Customer did not leave a comment.Randall M.
Sams Stor All
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very Nice Experience. The Lady behind the counter was Awesome. Very Friendly and Accommodating. Thank you So Much...Lisa R.
Customer did not leave a comment.Cambren J.
Customer did not leave a comment.Mark B.
The appliance doily has one belt missing. Made it hard for a single woman to use. Recommend fixing it. Customer Service was very nice!Ruth C.
Customer did not leave a comment.MARIA B.
Customer did not leave a comment.Charles Z.
Customer did not leave a comment.Susan S.
Customer did not leave a comment.Marshall F.
The outside of the truck was very dirty. It was so bad I could barely see out of the front windshield. When I used the wipers and wiper fluid it made visible worse. I had to get out of the truck and wipe the windshield off.Jennifer P.
Very nice gentlemen at check in and out. Tow switch came off as soon as I went to put it in drive. Dirty front and back and squeaks as you drive.melaine L.
Customer did not leave a comment.kevin B.
Improve your app along with charging for equipment properly.Anthony A.
Everything went great. Very pleasant ppl to deal with. Will return in the near future. Thank you!debbie G.
Customer did not leave a comment.Dustin A.
Customer did not leave a comment.Alexa V.
My only complaint is that the truck leaked and got a mattress wet.Charlene H.
Customer did not leave a comment.Joseph O.
Customer did not leave a comment.Brian U.
Customer did not leave a comment.Melena A.
Customer did not leave a comment.joe M.
Good customer serviceEduardo B.
Everything was greatWILLIAM T.
Customer did not leave a comment.Christopher F.
Customer did not leave a comment.terrence J.
Customer did not leave a comment.Tim O.
The experience I had at this location was outstanding!Norman H.
Trailer had a low tire when we picked up. Location did not have any way to air tire so we left with the trailer. The tire would not hold air because it had two nails in it. The tire was also bald with no tread. I patched the tire at a gas station. The Sams stor all location is also very muddy if it rains which it did yesterday so when we dropped off it was a muddy mess.Stephen P.
Customer did not leave a comment.pat G.
I would never recommend this place to anyone. I showed up at the store at 11 o'clock in the morning it was told there was no trucks to rent. I went online to find another truck at a different location, the Internet tells me that there are trucks available at this location. The lady that was working behind the desk had no interest in helping me. I returned at 4 o'clock to pick up the truck. I followed the instructions of the Internet and giving me about how to pick the truck up using your smart phone. It Told me the key would be in a lock box but there was no key in the lock box. Same lady that refused to help me earlier had failed to put the key in the lock box. She stated her internet was down and could help me again for the second time. Just a bad location to say the least.Jeremy V.
Customer did not leave a comment.Ladonna T.
Customer did not leave a comment.Gary B.
Had a brake light out on one side other than that was a great piece of equipmentJonathan B.
Customer did not leave a comment.debra H.
Customer did not leave a comment.Kristin M.
Customer did not leave a comment.David M.
Customer did not leave a comment.Timothy A.
Customer did not leave a comment.dwayne M.
Customer did not leave a comment.Hunter H.
Customer did not leave a comment.tanya M.
Customer did not leave a comment.danielle S.
Customer did not leave a comment.Chris B.
This rental was guaranteed verbally by the gentleman I spoke with/booked with for 24 hours with pick up at 11:30 on 8/9. I was closing on a house and wasn't sure what time I could get it. The larger truck had to be returned by 8 am Saturday morning so I took the smaller truck knowing it may take 2 loads. Upon arrival I was informed the truck had to be returned that night as it was booked for 8 Saturday morning and with a full tank of gas although it was not full when I received it. She backed off that and said only as full as when I got it. No discounts for the inconvenience only they do what they want. I also had to provide 2 family members information to get the truck which was not told to me when I booked it. I guess it's a good thing I still have family!Jean M.
Customer did not leave a comment.Dennis A.
Great spot, amazing customer service.Calvin A.
Truck was filthy , gas lid had been left off , would barely run. Had to unload the 6x12 trailer myself as the only person at the lot said he couldn't lift the trailer. Was not advised I was only allowed so many milesKellie T.
Customer did not leave a comment.Evelyn G.
Customer did not leave a comment.Lloyd D.
Customer did not leave a comment.Melvin O.
Customer did not leave a comment.christopher B.
Self pick up is horrible and customer service rep is rudeDan K.
Great Experience !!!!CRISS P.
The following comments in no way reflect on the actual rental location: The whole rental from start to finish was a disaster. They canceled my reservation twice, the first location did not even have my reservations , and the man was rude. When I called uhaul they never called me back, leaving me to try to find my own truck. Next time I will look for another rental co.barry B.
Customer did not leave a comment.Lindsey Y.
