Customer did not leave a comment.Aldrin D.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Karen S.
Customer did not leave a comment.Christian F.
Customer did not leave a comment.Jared N.
Customer did not leave a comment.ROBERT R.
Customer did not leave a comment.Susan N.
Customer did not leave a comment.PETER P.
Santelli's was awesome. Great guy running the desk, makes sure to answer all my questions and make me feel comfortable about taking a moving truck. Thank you guys!!!!Vanessa V.
Customer did not leave a comment.James H.
Customer did not leave a comment.EVANGELIN P.
Fast, easy, and communication was excellent!Richard C.
Customer did not leave a comment.Karon T.
Customer did not leave a comment.MIGUEL S.
Customer service was wonderful! They answered all my questions and supplied the proper truck for my job and I would use them again. The price was not only right it was excellent ! Thank you Santellis & Happy Holidays!Michele M.
Thank you for great Service ðŸ™ðŸ½jesse B.
Customer did not leave a comment.HEPING W.
Customer did not leave a comment.Steven G.
The men behind the desk provided an excellent service!! Thanks so much!HERMENEGILDO V.
Excellent customer service and great price.Anthony G.
Customer did not leave a comment.Joseph Z.
Customer did not leave a comment.johnathan T.
Customer did not leave a comment.Pawel W.
Customer did not leave a comment.VIKRANT P.
Customer did not leave a comment.Anthony T.
Customer did not leave a comment.Charles B.
Customer did not leave a comment.Karl F.
Customer did not leave a comment.SEAN Q.
Customer did not leave a comment.Justin L.
Not directly related to this location. However uhaul business model of cancelling a reservation at 4PM the night before pickup is very poor customer service. I scheduled the rental through uhaul customer service and was not informed there was a chance the truck I selected may not be available. As a result we needed to make a second extra trip with a 10 foot truck because our 17 foot truck was cancelled last minute. Will most likely not use uhaul again for this reason.BRIAN M.
Customer did not leave a comment.Mark R.
Customer did not leave a comment.Natalie O.
Santellis was outstanding ... gives new meaning to the word professional and courteous ... exceptional in facilitating the pick up and drop off process and processing the paperwork ... even gave me the option to extend my rental without prior notification and my card wasn't charged in advance ...ann S.
Good service!!!!Sudheer P.
friendly service, very easy process. thank you for your help!!Kyle R.
Cleanest garage I have ever been to. Gentleman was very niceJane V.
Customer did not leave a comment.Sao B.
Santellis will definitely have a comeback customer !!!!!David S.
Customer did not leave a comment.Michelle L.
agent who helped me was outstandingallen H.
Very personable personnel. Dropped off, saw the gentleman, and was off! Very pleasant experience.Anthony V.
The contact person at the desk was very friendly and informative. When I called with a follow up question regarding truck operation, again very friendly and helpful.James C.
Customer did not leave a comment.John C.
Fast, professional service!allison G.
Efficient and professional service.MARYALISON G.
Customer did not leave a comment.Eric H.
Customer did not leave a comment.Alex M.
Service was professional, timely and pleasant. Truck and supplies were clean and worked well. Excellent experience!MARYALISON G.
Provide more instruction to customers unfamiliar with driving large vehicles and trailers.Mary V.
A very nice people & service.Pankaj P.
Customer did not leave a comment.Dylan L.
U-Haul's 800 customer service people are not helpful at all. All they do is point figures and offer no help with finding a resolution to the problems U-Haul created.luis R.
Customer did not leave a comment.David K.
Very easy and professional hassle free!!!JAIME A.
Customer did not leave a comment.Christoph D.
This U-Haul dealer is the best! We always rent from him and would highly recommend him to anyone.lesley E.
Went cery smooth. We had rented at Budget but lots if issues! Great exoerience!Maureen R.
Customer did not leave a comment.Diego M.
Customer did not leave a comment.KEITH M.
