Customer Reviews for Sandalwood Market
(U-Haul Neighborhood Dealer)

Rating:

4.0

Everything was great

Rating:

5.0

You were very aware of the equipment and courteous.

Rating:

5.0

I was thinking , the vehicle( equipment) will be checked in my presence before taking it and also checked after I brought it back but it was not done

Rating:

3.0

Was very confusing to get keys for first time uhaul customer, water in back of truck, otherwise.. clean.

Rating:

2.0

Gas gauge wasn’t working correctly when we first picked it up. It read on empty. We put gas in and it was full and spilled all over my daughters pants and shoes. The steering will isn’t sound and was scary to drive. Also the passenger mirror wasn’t moving and we couldn’t see. It was a terrifying experience.

Rating:

2.0

Clean the equipment. The seating area was filled with trash, had sticky residue, and smelled like cigarettes.

Rating:

1.0

Truck was extremely filthy. Tried to send pictures but your thing only let me attach 1 photo. Location is a dirty convenience store that added on a $15 service that I didn't ask for and I want a refund. Uhaul overall has always been good to me but this location is the worst. I'm not upset with Uhaul but this location shouldn't be renting trucks. Extremely filthy and poorly maintained truck. I only accepted it because I needed the truck and couldn't wait around to try to get a different one on short notice. Very bad experience at this location.

Rating:

5.0

A truck wasn’t returned on time, so I was sent to another location. It all worked out and UHall handled it well.

Rating:

3.0

Not take 2x the amount needed. My total was $48 and $100 was taken from my account and not reimbursed

Rating:

4.0

Make sure all employees know how to finish rentals

Rating:

2.0

The pickup location was not as easy as “skipping the line” as the instructions stated. It was a pretty dirty location as well.

Rating:

1.0

This location is fraudulent..I have alrdy called and complained..This location steals credit card informations from innocent client and use people Credit cards information to order things on Walmart.com and Instacart.com ..am a victim of it..Action must be taken about this location..They are bringing a criminal identification to U-Haul...

Rating:

1.0

I planned to pick up my truck at a location less than 10 minutes of my house. I confirmed my reservation a week in advance and was told 30 minutes prior to pick up that I would have to travel across town to pick up a truck instead. When I arrived, the truck was filthy, the passengers side window was broken, and I had to drive a much further distance to get to my destination with no accommodation for the additional gas or inconvenience. The UHaul employees over the phone were not helpful whatsoever, and they made no attempt to find a more convenient location and truck.

Rating:

2.0

Was overcharged on mileage. Tank was on E when picked up so mileage couldn't be read. I estimated 10miles driven and charged for 20.

Rating:

2.0

Did not have my furniture dolly abs over charged me

Rating:

1.0

THEY WERE AN HOUR LATE OPENING AND WERE NOT POLITE WHEN PASSING ON THE KEYS. Acted offended that people were upset at the delay. This impacted my money and time getting things done.

Rating:

4.0

My problem was not with the location, it was with the service from actual U-Haul. I made a reservation then somehow it was canceled, made another one, was told I would get a 20 ft truck and was given a 15 ft truck. I ended up have to make 3 trips in the truck when 1 would have sufficed with a 20 ft.. On top of those extra miles, I had to drop off at the pickup location instead of down the street from where I moved like I was told I could do. So that added another 45-50 miles.

Rating:

2.0

I arrived around 10:50 to pick up my 11 o’clock u-haul truck appointment and the clerk kept saying his system was slow and I did not end up getting the truck until 11:15. I told him it’s okay I would just cancel and go somewhere else but he kept insisting the system was moving faster when it wasn’t

Rating:

1.0

Truck was dirty, store workers were rude and very un helpful

Rating:

4.0

The gas was below a quarter tank. Everything else was great

Rating:

5.0

Great experience! Easy pick up and drop off and very close to our destinations so only put 6 miles on the truck! Thank you!!

Rating:

1.0

I had booked the 10 foot truck. Whe. I reached the location, they told me that they only had the 15 foot truck which was $10 more expensive. They overcharged me for the small dolly. Also I gave the approx mileage while taking the truck as 25, but the actual mileage was only 18. 7-haul charged me for 25 miles instead of 18.

