Not sure. Had to wait 1 hour from scheduled pick-up time. There was a note on the door saying "be right back". Waited 15 mins and I called number and the woman said she was "just around the corner and she would be right there". Didn't show up for another 45 minutes. When I arrived home and rolled up the door on the truck's 15' box, it was full of trash and wood pallets. I immediately took a photo. We cleared the trash and pallets out to use the truck but replaced the pallets before returning because we had no place to dispose of them and they weren't ours anyhow. I told the woman when I returned it what we found and she asked me to text her the picture. I was shocked when I recieved my receipt in the mail and was charged a $50.00 cleaning fee. I called the woman and she was very surly - telling me the truck was clean when we took it and too bad, take it up with Uhaul, all in a very taunting manner. This person shouldn't be anywhere near the Uhaul brand.Kenneth K.
Customer Reviews for Santinos Furniture
(U-Haul Neighborhood Dealer)
Ceres, CA 95307
Services at this Location:
- Mon–Wed10 am–6 pm
- Friday10 am–6 pm
- Sat–Sun1 pm–5 pm
Special Operating Hours
- 12/10/2022: 1:00 pm - 4:00 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service, she made this transaction easy and I will use and refer this location for all truck rental needs.Jeanne F.
Already excellent customer service.CHRISTOPHER P.
Customer did not leave a comment.Babaldeep K.
When you rent something for a certain place let them work with client. Get rid of your â€œphone treeâ€ peopleDirk M.
Keep up the good work!John L.
Customer did not leave a comment.Joette B.
no personnel at this location. Everything was done through the online portal. No issues.Zachary D.
No personnel present to receive the rental return. Did everything online and it went fine.Zachary D.
You have a peach of a gal with Natalie! I definitely will utilize her services again! Thanks for all that was done and in a timely manner!Nancy S.
They were not open.Cory V.
They were not open.Cory V.
I am glad to have gone to this location. I originally went to Creative Sew on Lander in Turlock (booked in person on 9-3-2022). I was told I could do online check in. However, when I got there on 9-18-2022, it was not available. Without my knowledge , my reservation was transferred to Santino's Furniture. In addition, Creative Sew was going to charge $80 to return the truck to THEIR location.Robert M.
Customer did not leave a comment.Emerald Z.