Customer Reviews for Sasak Trailers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sasak Trailers

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Kurt S.
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Customer did not leave a comment.

ANTONIO B.
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They are great

Steven C.
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Customer did not leave a comment.

Scott P.
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Love Sasak!!!!

David D.
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The trailer was clean and good to go. The appliance dolly was missing parts which made it difficult to use.

Alexander W.
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Customer did not leave a comment.

Carol H.
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Customer did not leave a comment.

Stephanie P.
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Clear instructions on using the APP to pick up equipment.

Grant C.
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Shovel driveway exit onto main road. Empty truck has little real wheel gripping power and exiting into traffic is difficult. Otherwise just fine overall.

ELIZABETH P.
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Different brand of tires on trailer and one was cupped.

Richard L.
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Customer did not leave a comment.

LISA R.
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I had to call to let them know the trailer was there. They were very polite and helpful on the phone.

Peter T.
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They noticed the single safety chain and were going to get that fixed. They also rescheduled our next rental as the pickup was scheduled for Jan 1st and they are closed. Would have been a disaster.

David K.
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Customer did not leave a comment.

CZESLAW J.
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Wanderfull peoples

Billy H.
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I was offered two return locations in Steamboat. I asked for a Saturday return but noticed on the reservation after I had the truck that it was set up for a Friday return. I called the place I was supposed to return the truck to let them know that I needed to return the truck on Saturday. The woman at the return location told me that I'd have to return the truck to the other location because she couldn't handle the largest size truck. She said she would call the other place to let them know that I would be returning the truck to that location. Apparently, that didn't happen, because on Monday, I got a call from UHaul asking where the truck was. I shouldn't have been offered a place to return the truck that couldn't accept it.

JAYSON P.
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Great drop off experience. Friendly and well run.

Clay M.
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Very nice people and painless drop off.

David H.
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Customer did not leave a comment.

Kevin James P.
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michael L.
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Ernest H.
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Gave us the wrong sized truck with no offer to make it right. Spent several minutes on hold with customer service and had to fight to get it fixed.

MARTHA J.
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Customer did not leave a comment.

thomas K.
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Customer did not leave a comment.

Marian C.
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Excellent service and very helpful especially Jody

Robert L.
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Fixed all of problems created by the pickup location. Very nice people and as far as I am concerned, went above and beyond.

BRIAN O.
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Customer did not leave a comment.

ZACHARY S.
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Alva M.
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David L.
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Great service and overall experience.

LANCE B.
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Customer did not leave a comment.

James C.
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Great U Haul Team,

MICHAEL H.
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Drop off was great but charge a little excessive. could have taken it back to Denver, but wanted to stay a few days as things changed.

Irene W.
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Very friendly and helpful!

Grant C.
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Customer did not leave a comment.

john W.
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Sophie M.
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Nicholas R.
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I would recommend if your trying to move out of the Eagle County, just use this place in Steamboat! This guy has a full lot of trucks! You will have to drive a bit out of your way but All local dealerships are useless! Especially if your need a 20ft+ truck for your move.

Tim W.
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Customer did not leave a comment.

DAVID W.
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Terrible service at Sasak Trailers in Steamboat. It all started by the mobile check in process not working correctly, I had to call UHaul for online help (which was fine, UHaul rep got me into the key box, keys weren't in box, Went into Sasak, guy talked to his buddy for 30 minutes after I asked for his help to get truck, he could care less and acted as if I was bothering him, the only thing he said was “I guess the keys should have been in the pick up box”, no apologies, nothing, getting my truck took about 90 minutes. Brutal.

Richard S.
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I did after hours a drop off, and the online system was easy and convenient.

Larry J.
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Customer did not leave a comment.

Richard H.
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I can't think of anything

Rachelle E.
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Outstanding customer service

jayben M.
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After the process was over, they told us to go find the trailer and hook up to that trailer then wait for them to come check to make sure it was hooked up right. Then Waited 30 minutes, had to go back inside for someone to check off that the trailer was hooked up right. Not a lot of communication here

Tetyana T.
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thank you

Wendy R.
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It was the most convenient in Steamboat. Easy drop off.