Rating:

3.0

The phone number for the address does not work. It made me unsure of if I could actually get my uhaul there. A working phone number to contact the dealer :)

Rating:

1.0

Everything Low tire pressure when we started the truck 1/4 tank of gas dirty trash the sunvisors were missing.

Rating:

2.0

Prices are crazy when renting these needed it for only a few hours and paid 170 plus gas

Rating:

4.0

Owner of store was supposed to be there at 10 but didn’t show up until 10:30. The truck was in fairly good shape.

Rating:

5.0

Great service. The people were really nice. Would go there again. Thank you!

Rating:

1.0

I reserved a 7:30AM time slot and could not pick my truck up until 10AM when the store open. The 7:30 AM time slot should not have been available. This very negatively impacted my move in and made the entire day very difficult. Further, when the store finally did open and I got in a few minutes after 10, the store clerk did not seem to know how to get me the keys. I did not get the keys until 10:45AM. The truck felt very unsafe, the alignment was off and it was shaky. The truck only had 1/4 tank of gas when I received it!!!! Horrible experience. Will likely not be using UHaul again.

Rating:

3.0

Mixed review. Cab was a little dirty, but overall fine. When I later opened up the back, water had leaked in from rain the night before, so it was wet. It seemed like the cargo area wasn’t in the best shape. Made it a little difficult to keep things dry that we loaded in the back later. Warning lights on the Stabilitrak, to service, then came on right away too. Ultimately didn’t have any problem, and later most of the lights/warnings went away, so not sure what that was all about. Rental system seems to be having issues. When we initially booked this, someone called right after to rebook to a different location that actually offered the hourly rental. When we tried to book a rental space originally several weeks ago, when we got to the location they told us the system was reserving space that wasn’t available and we didn’t get any real help rectifying that and had to scramble to find storage somewhere else at the last minute. Experience with Uhaul lately has not been good.

Rating:

1.0

Very rude. Did not explain anything when we came to pick up the truck and on top of that never told us what our bill was and that if we wanted to know we would have to wait for the email for the receipt. Try looking at the customer next when they’re talking to you and at least explain what you’re doing because we don’t want to be overcharged.

Rating:

5.0

You guys are awesome

Rating:

1.0

Shady location. Hard to find if there’s a UHAL center there. Vehicle is full of smoke smell and too old with heavy mileage. No backup camera even. Don’t prefer this location at all

Rating:

1.0

Truck smelled of smoke. Location felt sketchy and inside of store smoked like weed.

Rating:

2.0

I was not provided the extra equipment that I paid for. It ended up making moving far more difficult then it should have been.

Rating:

1.0

Location was closed on arrival. Pickup time delayed by 20-30 minutes. I had reserved a furniture dolly and a full appliance dolly, but neither dolly was available in the truck nor was it mentioned on pickup. Terrible experience, will not use this location again.

Rating:

1.0

Idk , idc i rented a uhaul from these people n there was fuckinf blood smeared all over the middle n passenger seat i got vid n im definitely complaint to corp rate

Rating:

3.0

Tire only had 11 pound of air and I had to keep putting air in it while we moved. Driver door was very hard to close.

Rating:

1.0

This place is a scam , they charge me for gas but I picked up the truck with zero gas on it !!!

Rating:

1.0

I had a reservation to pick up a 10' box truck at 6:00pm. The truck didn't show up until 7:00. The floor in the back was really dirty. The right rear tire was low on air. I also did not receive the furniture pads that I was charged for. I will never return to that location and I may rent from Penske the next time I am in need of a box truck.

Rating:

3.0

Convenient for the location and very efficient, but the cab wasn't very clean and the workers at the shop didn't wear masks. I'd go there again but it was pretty meh overall

Rating:

3.0

So much for a contactless pick-up and drop off. I had to get the keys from someone in a shady-looking strip center, not wearing a mask. I wondered around looking for the Uhaul location because of the 12-inch by 12-inch window sign that could not bee seen from the parking lot. The person on doing the check-in on the phone was - RUDE!! The process took way too long - eating up my reserved time. Overall not a good experience, won't do it again.