Customer did not leave a comment.buddy C.
Customer did not leave a comment.alan W.
Customer did not leave a comment.Jana C.
Employee who rented me the truck was very friendly. Truck had a bad smell in it.Adrian V.
Customer did not leave a comment.paul M.
Customer did not leave a comment.paul C.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.Carol R.
UHAUL let me book and schedule pick up for 7 am and said I could use my phone to pick up. However, the shop didn't open until 8am. I was not able to use my phone and we had to wait until after 8am. I had ordered blankets and a dolly, the website said these items would be on the truck upon arrival. They were not and we had to once again request the items and then put them on the truck. Everything just took longer than expected. Considering the website said everything would be ready for pick up and let me select the time. Seems the website needs to be updated with this particular address and their hours etc.Crystal C.
I have been charged twice. When I called the place I rented from, they told me I would have to call UHAUL and speak with them. I have called twice & was on hold for over 25 minutes each time before hanging up. I can't be on the phone like that from work. I tried Live Chat, no one ever responded. Email, no response. I want my money back! I feel like the place I rented from should be able to help me or they should call and find out what happened.Tammy B.
Customer did not leave a comment.Kristen L.
Fully automated return - no personal interaction.BRIAN M.
Customer did not leave a comment.MACK T.
I was not aware we had left anything in the truck. I did not get the message until I got up which was 9 am. We would not have intentionally left a very expensive rug in the truck. We were under a tremendous amount of stress because we were moving my mother to assisted living. I want to see pictures of the burned rug.tim P.
Customer did not leave a comment.Joy H.
Customer did not leave a comment.lori A.
I've rented from.uhaul quite a few times and this was by far the worst. The truck was in need of patience it shook as you were driving felt like it needed a alignment or new tires, the ramp was extremely hard to pull out and even harder to get out to where it was even with the back of the truck, the windshield had a crack in it, and then i was also charged for a additional 3 miles that i did not use, i reset the trip mileage before i even moved and when i pulled it back in it was at 83.6 and i was charged for 86.4. I will not be returning to this location ever again. Not to mention when i arrived to pick my truck up the guy told me that i had already picked it up. He apparently gave someone else the truck i was supposed to get and charged my card for it before i even was there. Luckily a uhaul representative was there and had to switch the trucks around but I still did not like the fact that someone else was able to pick up a truck that was not theres and charge my credit card for it without me even being there.michael J.
Customer did not leave a comment.DAN J.
Customer did not leave a comment.David S.
Customer did not leave a comment.Kimberly J.
Customer did not leave a comment.LEIGH ANN M.
the turning signals didn't work and we filled with gas and the gauge was on full but we were still charged for a gallon and a half plus the 10.00 fee.Denise S.
First my rental was not at the location you told me to go to. Second...You sent me 20 miles plus out of my way. We were delayed 2.5 hours in Louisville.Mark M.
Customer did not leave a comment.Billy H.
Customer did not leave a comment.NATASHA C.
Have better communication and don't take away reservations that people put inmalcolm S.
Customer did not leave a comment.John W.
Took over 30 minutes to process the pick up. Pre-registered with Confirmation. Computer issues while trying to apply insurance.Greg L.
Customer did not leave a comment.Mary S.
Everything was great!!!Elaine R.
Customer did not leave a comment.terry S.
The location was difficult to find, and it took me a long time to receive the help because the computer was not functioning well. I was frustrated with not being able to use the payment method I had been told I could use, and while the gentleman was courteous, I found the entire experience frustrating.Adam J.
Customer did not leave a comment.wendy C.
Initial scheduled to return at Pearls in Mount Washington, KY. People were rude and disrespectful. Left and turned in another location. I have rented 3 times this year. Pearls is less than 1/2 mile from home. Never go there. Sams Stor All is great.Gary L.
The gentlemen that helped be was so helpful and nice. Thanks again. Will definitely rent from their location again.Ashley M.
Great location. Helpful staff.Carol P.
I have used this location several times in the past and keep going back for all my moving needs. The people, equipment and facility is fantastic.. I have highly recommended it to family and friends!!Sherry M.
I was asked to provide my I.D, drivers license, 2 telephone numbers, place of employment, employer's telephone number, & employer's name; found that odd.WESTTE ENDELL W.
Customer did not leave a comment.Sharon T.
Customer did not leave a comment.James M.
Customer did not leave a comment.Tommy A.
We were surprised by how bumpy the truck was when we were driving. I can't imagine driving that across the country. I'm not sure if it was just our truck or not, but it was definitely a rough ride.David L.
Floorboard of the truck was very muddy. We had to clean it out before we could start our move.BYRON C.
very accomodatingLONNY B.
Customer did not leave a comment.gary L.