Cheri S.
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Always enjoy working with Sasak. They're helpful, super knowledgeable, and courteous. I very, very much appreciate their excellent customer service

Scott S.
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Customer did not leave a comment.

Walter K.
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Kenneth M.
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arick C.
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Awesome!

Timothy W.
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Customer did not leave a comment.

Bright S.
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Customer did not leave a comment.

Brandon T.
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Always amazing

Clif L.
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Can't improve on the service, professionalism or friendliness of the folks at Sasak - absolutely top notch from start to finish!

CHELSEY S.
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Customer did not leave a comment.

ADELAIDE C.
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Not much! Jody was wonderful fast and efficient!

Jake H.
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Jodi was great to work with

Gene B.
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The two 12 volt plugins did not work. Also the driver side window washer did not work......The vehicle was very clean and the agent in in Steamboat was terrific to work with.....

sean G.
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Customer did not leave a comment.

Mary L.
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Anne M.
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Jerry S.
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Patrick G.
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Customer service was ok once you got though......had to wait up to 30 minutes on one call......unbelievably bad !

Timothy W.
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Customer did not leave a comment.

Carl P.
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Next time Craig. No help unloading, no help whatsoever. Customer service is a joke. The attitude was go and get out of here, we don't want you.

Lewis C.
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Customer did not leave a comment.

Michael C.
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The owner helped get the strong lock off when the key broke off at no charge. super helpful, great guy!

ZACHARY S.
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Customer did not leave a comment.

Elizabeth Blair S.
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I reserved the truck for 7:30am, I called to confirm, watched the contactless video, etc. When I arrived to check out the truck, received a message that the place doesn't open until 10am. If it weren't for a track with the keys in it and calling numerous numbers to get a live person, I would have had to wait 1.5 hours while 10 people were waiting at a storage unit. When I reserved the truck, I also stated that I would not return it until Friday evening, yet on the reservation it still stated Friday Morning. The website is not user friendly and is hard to navigate. I would say it was NOT Sasak's problem, but Uhaul as a company

Eric P.
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Customer did not leave a comment.

Douglas P.
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Customer did not leave a comment.

Curtis T.
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Customer did not leave a comment.

Curtis U.
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Customer did not leave a comment.

DON P.
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The fella in Steamboat Springs was helpful enough but I was charged an extra day and he wasn't aware of the time difference on the location drop....ie PDT v RMDT. I brought that to the attention of Tina, in national customer service, and she helped me out with a credit. I would like to give her 5 stars and a paid vacation, if that's possible! She understood and took care of the issuel quickly.

Robert H.
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Customer did not leave a comment.

Jeffrey P.
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John R.
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John M.
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William W.
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Kodie B.
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joe C.
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Jodie and Larry are very accommodating and helpful. I would go back to there location in a second.

Lynne S.
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Jody was very knowledgeable and helpful! I would wholeheartedly recommend Sasak U-Haul! :)

mike C.
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Customer did not leave a comment.

Deborah B.
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We were very pleased with the checkout/checkin process, the adjustment to our overall rental when we didn't need it as long as we thought. Would absolutely use Sasak Trailers again!

Nancy B.
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Customer did not leave a comment.

Jamie M.
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I dropped off in the night since there was not many spaces. I left it near door and they had returned it for me first thing with out any contact.

Becky H.
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Was quick and easy.

Jose P.
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Keep doing this way!

Richard G.
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Customer did not leave a comment.

johnnie M.
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Customer did not leave a comment.

Scott B.
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Met Larry who made the whole drop-off process easy and painless. Had a nice chat about the area too. Really enjoyed meeting him, and gave a great introduction to a new area.

David S.
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Customer did not leave a comment.

MATTHEW R.
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Knowing where a trailer is located when calling. Moving trailers around in the company so it is easier for customers to get them in more populated areas.

THOMAS F.
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Customer did not leave a comment.

Colleen M.
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Very helpful, friendly and would definitely recommend.

Joe C.
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The people were great and the truck was ready.

David D.
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Drop off was easy and quick

Gabriella K.
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The owner was extremely nice and helpful and efficient.

No reviews have been submitted for this location.

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