Customer Reviews for Save Green Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Save Green Self Storage

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sidney B. on

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Very helpful, excellent service

Luis S. on

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Margaret D. on

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William K. on

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The rear door leaked significantly while driving in the rain. The trailer wiring ground wire was broken but somehow the lights were still functioning. Disappointed that a trailer with such a significant weight capacity is not equipped with a jack on the hitch. How is someone expected to detach a loaded trailer with a 400# tongue weight without a jack?

Allison K. on

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Justin M. on

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Nothing. Gentleman that helped was super friendly and made every a breeze.

William S. on

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I can’t think of a single thing you could do to improve this facility. I would recommend it and the staff to anyone needing a rental or packing supplies. The staff was exceptional in their service!

Otis S. on

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Mary F. on

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Stanley W. on

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Courteous and very competent service

HALEY F. on

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When I made the appointment I was told the truck would be at a different location. I drove alot further and got to the location to find out I had to go all the way back to hampstead for the truck . Upon arrival, I told the gentleman my name, gave him my ID and got charged alot more than what was previously told to me. After checking the truck the guy at the desk told me he did the whole transaction under the wrong name. He had to call someone because he didnt know how to fix it . He blatantly told the person on the phone that it was my fault for not communication properly. I was the one who said my name, gave him my ID, and verification number. Yet it was my fault HE ran the wrong info ? He took forever to 'fix' it. He called me twice while I was trying to move. When i dropped the truck off he told me he needed my card info again because he ran my transaction under the other guys card. He had to call the same person back because he couldnt figure it out. I sat there and wasted so much time out my day for this guy to fix his mess up because he wasnt paying attention . Also this whole time, when he wasnt on the phone, hed let the phone ring continuously and not answer. Being on the other side trying to rent a truck and getting no answer for about a week, that frustrated me . Next time ill be using penske

Michele N. on

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Dane G. on

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Very nice people here - great to work with.

William H. on

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phillip G. on

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I inadvertently left a small box under the furniture blankets. The gentleman called me and held it in the office. Great fellow nice as could be.

JOHN N. on

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Don and Nick were awesome. Best rental experience I ever had

derrick L. on

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Jon F. on

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Roger H. on

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Great Customer Service from both gentlemen that helped me. The location is easy to get to and get in and out. The equipment was clean and in great condition. Will rent from them again.

Michael I. on

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Elizabeth L. on

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This U-Haul dealer went above and beyond to give an incredible rental experience.

Jason L. on

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I will use this location to rent a truck from now on!!!!

Ariel G. on

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Levy W. on

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The representative was very friendly and knowledgeable!

Ed C. on

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service reps were outstanding,helpfull and polite,,

RON M. on

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john B. on

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Vincent D. on

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all good. efficient fast and pleasant workers.

Roxanne S. on

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The sales rep was EXTREMELY accommodating and very pleasant. I will definitely use this location for all of my future U-Haul needs

JIM C. on

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Chris H. on

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Gregory B. on

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KATRINA H. on

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Very good customer service. Representative was kind and courteous. Very nice guy!

Joe P. on

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Shawn K. on

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Location was great. The UHAL breaks were difficult however

Barry S. on

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Drop off was easy, took less than 5 minutes.

Jeff M. on

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The people were great. Helped us with all questions and issues even after we picked up

Brandon B. on

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This does not apply to this location, but I rented the uhaul online and I was unable to change how long I needed it for so it automatically charged me for five days. Well, I turned it in the next day and I asked the representative if I would get refunded part of the fee since I didn't hold the uhaul for the full five days I was charged. He confidently told me yes and that I would receive and email with the receipt and the confirmation of the refund. I waited the five days thinking it may take that long to process for whatever reason, but it has still yet to come. I want to know if I truly will get a refund or if I was just lied to. Just under $600 for a 25 hour rental is a bit steep.

