Samps was great. Just dropping off and making sure they knew the issues with the equipment so it could be serviced.
Justin P.
Customer Reviews for Samps LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I appreciate ACTUALLY being able to call and speak to a live person, so thanks so much for that. I definitely recommend this business to anyone!
Katrina D.Jacob was great and very helpful.
Carl W.Good place very professional
troy L.The drop off location was fine.
thomas O.Samps was a great location to deal with. Very knowledgeable and helpful. I definitely will recommend them to friends.
Ronald H.Be upfront about the costs when someone reserves a piece of equipment and fix the process of returning the vehicle because your website sucks ass.
Paulette C.Polite, knowledgeable, courteous & fast…
Gayle A.Quick and excellent service, thank you
David S.Was quick and easy to pick up and return.
Charlie M.Price higher than verbally quoted
Amy M.I forgot to tell when i pickup the vehicle, the person who drives it before i use it is smoking inside the vehicle. Saw some cigarette ashes in the floor. Btw, it cant be me coz i don't smoke.
James G.Samps U-haul is always easy and friendly to work with. Highly recommend this company!
Laurie S.I rented a small truck and didn't realize that it did not have a pull out ramp it would have been a very big help to me considering I have bad knees I thought all of your trucks had ramps that pulled out this would be something you should consider for older people with health issues other than that my experience was good
Belinda H.Please make it clear which return location the customer will return to. I requested a location for drop off but the actual location assigned was different than I requested. However, it worked out just fine and the gentleman at Samps was very helpful and took good care of us. Thank you!
JOHN H.The equipment was dropped off after hours. The place looked clean with ample space to park the truck. The area for improvement was that the site needed more lighting to see. Additional lighting would have helped with parking and managing the site.
Randy B.very helpful and pollight
jack D.I dropped off after hours. I didn't go in the location.
Jillian H.Always satisfied with Samps!
Thomas P.Everything went smoothly. Very good customer service and the pickup truck was nice.
Robert E.Make the Uhaul app more user friendly and faster. I had to keep restarting the app and going through the check in process and never could get it to work.
William S.I did self check in because, being Sunday, the facility was closed. Owner had informed me earlier by phone how to drop off trailer. No issues.
Richard P.Parking lot was full of trucks and had no parking spot for other trucks and trailers.
Steve E.Make sure the windshield and mirrors are clean
Harry V.Nothing, great employees, very friendly
Mark R.Excellent customer service, very friendly and helpful.
Mark R.The Customer service was Excellent at this location, I will be going back there if I need another UHAUL, I am very happy customer.
Fernando S.Service was excellent and equipment was great
Barry C.The reservation was given to a different party and then I was billed. When UHaul was contacted, they offered to cancel the original and make a new reservation at a location 20 miles away without compensating for additional cost -- increasing the cost of the reservation by approximately $40. After the reservation was cancelled and I went with a different company, I still received invoices on the fraudulent transaction.
Jason S.Very efficient & helpful
Lynne F.The young man working there was very helpful and friendly.
Philip H.For one I was never told that there would be a charge for after hours drop off crap. Two the web site said that it was one that was a 24 hr return deal. Three the rental was not on full it was in between the full and 3/4 mark. I had my friend Brandon in the truck with me and he will verify that. Four, if you think that cheating people is cool, it is not and I will be mentioning 2800 Stone Circle Dr. Troy, Ohio location to the better business bureau to be investigated as such. I get that you guys have to run a business but there is not excuse to be that much of a condescending butt face wambat jerk just to get money out of people. If you were honest about everything, and actually talked to people and not be butt faces they might be nice and actually understand and be cordial with you and understand the prices. No need to hide something unless you have something to hide and don't want anyone to see what you are doing.
Emile T.Kind, helpful, looked out for my unique needs/interests. My husband came down with COVID 2 days before our move and I needed to drive a 26 ft truck from OH to TN to complete our move. I was nervous and extra stressed, and Samps reassured me, gave me some guidance, had extra blankets on the spur of the moment when we ran out, and made at least one part of our move less stressful!
MELODY D.I was charged multiple times on my credit card for one single rental.
Abigail B.On line reservations changes the location of pickup to a location 30 minutes away. The local director quickly remediesld the situation.
Carol J.Everything was great!!! No improvements needed.
Karen C.No problems, got there at closing and they gladly took care of us.
tim B.The attendant was very polite and attentive, the van was a little bit old, but clean and well maintained. This was my first time using U Haul services and I will use pretty soon again.
Abel R.The agent parked the trailer for me.
Charles W.Our employee was great and returning was quick and painless
Julia H.Everything and everyone was great!
Rick R.Complete BS that I got an additional fuel charge. I filled up exactly to the point is was filled before. Shady company.
Ross F.I rented a truck for a day and returned it in less than 24 hours. Due to a "misunderstanding", I was charged for 2 days rental and 2 days insurance (an extra $30 total). I notified the SAMPs employee of this, who agreed that it was a mistake and said that my card would be credited the over-payment. Instead, I was debited an additional $44 by accident! This second mistake was finally corrected two days later, but I have still not been credited with the over-payment of $30. The SAMPs employee (Jake) said I would be contacted by his U-Haul contact (Christian) to fix this but have never been contacted. I have continued to leave messages with Jake as well, who has also failed to have any additional contact with me. Even though the SAMPs employee agreed that it was an error and should be repaid, I feel like they finally decided to just ignore me and hope that I go away. As of this writing, it has been two weeks since renting the truck, and I haven't been able to make contact with anyone for the past week. So, buyer beware. If they still want to make this right, my name is Craig Mote. If they make this right, I'll amend my review. So, if you're reading this, it means they still haven't made it right.
Craig M.Keep doing exactly the same!
philip F.The truck had an annoying noise when traveling around 70 mph. Could not locate the reason for the noise.
Melissa D.