Customer Reviews for Saums Road Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Clean, neat, understanding and efficient.

Rating:

4.0

We had no problems with the location but we did have problems getting the truck. I had initially reserved the truck for a different location and then I received a call saying that they would offer a discount if I could pick up at a different location, which was not a problem. She had mentioned that I could pick the truck up early if I wanted using the afterhours pick up at the new location. We logged in to our account and were unable to gain access to the keys. We initially talked to one gal and she saw a problem so she transferred us to someone else and this is where things went south. This lady had no patience for what we were saying even telling me that I was reading the information wrong. She was very condescending and scoffed at most of what we had to say. She eventually acknowledged that we were at the correct location and 30 minutes later, we were able to proceed. BUT, we had no idea that we needed to supply phone numbers of 2 different people to be contacted to verify operation. Had we known this, we could have prepared some people to be expecting calls....at 11pm. We eventually hung up on the representative and came back the next morning. We were in and out in less than 10 minutes. (No discount was ever given)

Rating:

5.0

This has to be the best experience I have ever had with the customer service at the facility. It was a little haunting with the app trying to do the mobile rental. But the employees at the actual facility are top tier and very nice and helpful. I would definitely recommend them to anyone

Rating:

5.0

The storage location is, at the time of this writing, under improvements. So finding the office was a little confusing, but once i did come in contact with the associate, she was apologetic for the confusion and did everything she could to make my drop-off as easy as possible. She disconnected the trailer with a friendly demeanor and smile on her face. She even made suggestions on how i could make my future drop offs easier with their location. I asked if she needed help moving the trailer to a parked postion and she happily said "not at all, i got it!" Now that is service with a smile!

Rating:

3.0

The person working there is nice, but the truck was very old, hard to drive and bad brakes.

Rating:

5.0

Need grease for the Dolly Tow that all...

Rating:

5.0

I have no suggestions of any improvement, because my service was so excellent. Staff was anle to accommodate me at the last moment when the arrangements I had with U haul failed eith my scheduled appointment.

Rating:

5.0

Excellent experience!

Rating:

5.0

U-Haul process and staff are awesome. They have thought of everything to make it easy on the customer. Thank you!

Rating:

2.0

The drop-off location was not so good (Saums Rd). Key drop-off was not described or detailed. (I ended up pushing key under 'office' door. What personnel ???

Rating:

2.0

Couldn’t tell if the place was open or closed because of all the construction. Directions to find the lock box for the keys was unclear.

Rating:

5.0

Excelente 100%

Rating:

1.0

I got a call Monday night changing my pick up time from 9 to 10 because someone forgot to set up my self check in and wouldn’t be in until 10. I waited for 30 min and no one showed up. Customer service was helpful and found me a new truck nearby. I got to the second location and couldn’t find someone to check me in for another 10 min. The trucks bumper was barely hanging on and was not in great condition. I lost an hour with my movers that I had to pay for. Frustrating experience I thought you should know about. Thanks.

Rating:

5.0

Excelente trabajo

Rating:

5.0

I was assisted by Chris and he was a pleasure to work with.

Rating:

5.0

I received excellent attention and advice from the person who assisted me when I made the rental, I am very grateful for their help. /Recibí una excelente atención y asesoría de parte de la persona que me atendió al momento de realizar la renta, estoy muy agradecido por su ayuda

Rating:

5.0

Everything was a good experience. Will definitely use in the future

Rating:

5.0

Nuthin

Rating:

5.0

The representative for U-Haul was very friendly and professional 😊

Rating:

5.0

Person incharge was amazing! Very nice, help-full and friendly. Will be using strictly this location moving forward.

Rating:

4.0

Nothing. I am truly satisfied.

Rating:

5.0

Overall satisfied with the level of service delivery, Attendant was honest, gave his word and kept to it. Location comes highly recommended.

Rating:

1.0

Don't over charge the customer. Have right mileage and gas meter right. What's the purpose of the dispute button if the pics and info you dispute you can't see them.

