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KURT W
Customer Reviews for Savage Spirits & Deli
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is an excellent choice for quickly renting a clean U-Haul van to collect large box deliveries from Amazon or nearby stores. Savage Spirits & Deli rep was kind and courteous when I had check-in problems on step 4. The Rep completed the check-in process with me and I was on my way in 20 minutes. What sets this U-Haul location apart is that they have a unified counter for food, groceries, and drinks. Now that’s the best U-Haul experience ever. Thanks Team!
Jerry FEverything was great!
Donna KWhen I submitted my paperwork and dropped off the keys at the end of my experience, I was told that somebody would be back in touch with me after reviewing my paperwork and that never happened. Also, I was charged $25 for a cleaning fee when I pressed the wrong button and then immediately made a comment about it and asked for somebody to check into this and refund the money. That never happened and I was charged a cleaning fee that shouldn’t have been charged.
Thomas HVery unhelpful people. It was a pain to do self check in. I'll never do it again.
Janet CCheck-in via Internet was EXTREMELY difficult to navigate. Employees at the pick-up site were uninformed, untrained and incompetent. Thankfully, your personnel at the 1-800 number were extremely helpful and got me through both the check-in and the dropoff.
Robert WThere is no one there to help. I was charged for an extra day which I didn’t use the vehicle. I returned the truck but didn’t receive a receipt until 3 weeks later. It took an hour to check out when I arrived to pick up the vehicle. It was filthy inside TONS OF DOG HAIR over each seat. Bad experience.
Giovanni MSelf Service Check-In took way too long
Meir GWent very smooth and the price was right
Rick PThe location was great but the check in process was a disaster. I called 30 mins ahead of pickup to confirm nothing else was needed but I still had to do this random authentication with a friend which was hard while standing in 100degree plus heat. Should advise people this is a possibility so I can have someone on standby. Also with fuel prices so high it is really frustrating not to have a gallon guide right in the vehicle-I paid $20 more than needed —10% over my rental - due to overfueling. I won’t do this again which is too bad because location is perfect.
NIKI MI believe my bad experience was no fault of the rent location…..The. Online pick-up wasn’t working right. The person who last used truck left it a mess and the poor girl at the pick-up location was Desperately trying to clean it up… so I had to wait and 20 minutes. The inside had been full of dirt and she took a hose to it so at first I had mud in the back that dried to silt. Then tried to drop off clean, with much more gas than it had at pick up, and a day early and could not bring up my contract to check out just kept saying error. I sent a picture to UHaul of the web page I was looking at. Then 5 different people called me about getting the truck back which was already sitting in the lot. Not a very enjoyable experience at all.
Lisa MI was astonished by how convenient and seamless my rental was. I rented the 9’ cargo van and it was there right at the time they said it would be. It was clean as a whistle and exactly as advertised. I drove it almost 500 miles and the price was beyond reasonable. I even locked the keys in the car when I dropped it off on accident, and they didn’t charge me extra. This is the only option for truck/cargo rentals! Thank you for your service :)
Trevor HPick up time was 1230pm. I arrive on time. Put all info the night before. But ended up calling uhaul and redo everything. Got the car 1pm! I was late for the appointment that was set up at 1pm. I did mobile pick up but ended up doing counter pick up
Mary DHappy Girl here. But tired. Lol
Rose FThis location was awesome!
Garrett HSince I was only their 2nd U-Haul rental, I think they did a very good job. The computer used to check me in was slow so that could be improved. The staff were very helpful land friendly.
Yvonne CI was the very first customer for this location, which just started with u-haul. My comments here are only constructive towards u-haul, not the employee. The employee was kind, professional and doing everything she could. That being said, it is clear that u-haul has not provided sufficient tools or training, making my encounter sub-standard. The employee was provided a tablet computer which malfunctioned multiple times and had a bad internet connection. Also, she completed some of the rental details on her tablet, then I had to complete others on my personal cell phone. This was counter productive and NOT the way u-haul advertises the rental arrangements online. It seemed as though the entire process could have been 10 minutes, but because u-haul had not provided proper training and tools it was 45 minute interaction.
Shawn D