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Laura S
Customer Reviews for Sanger Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
thanks
Randy B | Overall ExperienceNothing
Ric SCommunicate and provide service on the vehicles.
Kerry SNothing everything was great..
Barbara SThe app didn’t seem to work well when checking in the truck. I had no idea where to park the truck or where to put the keys. I ended up parking the truck along a fence, locked it and placed the keys in the front door drop box.
Glenn WAngie was really on the ball! She informed me how much the low fuel charge would be but I was too tired to go fill it up. After 1600 miles that was as good as it was going to be. The truck ran well and was easy to drive. The air conditioning was not the greatest and there was a lot of wind noise in the cab. There were two of us traveling and plenty of room for our bags and cooler up front. I will not have to move a student from New York back to Texas again but I will never hesitate to rent a Uhaul the next time I need it.
LEZLIE A👍
Todd EStorage unit was clean and easy to find and move into.
Kathleen M | ReservationStaff on sight more, working elevators, use of cameras to find people that leave discarded junk & damage of property, access to management
Sandra MMy account was charged for two rents one month, once my access code was changed and I had to repetitively call the number to get access and after I surrendered my keys I received a late payment notice in my email. When I called they said they hadn’t processed my move out a week after I moved out. Other than that I had no issues.
Vikki R | Overall ExperienceUsed Sanger Storage for over 2 years, our storage unit was clean upon first arrival and accessible. The unit never showed any signs of leaks and never had a rodent or insect problem. Only negative was the constant price hikes, we started at $105/month and it grew to $140/month by the end.
Dawson H | Overall ExperienceTrailers stored in an area that's muddy Was rented out with non working right turn signal that the agent was aware of. We had a time commitment to pickup furniture in DFW so couldn't wait to possibly find a different one. No paperwork given with rental and it wasn't checked in for over 24 hrs after return...resulting in text messages about overdue equipment
Darrold Pvery good
SERGEY ZGreat people work here. They are very helpful and provide excellent service.
John WThe customer service wasn’t exactly warm, but it was quick and accurate! It was a good, easy experience—even though a smile or a welcome wouldn’t hurt the lady who helped us. 😅
Sarah SMet my needs just fine!! If I need one again I will go back!!!
Shirley C | Overall ExperienceAngie was great to deal with and very helpful.
Jeff Z | Overall ExperienceHave used Sanger storage before and always had NO problems. Will use again if needed
Carey C | Overall Experience24/7 enjoyed the stay there.
EDGAR L | Overall ExperienceYes l was very satisfied wit everything. Thanks to Angie everything went great. She was always very helpful and answer all my questions. I would definitely use them again
Paul N | Overall ExperienceAll good. Prompt service. Easy in and out.
Ray MIt was wonderful to have a storage facility available so close to my home in Sanger!
Sharon G | Overall ExperienceI was the only person in the store at the time of check-in and I had to stand around and wait for someone to come to the office (which never happened) and finally a second person simply opened the gate and let me drop off the car hauler. It just shouldn't be so difficult to get service at the U-Haul centers. Always have to wait for help. Someone needs to figure out how to streamline your service and get customers in and out fast.
Gary SThank you
Valerie Rnot very professional.
Jay EY’all have are great keep it up
MARIO JAngie is a jewel!!! I will only use this facility in the future.
CAROL PAlthoght no fault of the facility I rented from, The rental vehicles needs to be inspected for mechanical safety. Especially a big truck like the one I rented. It was unsafe to drive & I would have returned the truck if I had extra time to move. It was unsafe to drive at night & the steering was loose & the truck kept wandering the lanes. Also exhaust fumes were entering the cabin due to exhaust leak.
Adam KGreat service would always go back if needed and would recommend to anyone.
Chad K | Overall ExperienceSticky spill in cab when i got my rental. No big deal tho. I had a great experience
MARISSA HThe staff have always been extremely nice and helpful. I have never had any issues. I would recommend to my friends and family
Cindy W | Overall Experience1. I was phones the night prior to pick up, informing me I could not get a 20ft - but rather only a 15ft. Reserved for nearly a month. Because I was on foot to pick up I was unable to drive 30 minutes to another town. I left thousands of dollars worth of home goods/ furnishings / outside furnishings and a grill behind. 2. The cab was filthy with dirt covering the floorboards. 3. I literally drove around the corner to my home and the car transporter had a half flat tire.