Nancy M. on

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BILL D. on

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George B. on

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Easy and open all day Saturday

Nikki S. on

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Was told repeatedly that rental would be $29.95 but was billed $39.95. Call store to complain and was told to write my complaint here in the comments and someone would get back to me. My cell # is 252-643-4244 Thank you Nikki Scott

Terra N. on

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Daniel M. on

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Nothing. They definately know what they're doing, and are very helpful

William H. on

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Mary is great! We always great wonderful service from Go Store It!

Gary B. on

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The drop off office was closed upon my arrival.

Marc O. on

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Very well maintained and clean. Very professional and the lady there gave us advice on how to voice our concerns with the bad experience we had.

Hamed S. on

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James E. on

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Don T. on

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Clark S. on

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Dan L. on

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James B. on

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It would be nice if they were open on Sundays, or a location nearby could be offered as an alternate dropoff location on Sundays. There are certainly alternate locations being provided for pickup and the client has no choice but to pickup where instructed.

Debra S. on

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Ian H. on

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The inside of the truck was soaking wet. I had to put a dehumidifier in it for two hours to dry it out before I could start loading. The gas was lower than shown on the contract, I returned it with more gas and was then charged an additional $26 for extra gas.

Lisa M. on

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there was 6 wet blankets in the trailer when i picked it up. this is totally unacceptable. the trailer should have been inspected prior to my rental. it smelled incredibly bad, we had to pull out blankets of course and wash,mop the trailer but still could not remove the smell. our bedding that we transported smelled like the trailer by the time we made it to Raleigh. I was VERY upset over this and it will not happen to me again i can assure you. please tell the people at this location to DO THEIR JOBS!!

Thomas C. on

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TOM B. on

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Charles D. on

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The truck was actually a death trap! We drove it into town, about 13 miles and it shimmied and was all over the road. Luckily there was a dealer, Earl's Garage had the same truck and we swapped. Since that happened and we were sent out with junk I will not be returning. If I could have found another company with the right truck I would not have used Uhaul.

Kim V. on

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Richard W. on

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Online reservation is awkward and not user friendly at all. Great help from staff at Go Store It and equipment was great, Your online system needs a lot of help!!

STEVEN T. on

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Brad W. on

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The truck was a piece of shit. Didn't feel safe to drive. Terrible steering.

Charles P. on

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john T. on

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Very unhappy with charges because trailer turned in @ different location - still a U=Haul dealer.

Lou F. on

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William C. on

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Steven S. on

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You didn't have the truck size I ordered but that was fine. Go Store It was very helpful and friendly.

Kevin L. on

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Very difficult to make the u-turn required on Market Street to get the truck to the lot. Nowhere to park the truck. Had to wait for the storage manager to return from the premises to check-in the truck. He was great but it's a tough location to return a vehicle.

Sean W. on

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michael N. on

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Patrick F. on

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Excellent and friendly staff.

Billy H. on

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serve coffee and a muffin....great service; very helpful young lady; knowledgeable and professional attitude, will use this company again

Brian H. on

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Karen M. on

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Heather G. on

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Allen V. on

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Joanne L. on

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Richard G. on

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carolyn I. on

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DENISE M. on

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Great agent and very personable.

Jen K. on

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Diane M. on

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Great service...would recommend to anyone!

Joe P. on

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The lady running the office was wonderful. Very kind, knowledgeable and efficient in her work. I will definitely rent there again if ever needed.

MICHAEL B. on

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They are always great at taking care of me. I have used the rental and storage units on a few occasion and will continue to use them.

Per Y. on

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Emmett D. on

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Greg L. on

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Adam C. on

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David N. on

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Kati S. on

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John M. on

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PATRICK S. on

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BRIAN A. on

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ARNOLD C. on

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This location was 9 miles north of Wilmington. The availability of vehicles closer to Wilmington was not available per representative

John M. on

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John M. on

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Donald R. on

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dab S. on

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Jerry H. on

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