Customer did not leave a comment.JEFF M.
No changes needed. Everything went perfectly.Mark L.
Customer did not leave a comment.Jorge B.
Customer did not leave a comment.KIM M.
The trailer has a bad tire. Did not notice it until I got the unit home. I did Point this out during drop off. Trailer# AV 3511V Tire needs to be changedroy K.
Customer did not leave a comment.SIVAMURUGAN N.
I needed a truck in a pinch and the owner was very flexible with my needs and timing.SHAYLA S.
We reserved a truck to be delivered to a location within 15 minutes from our home. We were notified the day before that the truck would be available 45 minutes from our home. At that late date we had no choice but to accept. It took 2 extra hours of our valuable move time. I will NEVER use U-Haul AGAIN. Everyone I know will ear about this awful experience!!! Count on it!Michael M.
Incorrect gas level. Incorrect information that I can drop off truck at any Philadelphia location (Not true)Ravi R.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Jim G.
Customer did not leave a comment.Logan P.
He was very polite, professional, and speedy in servicing my needs. Very pleased!Danielle D.
Customer did not leave a comment.Karen W.
Santellis is always wonderful. They call to confirm drop-off time, ensure that you know how to get to their location, and ask if there is any other assistance you need at drop-off.Candace D.
Customer did not leave a comment.Matthew F.
The person at this location called me to verify my return time, asked if I knew the area, offered directions to his location, provided a phone number to call if I needed anything. When I dropped off the vehicle he took care of everything. I literally just dropped the key. It was a joy!DAVID S.
Customer did not leave a comment.GARY O.
Had no experience with the workers at the pick up location since I picked up the truck after hours but the truck was kind of dirty (old water bottles behind seats and drink stains on plastics near cup holders) normally not a big issue but with the pandemic you'd think they take better care of It and make sure everything is cleaned the biggest problem though that I had with my experience was that none of the charging ports on the truck worked which turned into a huge inconvenience since I was driving alone and only had my one cell phone for gps purposes it was extremely frustrating and made my trip much longer I was supposed to get to my destination by 9ish and didn't get there until 4am had to drive very late and it got to the point where I just had to go off of the highway signs because I just simply could not keep stopping to charge my phone you'd think that when spending over two thousand dollars on renting a truck that it's be Maintained properly But this was not the case very disappointedMaicol C.
Customer did not leave a comment.Danny V.
Great service Polite people Helpful Really good!!!Leonardo C.
Customer did not leave a comment.James S.
Customer did not leave a comment.Maria D.
Just because I didn't find out the tiny print on your paper. UHaul over charged from $1.29 per mile to $1.99 per mile for a small 10ft truck. So far, I didn't get back even already complaint. It's terrible experience.Tehsin C.
Customer did not leave a comment.Brian S.
Everything was smooth. It was a pleasant experianceSUSAN L.
I rent trucks and vans from the same location all the time always accommodating goes out of his way to make sure I have what I need highly recommendGAYTON S.
Great customer service.Michael J.
Customer did not leave a comment.Noelle G.
Easy and fair and flexible.Annette D.
Customer did not leave a comment.Roman S.
Customer did not leave a comment.JAMES R.
Great service and friendly people.Lynsey M.
Customer did not leave a comment.drew M.
Customer did not leave a comment.Peter A.
At first I wasnt happy with my location being switched almost last minute. However, I spoke to this manager and he was nice and wasn't his fault it was the Manville location that changed it. When I went to pick up the van we had an issue getting into the box to get the keys and the manager came from his home to help us. Many other managers would have been like oh well but he took the time and then finished the paperwork with me. Him and his staff were super nice. Would recommend their location over Manville 100%!!cuozzo K.
Customer did not leave a comment.Jon K.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.Steven G.
Customer did not leave a comment.Tyler B.
When I callEd customer service I fell like she didn't friendly and the way she service customer Not polite that muchnaphat M.