Tamara Pmy trailer caught on fire and could not get a hold of anyone from uhaul to help me i finally got it fixed on my own and was only refunded the cost of the tire and wheel i had my brother bring me the trailer hasn't been serviced in years I will never recommend them to any one just Lucky i had the tools on my truck to take all the guts out of the brake drum ! Not happy at all !!!!!!!!!!!
Pro SDon’t remember how long I stayed, but it was all good. I saw Angie every time I was there. We got along just fine !
JACKIE S | Overall ExperienceSupplies were limited at this place, what I definitely didn’t considered ethical was the fact that the truck had less fuel than stated. Once I begin driving the fuel gauge fell down a little over half a tank and it supposed to be 3/4. Not too happy about that, gas prices are getting high lately.
Nelson CAngie was amazing. Always kind thoughtful and helped me so much. They are great.
Kasie V | Overall ExperienceVery good place convenient clean and no problem with rodents or bugs
Daniel C | Overall ExperienceAngie is always very helpful
Michael AVery polite and helpful.
David CJust want to say that Angie was always very nice and very helpful.
ANGELA S | Overall ExperienceThe quality of service was awesome, from the very start of renting a storage unit, to storing our RV. A very Special Thank you to Ms. Angie for assisting us with everything!
Pamela M | Overall ExperienceI don’t really mind that the equipment was not perfectly clean it did the job just fine
TROY WI was really disappointed to find that after our things only being stored for 6 months that rats had eaten and destroyed a two month old mattress and mattress topper.
Courtney L | Overall ExperiencePenny and her new hire were very helpful and friendly. They hooked up the trailer for me, no problem, and made it all easy. Thanks!
ALICE DPlz call me for detailed information pertaining to the situation
Jennifer B | Overall ExperienceGet a new lock at the pick up location.
Teresa GEverything about our experience with the storage, including u-haul rental, was very exceptional. Angie was always helpful and pleasant. We definitely recommend this company.
DIANE V | Overall ExperienceI picked up the truck from Sanger storage and it was dirty. I didn’t think anything of it because the only thing they talked about was making sure I returned the truck with a full tank of gas. The contract also said nothing about cleaning. I used it for one 15 min trip. The location I returned it to charged me a $25 cleaning fee when I returned the truck in the same condition I got it in. The man at LW’s told me he would refund me the money and charge the Sanger storage but I was not refunded. Not very happy that I’m being charged for something that I didn’t do and was never discussed.
Stephanie HAngie was awesome, she is always very helpful.
Kim G | Overall ExperienceAngie is great, always kind and helpful!
Kerry M | Overall ExperienceWould absolutely refer friends to this storage!!!
Darrel L | Overall ExperienceThe staff lady was wonderful helpful and very kind if I need storage again I would use Sanger storage just because of her
Paula M | Overall ExperienceThe people were very friendly I will definitely be back next time i need a truck
Charles MThere was no dolly in the equipment, had to go back the next day to pick it up. The back of truck had black trash in it.
Jennifer HWhen you call the listed phone #, they don't answer as U-Haul, they just say "Hello"! I was instructed to return the trailer to a different city than where I rented one for the trip north in October 2020 and not where I live!
C DAngie is an amazing, helpful person! She should be commended for her dedicated customer service!
NICOLE H | Overall ExperienceAngie was friendly, helpful and professional. I felt safe going to my storage unit no matter what time I was there.
Joann T | Overall ExperienceNo people at drop off location. Very confusing
DANIEL TThis dealership could have easily informed me I really need a couple of extra gallons to keep from paying the tip off fee of uhauls which makes me pay an extra 30.00 because it went below the 1/4 tank limit which is what the renting dealer gave me. That is a TOTAL RIP-OFF ON UHAULS PART AND ALLOWS THE RECIEVING OUTLET TO MAKE AN ADDITIONAL 30.00!!
George THave diff sized vehicles available.
Doris WMgr Angela was very knowledgeable, personable and helpful in the rental process. LED lights on the car dolly were bright and safe. Easy access in Sanger Texas.