Rating:

5.0

they people are really good and they

Rating:

1.0

Not offer this location to anyone that is female or white. I experienced a level sexist, racism and discrimination in the amount of time it would take a for this company to loose my business. In addition, the app for a no contact pick up is terrible. I was to pick my rental up at 7:30 am. The location does not open until 10 AM. Enjoy my money now because I WILL NEVER USE UHAUL AGAIN! the truck was filthy, the interior light was literally falling out of the ceiling. At rerun I used the app and was expecting a call due to my comments and nothing. Your company is horrible.

Rating:

3.0

Online pick up service is horrible. The only reason I rated higher was because the sale clerk in the market helped me. Uhaul in general sucked. Long wait times and did not rectify the problem, although they said they did. Had to start a new contract with onsite clerk.

Rating:

4.0

Unfortunately, our UHAUL Equipment that we had requested online was not available when we picked up our truck. This was disappointing and negatively impacted our move and overall UHAUL experience. But the dealer was still very helpful and kind throughout the entire interaction.

Rating:

1.0

Clean it

Rating:

5.0

FUCK YOUR APP

Rating:

5.0

Went as expected. All good

Rating:

5.0

Its not the location, the truck was bot running well. Like maybe the transmission is slipping. That makes for more gas being burned in my opinion. But it did the job.

Rating:

5.0

Great customer service!

Rating:

5.0

I was charged an extra $17 and then received an email for another $48 and I’m still awaiting an explanation

Rating:

5.0

staff was polite, efficient, and proficient in handling the rental. The truck was in great condition and the service was over all excellent.

Rating:

1.0

I could not use the self check-in because it could not verify me and when I sent into location to check-in, there was nobody there who could process the transaction. I had pickup at 330 and did not leave with rental until 430. There were service lights on in the vehicle while I was driving it. Did not feel safe

Rating:

2.0

Took 50 minutes for pickup

Rating:

1.0

I order a truck and an appliances cart on line. After arriving at the location the cart was not there. I spent a half a day going to other locations trying to find a cart.

Rating:

4.0

Did not have the moving blankets I ordered.

Rating:

1.0

The app would not allow me to take a photo to show the condition of the truck. I had to wait several minutes to get the key, even though it says doing online allows me to skip the line. The cashier kept assisting other customers who were purchasing items from the store instead of helping me. The truck was disgustingly dirty inside with trash in the back of the truck. The actual location is a convenience store so maybe they should just concentrate on that.

Rating:

3.0

Nothing

Rating:

5.0

The manager was great and very nice. The rental was quick and easy to get and not alot of paperwork.

Rating:

5.0

Maintain present standards

Rating:

5.0

Overall great service. Everyone there is so helpful and friendly. I go out of my way to rent at this location

Rating:

3.0

***This only pertains to the sandalwood location, any other location/service uhaul provides is not under this comment*** At first I wasn't able to click through the app at all and found out that my reservation wasn't completed by the dealer properly, had an area manager come out and fix it. My equipment Dolly and furniture pads were not in the box when we opened the cargo door. I had to go to the Sinclair road site to pick up my furniture pads. I do appreciate Kevin, the area manager, for making things right.

Rating:

5.0

Right in my neighborhood! So convenient.

Rating:

4.0

someone broke glass on trailer I had to clean off before loading my car.I think a person thru out a beer bottle passing by and would be no fault of u-haul location or staff,and I had no problem cleaning off trailer.Very nice staff and would use this location if in the area again.

Rating:

1.0

Remove this location. Horrible customer service. Location did not feel safe. The truck was fine.

Rating:

1.0

I was charged more than I was to be changed. The store recommended a smaller truck than I needed and it coast me more in money

Rating:

2.0

I was charged $29.95 for the truck, $0.79 x 40.00mi which is the $31.60. Totaling $61.55 before tax and $67.25 after taxes. I only put 33.5 mi on truck. There needs to be an adjustment to what I was charged. I did bring this to the attention of the representative upon returning the truck but no changes have been made yet. The truck had less fuel than the paperwork stated as well. This was brought to the rep’s attention also. I did however return the unit with more fuel than when I initially received it. I also stated I’d have the truck until 4:pm but returned it by 2:pm. I believe I am due a credit versus being charged “more”. I do not believe this experience properly represents the normal business policies so I am sending this email confident that this issue will be resolved rather quickly. Thanks, Galen T. Williams

Rating:

5.0

Adam was great!

Rating:

2.0

There was a roach in the back of the truck and I think I was overcharged