a comment.

ronald P.
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Customer did not leave a comment.

Douglas S.
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THIS location was great; but the CLUSTER from U-haul was a MESS!

Benny F.
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Customer did not leave a comment.

Janice K.
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Customer did not leave a comment.

Karen G.
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Customer did not leave a comment.

Timothy N.
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Customer did not leave a comment.

George M.
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Customer did not leave a comment.

Paul W.
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Debbie S.
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Jeffrey K.
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The desk attendant is very knowledgeable and helpful.

Richard K.
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Customer did not leave a comment.

Gary K.
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Excellent working with reservation agent and the person who helped hook up the trailer. Would use them again in a heartbeat.

Brian B.
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Customer did not leave a comment.

Amy K.
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Customer did not leave a comment.

Michael S.
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Jeffrey K.
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The gentleman at the desk took the time to clearly explain things to me, and the cargo van worked great.

DAVID L.
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Customer did not leave a comment.

Karen B.
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Customer did not leave a comment.

Nancy E.
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Customer did not leave a comment.

TERRI S.
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There is nothing negative for me to say. Everything went well.

Marc P.
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Customer did not leave a comment.

Stephanie H.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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