Steven LThe facility location was easy to access and my unit was neat and dry and clean. The units are fair priced and the staff is very knowledgeable and answered all my questions.
Jessica F | ReservationNothing I was very pleased with this location super friendly staff
James SThe staff were amazing and very helpful.
Natasha M | ReservationAttempted to use the 24/7 app and it didn't work. Ended up losing almost 2 hours of moving time, not to mention, people who were helping us, were waiting! Hoping to get some sort of financial restitution for all the issues I had!
Regina PYou have to call to have someone meet you at the location even when you set up an appointment. I stood in the rain waiting. The uhaul I ordered wasn't even available when my appointment was scheduled. I had to come back 3 hours later to pick it up. The overall attitude of the manager was friendly but I set up an appointment for a reason.
JESSICA NAngie was wonderful and a great representative.
Carrie TLady took care of business. However, she was cold as ice. I was a little late and worried about being charged an extra day. I totally forgot to discuss my business with her.
Cynthia KGet a 15 truck.
Betsy TClean and organized facility
Tom S | ReservationVery friendly and helpful
Angela C | ReservationI like being able to access 24/7
Christopher C | ReservationEverything went well the truck was in great condition and ran very well.
Daniel TNo comment
Kim B | ReservationI think the drive in can afford to be improved to eliminate mud holes when it rains. Also there were times the person in the office was gone working on something else. Otherwise very helpful. Thanks
ABEL H | Overall ExperienceThis is the 2nd time that I have used this facility, both times dealing w/ having been displaced to a home fire. The service was consistently polite and helpful;good experience during a trying time.
Marium P | Overall ExperienceThe storage unit met our needs and our items were safe and secure. Would not hesitate to use this storage facility if the need arises in the future.
PHYLLIS R | Overall Experience👍👍👍👍👍
ERIKA S | Overall ExperienceGood experience
Terry G | Overall ExperienceStaff has been very helpful and friendly
Tony G | ReservationConvenient and Angie was so great!
AMY S | Overall ExperienceThe sisters before and now Angela has made our rental experience awesome. Thank you Ladies for all your help and understanding.
PAMELA L | Overall ExperienceVery helpful, energetic, and personable staff! I was very pleased to do business with folks who don’t act like they hate their job or are bothered by their customers. Fantastic place! Thanks!
TANNER G | Overall Experience👍
PATRICK W | Overall ExperienceThe lady in the office was very professional and helpful. Was a pleasure meeting her and having her help us get the shed.
Karen H | ReservationThank you
TAMMY R | Overall ExperienceStaff is absolutely wonderful!
Rebekah I | ReservationExcellent service all the way in getting the unit.
David M | ReservationNot anything, Angie at the Sanger location is the sweetest person!
Tammy SThe customer service was excellent. The representative was leaving when i returned the truck and she came back and accepted the keys. I will definitely rent there again.
Linda CThey were very pleasant and it was quick to take care of the paperwork.
GAIL M | First ImpressionsGreat! Perfect location Truck was very clean and ready to go.
John BVery pleasant people
BRIAN H | First ImpressionsHelpful and friendly
Privacy R | First ImpressionsFriendly staff. The unit was very well kept. I would highly recommend this facility.
Privacy R | First ImpressionsStaff is very friendly and helpful
AUDRA P | First ImpressionsThe unit I rented was exactly as advertised. The customer service at the facility is excellent and I am feel confident storing my belongings at Sanger Storage.
Privacy R | First ImpressionsStaff was very friendly and informative. Facility is well maintained and clean.
Privacy R | First ImpressionsVery satisfied. Good value.
LISA G | First Impressionsgood service
Privacy R | First ImpressionsIt was easy to make reservation
Privacy R | First ImpressionsGood customer service
Privacy R | First ImpressionsGood location
Privacy R | First ImpressionsVery professional and excellent customer service
Privacy R | First ImpressionsVery good customer service
Privacy R | First ImpressionsGreat customer service
Privacy R | First ImpressionsGreat customer service
Privacy R | First ImpressionsFacilty was friendly cooperative and helpful. I recomend it
Privacy R | First Impressions