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Tom Miller
Customer Reviews for S&T Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
rude office i would never return to this place or maybe even to uhaul. A bunch of rude office employees laughing at me for asking if i can return to this location. Shame on uhaul and shame on those employees!
Isaac BergerIn and out
Hector VazquezN/A
Kevin ToberWonderful group of people.
Kathy StewartA bit tricky to find the location from the links via U-Haul app- doesn’t show up on GPS. Lastly - U-Haul has the worst computer systems of all companies I utilize. Too bad - makes the partners look bad. Thanks for your help Lauren!
James DuniganThe location went above and beyond for my rental please make sure they know I said this.Thanks
Robert SmithCon- Unorganized , Cluster! Pads and dolly just thrown in the back or the truck, not folded, or bagged together. Prior renters smoked in vehicle as it smells like an ashtray, cigarette burn in driver’s seat. Vehicle not cleaned, swept wiped down or sanitized. Pro - Mileage recorded accurate, fuel recorded accurate.
William TiedjeUhaul - signed up for electronic pick up. Your site did not connect....at all for the pick up. If store was closed for lunch it would have cost me time.
Stephan BajinskiThe wonderful young lady at the front saved my whole experience. Highly recommend!
Michael AndersonNothing, they provided excellent service.
JAMES KENNEYThe app is slow and glitchy. I wasted a lot of time waiting for approval when I had put All my information in the day before and I have rented from U-Haul on numerous occasions
ERIC STANGGreat customer service at S&T towing and friendly staff and made renting the U-Haul a great experience and will use again when needed
Ronald BallThe office staff was top notch and absolutely hilarious! I highly recommend this location :)
Lauren CastagnaThe trucks were not even in a parking lot as the app stated. They were on the side of the road. The truck was dirty and had a water bottle in it which made me think it was not checked since the last rental.
Tim WhiteAll was great. Fantastic office staff. Very kind and nice
Dennis OvertonI confirmed my reservation in person the daybefore I was to pick up the truck I reserved 2 weeks ahead of time. Arrived at 9:45 am to pick up the truck and no truck, no employees and door locked. Waited an hour for someone to arrive along with another customer who had no truck either. I was told this happens all the time and no big deal. It was a big deal to the 4 people I had at my home waiting to help me move. I will never use U-haul again.
MARK RENSBERGERImprove application for checking out truck remote pickup.
H SheetzYou need to improve the U-Haul checking service. There are a lot more steps to returning a vehicle. I will never go to one of the neighborhood U-Haul locations again, the online check-in process for me it was a nightmare.
Kyle MejeurAwesome return experience. Very helpful and kind. Great customer experience. Top notch customer experience.
Dave LightfootLove this Uhaul location, ever since I found them I have never went elsewhere!! Awesome customer service, super friendly, and just all around great experience
catherine tracyHorrible brakes.
Stacy KeatingLocation was small and hard to find but trailer was in good condition.
John GastonEasy and friendly. Thank you.
Fred ArmandEasy access. Truck drove well. Rental agent was awesome. She actually started the experience on a happy note which made the rest of the day a good experience. Would absolutely rent from this location again.
Gordon ChretienNothing,keep up the good work!!!!
Steven MorrisNothing all went very well.Greenback staff very helpfull
Julie LubkemanGood gas mileage easy to drive
Jack forsterOutstanding!
Carol LeyBest experience I have ever had at a uhaul location. I’d drive a half hour out of my way to do business with them. Thank you so much for all the help!
Michael MingoThruck was filthy dirty inside the box and had to add almost 5 quarts of oil because the oil light was flashing off and on the motor would have blown had i not added oil
Juan MorenoThe ladies at the front desk couldn't have been more helpful. They know how to process an order, Hook up the trainer, give directions and called to make sure everything was ok. They did an excellent job, especially the lady that came out to the truck with me to review everything about the trainer in person.
MARTY MCNAMARAGive discounts to people that rent from you multiple times
WILLIAM KRAUTHStaff was super friendly. Equipment was as expected. Check out the very swift. Couldn’t be happier
William NunezNo equipment to use. I ordered furniture pads and a dolley - the truck had neither
Shane WrightHard-working and friendly staff. Made sure everything was done right. No need for improvement.
jerome nobleExcellent services
paul vieiraN/A
Dale GuestafsonVery friendly staff, I will return to their location when I need a trailer again.
JEFF JAPINGAMake sure equipment is safe and hooked up properly. One of the tow straps fell off while driving- my car was half off the dolly when I pulled over. The ratchet was jammed up - took me an hour to get it un- stuck so I could secure the car. Next day we got a flat on the dolly - road service said tires were very bad and the fender was broken which was probably rubbing on the tire the whole time. He also noted that the safety chains were not hooked up properly either. Uhaul was great about getting service to me, but I sat 2 hours in the middle of nowhere waiting. This should not have happened if the trailer was better maintained and if it was hooked up properly in the first place.
LISA MARIE BELDEANGreat people
Donald FiloramoI was impressed by the employees for their courtesy, professionalism and helpfulness. Great interaction. THANK YOU.
Rory AmundsenBest experience !!!!
RICHARD BENSONThe location of pick up was awesome. Very friendly and quick and helpful. uhaul switching the location without telling me or notifying me was NOT cool. I was supposed to pick up the truck 1/4 mile from my house. But instead, without notice UHaul switched the location to a place 10 miles away. Thums down for that.
Evan WoodlandNo changes needed. It was perfect! We had actually reserved a uhaul at a different location first and became very frustrated with them. We switched the reservation to S&T and they were great.
JANET RABINThe customer service woman was great. Very helpful and cool.
CHRISTOPHER ARTRUP