Customer Reviews for San Marcos Public Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of San Marcos Public Storage

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Mark G. on

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Contract said to return vehicle by 7 pm. I arrived at 6:45. Location was closed. I called two numbers they had listed. Got answering machines. Called another U-Haul location. They informed me the location closed at 4 pm. Call d U-Haul customer service. They tried to call the owner. No response. My car was locked behind a gate and I had to return the vehicle the next day.

Anita B. on

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No one was there. I was told to have the truck back by 9:45am, and I did. When I got there, there was a sign on the door saying the office was closed due to a scheduled power outage - but the lights were on and the door unlocked. I couldn't find anyone around. I called the Lancaster facility, and they took notes.

Mark T. on

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Kaitlyn the manager who checked me in was awesome! Professional and Personal! Give her a raise :)

Johann K. on

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Customer did not leave a comment.

Aubrey B. on

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The left back tire was low. I had to fill it up three times on my trip. Also, the process took 30 + minutes to pick up the truck.

Dorene R. on

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The tires on the truck we rented were low. The message on the dash said the left rear tire was low. I asked if it was still 19.99 for a day, was told yes but when I got home and looked at my contract online it shows even though I checked the truck out at about noon I had to have it back in by 4 pm, not even close to 24 hours, 1 day. When I spoke tp them I was told it was my responsibility to read the contract and call them. The only problem is I didn't get a hard copy they sent it via e-mail and I didn't have my computer with me. Didn't see the 4 pm until I got to my house and had to frantically try to finish my business and return the truck by 4 pm. Did not finish my move. very disappointed, when did 24 hours move to 3.5 hours??????

Joan G. on

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David M. on

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Patty S. on

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Robert H. on

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The van that I rented was very dirty inside and outside. I mentioned it to the staff and they adjusted my bill for the inconvenience. They explained that the person who has been cleaning the vehicles had failed to show up as required. That they were addressing the issue and I was happy with how they handled it.

David G. on

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The truck was filthy. Couldn’t even see out of the windshield. Stopped to clean the windshield and both windshield wipers broke off from rot! One hour out of Vista had a blowout in Hemet. One hour wait in 100 degree heat for repair. Repairman was SUPER. Tires changed in 10 minutes!

Nadia S. on

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Seyed N. on

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I rented a van for 1995 for a day. We had it back in 3 hours fully fueled.We were overcharged for 2 days. We called and the clerk said he would email. No email. I called the next day and said the bill charged us double. He said he would correct it and email us. No correction, no email. He was asleep when we arrived and "having lunch" when we returned. We have used this location several times over our 20 years in San Marcos. Never again. Terrible!!! Now I will have to reach out to the corporate office.

Jesse H. on

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Timothy L. on

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The gentleman who helped with my pick up at this location was very helpful And had me on my way in 10 minutes.

Rachel C. on

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The drivers rear tire was completely flat upon pickup and they had to blow it up with a portable compressor. They said we'd be fine and then the engine sounded like it was going to blow up every time we braked.

John W. on

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Dianne B. on

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Nick G. on

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Ensure vehicles are available for the specified pickup time, instead of waiting for an hour for one to arrive.

Rebecca W. on

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Terina R. on

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This is a great couple who are very helpful and are very professional.

Carla B. on

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The place smelled like pee, I was immediately turned off. The gentleman that helped us was very nice and willing to work with us since we found out upon getting there that we won't be able to return after hours due to the gate being locked.

December S. on

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Ensure drop off location reports receipt of equipment into a United system to prevent unnecessary and wrongful charges to customers.

Colin A. on

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Very courteous young lady was very helpful and considerate. Would definitely recommend this location.

chris D. on

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RJ is the best..

Diana V. on

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Whitney F. on

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Oliver K. on

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can't think of a thing

LAURA R. on

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Better customer service, the process getting my truck was very very slow. The person did not walk to show mw gas tank and it was at 3/4 full . My extra items the I did request were not ready and they were incomplete. When I did turned in the truck I have to fill the gas tank in full even when I did not received full. I will nwve go back to this office./

Greg S. on

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YOSHIYUKI M. on

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Jean B. on

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