Customer Reviews for Sandy Mine Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sandy Mine Self Storage

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David F. on

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Customer did not leave a comment.

Melissa P. on

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The location was clean, but the person there wasn’t helpful. She didn’t tell us where to park it and didn’t have cement blocks at all. She didn’t even come out and look at the unit.

Frank C. on

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Donald M. on

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Great experience

Dale S. on

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Kristin and Barbara were most helpful.

ROGER P. on

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Barbara was very friendly, professional and accommodating. Excellent service.

Marshall T. on

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Patrick D. on

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Thomas J. on

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Service at the store and the van were both great.

Gary B. on

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Frank C. on

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Steven B. on

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Gary B. on

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The women who helped was extremely helpful and friendly.

barb M. on

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Tank wasn’t full. Charged for protection coverage/insurance $84 that we never agreed to.

John M. on

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Barbara is the best! I will only rent from the Ridgeline U-Haul Center!

fred G. on

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olivia L. on

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The customer service at the location was excellent. We arrived before opening and they helped us because the mobile check-in was being slow. It was also unclear that to check-in with the mobile service Uhaul was going to call the alternate contact number and my alternate contact was with me and did not have their phone, so it was very useful that the employees here assisted us before opening. However, when I tried to contact them prior to picking up the vehicle their number was always busy.

NANCI D. on

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Always friendly and effecient!

EDWARD M. on

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Ann B. on

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Barbara was very helpful in assisting me in the rental of the van. She provided helpful information and was very courteous. When we need to rent a uhaul again, we will return to Sandy Mine Self Storage because of her excellent customer service!

Tabitha R. on

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Have people who understand and know the product and are willing to give all the information to the customer Especially when the customer asked for the Information

Henry V. on

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Worth M. on

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Super friendly

Terri M. on

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I only wish to say that Barbara is an absolute pleasure to work with. I think this was at least my fourth or fifth time renting from U-Haul and she keeps me coming back!

Nancy H. on

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Kevin L. on

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Eduardo G. on

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Michelle T. on

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We really enjoy renting from this Aberdeen U-haul location. The customer service is just wonderful and you couldn't ask for a better experience! Michelle and Aaron Timm West End, N.C.

Alan O. on

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Harold P. on

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John S. on

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6 x 12 trailer was an older unit. Tire rims were rusted in places. Personnel very friendly and helpful.

Brian M. on

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Smooth and easy return process

Karen D. on

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Just keep doing what yu are already doing !

james C. on

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Kathryn B. on

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Marianne K. on

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Great customer service!

Steve M. on

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The truck was not available to me until 1 hour after the scheduled time of pick up. Another customer picked up the wrong truck. There should have been some type of discount given for the lateness as I had to pay 3 workers to stand around and wait for 1 hour.

John S. on

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Donnie F. on

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James W. on

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Truck really old sounded like it was on its last leg

Greg M. on

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steven Z. on

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fast friendly service at this location has been my experience on multiple occasions

Patrick L. on

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Marianne K. on

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Great customer service!!

Sylvia S. on

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Nothing, they were perfect the way are. Wow, I love this experience!! Thank you for all your help!!

Doug M. on

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Steve P. on

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michelle B. on

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The manager, Barbara & her staff were great!....so helpful.

Ricky W. on

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The only issues was one of the tires had to be replace. It was going flat and had bald areas. I called and customer service took care of this quickly

Cooper M. on

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On the way to Virginia it rained and the contents of the trialier including a mattress was ruined. I will try my best not to use Uhaul until there’s a new equipment available. Please advise where I can make an insurance claim for a new mattrice.

Tammi G. on

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Linda M. on

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Barbara was right on top of everything. It was a pleasure doing business with her. I can't say enough great things about the job she performs with a smile and professionalism. Yes, I would recommend Sandy Mine U haul and self storage, 100%!

Vicki G. on

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Charles G. on

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Everything was great especially the rental process and customer service was 5 stars. Highly recommend this location.

Chris W. on

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Attendant was slow at processing our order. Someone finally did help after waiting around for about 20 extra minutes.

Evan K. on

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Marianne K. on

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Great customer service!!! Barbara is outstanding!

Will S. on

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Great customer service. Thanks for being there!

Marianne K. on

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The customer service was outstanding!!!

Eduardo G. on

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DAVID M. on

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make sure lights work

Ryan V. on

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Stacey D. on

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Have furniture dolly available as per online rental agreement.

William S. on

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james S. on

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Brian W. on

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Fast friendly service.

Ralph C. on

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Gina C. on

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Dominique R. on

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Excellent Customer Service. Will use again!

Kevin H. on

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Very easy folks to do business with.

Bob P. on

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Daniel W. on

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John T. on

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It was raining and snowing, and the windshield wipers were so worn that I stopped to purchase a new pair at my expense.

Benjamin W. on

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fay R. on

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Efficient location. Excellent personnel, nice truck and easy check in/check out~

PHILIP W. on

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Very easy process. Staff very friendly and helpful.

Benjamin J. H. on

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I waited over 30 minutes for service after making an on line reservation. The gas tank was nowt full, perhaps 2-3 gal. short of full. I left it full and was promised some sort of credit.

Kathy C. on

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This was the most efficient and best experience I have ever had with a UHaul rental. The manager, Barbara, was excellent and so pleasant to deal with. I will definitely go there again as long as she is there! CC

Helen K. on

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Barb is wonderful to work with.

aLIZA H. on

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Andrew M. on

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No problems and friendly staff

EYVONNE C. on

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Very friendly.Great customer service

Joel M. on

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kind, knowledgeable, professional, inflexible, and very helpful.

Helen K. on

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Barb is very friendly and wonderful to work with.

Roger A. on

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Barbara was fantastic!! Very customer focused and professional. Checkout and check in flowed seamlessly from online reservation to departure and return. Would without a doubt use again.

Ralph C. on

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James R. on

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My go to place for U haul needs.

Charles S. on

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Great people, very helpful.

john M. on

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Jack S. on

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Best place to rent from Uhaul.. Clean and friendly associates.. I will always go there!!

Jay O. on

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Francisco D. on

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Truck was filthy inside and outside. I hope U-Haul charged the previous renter the $25 cleanup fee. I spent two hours cleaning the inside cab and outside windshield and front end as it was peppered with dead bugs. Ended up washing the truck at my house before heading to Idaho. I couldn't drive 2400 miles in a dirty truck. Car transporter was not available either at my prescribed pick up time. Had to make another trip back next day to get it. No one there to help me hook it up as it was a Sunday. Owner was helpful though, as he talked me through the steps. Truck's windshield wipers did not work well, needed replacement too.

james S. on

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carl K. on

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Chris H. on

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Barbara is top notch. Thank you so much for your help. Best, Chris

John W. on

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Scott D. on

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James W. on

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One of the best U Haul experiences I've ever had, great dealer.

WILLIAM G. on

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VICTORIA C. on

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carolyn H. on

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Barbara provided the best customer service I have experienced in years. You can't improve perfection!

STACEY B. on

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This facility is very well run. I was able to complete the process of setup in no time and the staff were very friendly and helpful,