Rating:

1.0

I ended up being able to return the trailer earlier than necessary which was a day ahead. Unfortunately by the time I finished unloading and cleaning the trailer it was after hours. So we drive the trailer to this drop off location and we watch the videos on the unhooking process Remove the cords and the strips was no problem at all. I had a 6x12 … unfortunately the trailer wouldn’t unclip from my vehicle. We had two people trying for over 30 minutes After hours were reached out to, the first representative was great she was like let me get you guys to roadside assistance they can assist you with no problem ( especially after finding out we were 2 women in a lot late in the evening) The first dispatcher was completely rude. We have her the run down told her we checked everything off the list and tried everything. She had a bad attitude didn’t care about the situation at all just kept telling us that we didn’t know what we were doing basically “professionally” . I told her ma’m we’ve been out here for over 30 minutes trying everything you’ve already said she then said im going to transfer you such and such will help and she hung up on me as I was asking her a question The next representative did try and assist more and she stayed professional. She states that it could be equipment failure but if it wasn’t then it would be on me to pay $300 dollars for having roadside assist. That’s completely wiled. We had to have a total of 5 grown adults to get the trailer off of the trailer… the agent say yes on the phone the entire time

Rating:

1.0

Truck has 178,000 miles and was in poor condition. Driver side door is damaged and would not close properly. Transmission at times would not shift out of first or second gear. Reserved and paid for 12 furniture pads but only 3 pads were provided and was told by office employee that pads were not available and refund could not be provided. Tie -down boards inside the “box” were broken and could not be used. The Saums Road Storage location is junky and not maintained. Large sink hole in parking area is difficult to navigate around. The facility has no security fencing and has very poor lighting which created unsafe conditions for my late evening truck return. Do not use Saums Road Self Storage as first choice for Uhaul rentals!

Rating:

4.0

Very accomodating on short notice.

Rating:

5.0

My initial reservation was confirmed, then changed due to vehicle availability. I did not get a confirmation call from the 2nd location, so I called the new location. No answer, so I called Area Customer Service a couple of hours before my scheduled pickup. Area Customer Service also was not able to get an answer to their call, so my pick-up location was changed again. The 3rd location was just fine...available, professional, etc.

Rating:

5.0

Mark was very helpful and patient with me from. The first day I met him. I really appreciate his professionalism and his respectful way of interacting with me. Thank you for helping me thru a difficult time.- Ms. Cummings

Rating:

3.0

The truck EL 1126C had 3 inches of play in the steering 1 1/2 inches ether right or left Hard to keep centered in road wandered from side to side due to excessive play in the steering sector. the truck had 174000 miles on it cab noise was high truck was very beat up cracked and broken mirrors scrapes and dents

Rating:

5.0

None come to mind.

Rating:

5.0

It went from $19 99 to $86.00 real fast! Fees are crazy....mileage mostly. Location and employee were great.

Rating:

1.0

The customer service was awful.

Rating:

5.0

My experience was good. I feel as though management was accommodating for my needs. I hope others feel the same.

Rating:

5.0

Best U-haul service that I've experienced so far!

Rating:

4.0

Chris was helpful and made things right! The facility is under construction (additonal storage units), so the grounds are a bit cluttered, but don't let that put you off! Overall, a good experience.

Rating:

5.0

Nothing and it was raining you guys are great

Rating:

5.0

This facility informed me on the day of the rental that they don’t have units available. They acknowledged the reservation but they said they sold out and to find another facility. Very unprofessional.

Rating:

5.0

None

Rating:

3.0

Storage / junk yard. Was able to drop off my equipment. Not very appealing but it worked!

Rating:

5.0

Chris was super helpful . He answered ALL of our questions and helped us get the right uhaul

Rating:

5.0

Nothing to add :)

Rating:

5.0

Extremely satisfied

Rating:

1.0

Overcharged me and didn’t check in my van after returning it, friendly but not very organized

Rating:

4.0

Easy mobile check in and convenient location

Rating:

1.0

Lack of communication, waited over a year for my latch to be replaced on my storage unit, which to the date I moved out still hasn't been replaced there for there were times I couldn't access my unit or sometimes even secure it, as a business owner that had things stored in it cost me sales because I couldn't access them at times. I'm very disappointed with the service and lack of communication.

Rating:

1.0

Cancelaron mi reservacion, a pesar que yo llame por telefono y me dijeron que no habia ningun problema, lleque y ya haian cancelado mir reservacion, me dieron otro camion , que dijeron que a pesar de ser mas grande me costaria lo mismo que el que me quitaron, el problema es que al final en lugar de cobrarme 0.79 centavos como decia en mi reservacion, me cobraron 1.09 y no quisieron reconocer el precio original y me cobraron mas de lo que decia en mi contrato inicial. Son unos estafadores. y si no corrigen el abuso, lesdejare un mal rewiev en google.

