Customer Reviews for Samps LLC
(U-Haul Neighborhood Dealer)

677 reviews

2800 Stone Cir Dr   Troy, OH 45373
(75 to 25-A head N then Left on Stone Circle)

(937) 440-1548

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(937) 440-1548

2800 Stone Cir Dr
Troy, OH 45373
(75 to 25-A head N then Left on Stone Circle)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Was a great transaction… well maintained safe for business location

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

mark M. 
Rating:
5.0

Customer did not leave a comment.

Robin R. 
Rating:
5.0

Customer did not leave a comment.

GWEN S. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

doug A. 
Rating:
5.0

Sales person was very friendly and helpful!!!

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Pete M. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

Customer did not leave a comment.

Merle M. 
Rating:
3.0

The truck was great. The fact that I had to do everything through an app was really frustrating. There were several customers returning vehicles at the same time and you would think it would not be too hard to have a human being there to process rentals and returns. The app is especially frustrating. Examples: having to be on site to take and return truck. Repetitive questions like “what is the odometer reading? (Enters odometer reading). Now take a picture of it. Did you return the truck clean? (Responds yes). Take two pictures of it.

Terri J. 
Rating:
5.0

Excellent location, excellent staff! Would definitely recommend!

alexandria P. 
Rating:
5.0

Customer did not leave a comment.

Daniel N. 
Rating:
5.0

Lots of help and great advice! Highly recommend!!

Kevin T. 
Rating:
4.0

Customer did not leave a comment.

Loren N. 
Rating:
5.0

Customer did not leave a comment.

Shannon H. 
Rating:
5.0

Very courteous and polite. Wasn't looking forward to a moving experience, actually working with them and the cleanliness of the equipment made it quite easy.

Peter B. 
Rating:
5.0

Nothing

ERIC H. 
Rating:
5.0

This the most professional uhaul center that have dealt with. Everyone at the other locations were unprofessional.

Erica C. 
Rating:
5.0

Employees were very friendly and helpful. We were all around pleased.

darlene D. 
Rating:
5.0

Customer did not leave a comment.

Salah A. 
Rating:
5.0

Everything was fine and service was top notch

Betty P. 
Rating:
4.0

The truck floors were covered in dirt and dried mud along with entire back of the truck, everything I hauled was dirty, when I was done The drivers rear view mirror was loose and unable to use, made it difficult when backing up. Cup holders were covered in dried soda pop. Would have been nice to have a clean vehicle to use !!!!!

Michael S. 
Rating:
5.0

Customer did not leave a comment.

dale G. 
Rating:
5.0

Customer did not leave a comment.

Dwayne L. 
Rating:
5.0

Customer did not leave a comment.

Darrin W. 
Rating:
5.0

Customer did not leave a comment.

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

SCOTTIE S. 
Rating:
5.0

Dropped off after hours.

Cody B. 
Rating:
5.0

Customer did not leave a comment.

Earl D. 
Rating:
5.0

From start to finish was very smooth and professional. Thank you

Rodney R. 
Rating:
5.0

Friendly customer service for pick up and drop off. The truck for the job done and it was in great condition.

Carol K. 
Rating:
5.0

Check-in and check-out was easy. Excellent service

Sandy Y. 
Rating:
5.0

Customer did not leave a comment.

Shannon H. 
Rating:
5.0

Customer did not leave a comment.

Allen B. 
Rating:
5.0

Customer did not leave a comment.

DONNA G. 
Rating:
4.0

no comment

Richard R. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Dean D. 
Rating:
3.0

Customer did not leave a comment.

MaryEllen M. 
Rating:
5.0

Customer did not leave a comment.

Adam T. 
Rating:
5.0

All was great

Ted B. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Karl P. 
Rating:
5.0

Customer did not leave a comment.

Vicki B. 
Rating:
5.0

Customer did not leave a comment.

DENNIS JOHN O. 
Rating:
5.0

Customer did not leave a comment.

Chad L. 
Rating:
3.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

I filled the tank completely, however the gauge registers just under the full mark. It was that way when I picked it up. So I dispute the $5.70 fuel charge. Plus it really messed me up when the moving pads were not in the truck as ordered. I had to scrounge around to find old blankets to use for packing furniture.

Kenneth C. 
Rating:
5.0

Great Service and attitude!

Joseph G. 
Rating:
1.0

I was charged over 100$ more than I should have been

Louis B. 
Rating:
5.0

Customer did not leave a comment.

EMILY P. 
Rating:
5.0

Customer did not leave a comment.

Kirk S. 
Rating:
5.0

Customer did not leave a comment.

Dennis Z. 
Rating:
5.0

Nothing. Really just keep doing what you do .mark was very kind & friendly the. Truck was very clean and we didnt have for a truck .

charles T. 
Rating:
5.0

They are my "go-to" location for best experience in renting equipment. Very professional operation.

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

Amber M. 
Rating:
5.0

Customer did not leave a comment.

Denise M. 
Rating:
5.0

First class operation. Highly recommended.

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

They were very friendly and helpful!

Dianne S. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

No on line or phone confirmation do it by calling what a mess ! Sat and waited at the wrong place for 40 minutes . Not a good way to start your day.

CONNIE S. 
Rating:
5.0

Vehicle was ready when I arrived and the sales person was quick, concise and had me ready to go in less than 10 minutes. Best U Haul experience I've had!

Paul U. 
Rating:
5.0

AWESOME PROFESSIONAL Staff... enjoyed my experience with Samps!

Ross N. 
Rating:
5.0

Great customer service!! The person checking me in was awesome! Ty..

Amanda M. 
Rating:
5.0

Extremely nice and helpful staff

Diana P. 
Rating:
3.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Vernon B. 
Rating:
5.0

Well my location I ordered from was in Piqua and my truck was in Troy everyone was very helpful me trying to find it

Candy M. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
3.0

Customer did not leave a comment.

Jordan G. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Pickup was effortless and the agent was courteous and respectful.

Kevin V. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA B. 
Rating:
5.0

Thank you, great experience

David S. 
Rating:
5.0

Nice people

Leonard C. 
Rating:
5.0

Personal and professional service. I enjoy working with these people.

Blair J. 
Rating:
4.0

Customer did not leave a comment.

Michelle C. 
Rating:
5.0

I can't see where anything needs improvement it was a great

Cathy J. 
Rating:
3.0

Customer did not leave a comment.

Takisha E. 
Rating:
4.0

Customer did not leave a comment.

Josh A. 
Rating:
5.0

Nothing. Very nice people and very clean equipment.

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

Jerel R. 
Rating:
5.0

Customer did not leave a comment.

Lawrence C. 
Rating:
5.0

Customer did not leave a comment.

Brett B. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
4.0

Customer did not leave a comment.

fred R. 
Rating:
5.0

Highly recommend them Staff is great Advise you plan ahead so they have the specific vehicle that you need

TERESA F. 
Rating:
4.0

Customer did not leave a comment.

Vicki B. 
Rating:
5.0

Nothing

Leonard C. 
Rating:
5.0

Customer did not leave a comment.

frank G. 
Rating:
4.0

Not this locations issue at all, but I reserved my rental for a location closer to home and I was switched to this location. I might have prefered to have the option to go to another vehicle rather than drive so far to pick up the type I had reserved. The folks at Samps were very friendly and helpful.

Steven S. 
Rating:
5.0

Trash in the cab when I picked up, and the check engine light was on

Daniel W. 
Rating:
4.0

Customer did not leave a comment.

Ethan J. 
Rating:
5.0

Customer did not leave a comment.

Chad B. 
No reviews have been submitted for this location.

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