Rating:

2.0

Unprofessional and understaffed

Rating:

5.0

Best storage experience I’ve had, customer for 4 yrs (left because we moved). We used the temperature controlled units, they were great, I always felt safe accessing my unit, my items were kept in perfect condition and I never worried about my contents being damaged or broken into, no wired smells or pests, there was always a dolly or rolling cart to help move things from the unit to the car, just an easy and great set up. Our pricing felt totally reasonable and affordable for the unit size and service. Staff was always helpful. Highly satisfied!

Rating:

2.0

The mobile check in process is awful - I will never do self pick up again. It was not easy at all. The reps took forever to answer any questions.

Rating:

5.0

The employee was very nice and helpful.

Rating:

1.0

I rent the truck for only one day.Had been charged for 3 days, refund my money,Please do not cheat. Contract No: 21356613 Out ;Sep 25th,In :Sep 26th. We skip Uhaul until this problem solved.

Rating:

4.0

The process was very quick but had a couple issues. When starting the inspection process, it was noticed the vehicle listed on the paperwork did not match the actual truck. I brought this to the attention of the front desk and tried to fix it. He was unable to do it, but I called the customer service and it was updated. I did not complete an inspection process due to the mix up. I originally rented an appliance dolly but at the time of pickup, it was removed due the dolly not fit for service. It would have been helpful if this was known prior to the pickup.

Rating:

5.0

The service is excellent

Rating:

2.0

I was supposed to pick up truck from a different location which was 2 miles frol my house. After finishing verification we leant the vehicle don't habe a world lock. Then the agent on chat cancelled this reservation and send me to another location which is 5 miles from my house. The agent was nice. But for any issue it was impossible to get help from call center. Customer care reaching experience is 40 mins after approval process. I paid 7 miles of gas becuaee uhaul could not delivered my vehicle from my choice of location. That location is so dark and no clear direction on where. I struggled 45 mins in finding the key box. Word key was so jammed the password did not work. It took 15 attempts to unlock that key box to retrieve the key. Worst experience from a company which I had pleasant experience in past.

Rating:

5.0

Nothing service A+

Rating:

3.0

Appointment was set for 3 PM on July 7. Showed up on time to find that the attendant was out for lunch. Not return until 330ish. There’s put a strain on our time limits. The man was apologetic by saying that the other attendant was running late. Later on he admitted to going to have lunch with a tendon because of a random issue. And that there was nobody else that worked there. In other words blatantly lied and then later on came out with the truth. Extremely unprofessional and I will not use this facility again.

Rating:

5.0

They were very professional and knowledgeable of their storage facility. I will be using them again.

Rating:

5.0

Was immediately greeted with a warm welcome and given clear and concise information about my rental.

Rating:

5.0

Staff & Equipement Appreciate all there help.

Rating:

5.0

Outstanding assistant; help tremendously in trailer preparation.

Rating:

5.0

It was super quick and super easy picking up and returning. I would highly suggest going to this location rather than an actual uhaul, because it's always a 30 minute ordeal or longer at an actual uhaul store.

Rating:

5.0

I have had wonderful help from the previous owners and staff,up to my departure on the stated day. Thank you all.

Rating:

5.0

The best service and I would be recommending your facility to friends off mine.thanks

Rating:

5.0

The staff were very friendly and accommodating. I would recommend this storage place to people.

Rating:

5.0

Great staff and great place to rent space.

Rating:

5.0

Would have continued our time with this storage facility but only moved out because we had to relocate.

Rating:

5.0

I am definitely satisfied with all the staff and the storage area. I highly recommend this place.

Rating:

5.0

they have very bad communication with clients and are very inresponsible ... me personally. I do not recommend it, I had a very bad experience ....

Rating:

5.0

Mark was so helpful and accommodating, if we ever move back to Texas, we will definitely use their facility again.

Rating:

5.0

The staff at Saums Road Self Storage has always been accomodating and professional. The facility itself is clean and well managed. Highly recommend this storage facility due to my experience.

Rating:

3.0

I don't use it.

Rating:

5.0

The stuff where nice !!

Rating:

5.0

They were unable to win my business due to my request. But they were nice.

Rating:

5.0

Brittany was excellent the entire time of my rental.

Rating:

4.0

They conveniently fulfilled my needs an will return if needed. Thanks

Rating:

5.0

Absolutely stellar experience at Saums Storage, would definitely recommend to anyone.....

Rating:

5.0

We had a great experience from the first contact, Britney was always on the ball, wish all storage facilities had Britney. awesome experience.

Rating:

5.0

Nice clean facilities.