Pick up location for truck was horrible. Guy tried to charge me again. Gave me a hard time. Next door was a sign saying this is not the drug sing. Have a picture. Had my wife with me.Manuel G.
Customer Reviews for Save
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The inside of the store was clean. The outside was pretty dirty.Jason B.
Do not use this location. Truck was full of garbage, glass and the last persons items. Glass and garbage in the grass lot where it was parked. I waited and extra hour for the â€œstaffâ€ to find the keys, only to find out the last renter had to bring them back. Avoid this place for pick up.Ian N.
Everything was perfect! Super friendly staff! I would highly recommend this location to anyone. If I should ever need to rent a U-Haul in the future I will definitely go through this location.TONY LEE V.
Worst location to ever make a honest paying customer go. The only thing that made me feel safe was the fact that I have my concealed carry license and my gun on my hip. When I arrived to pickbup my truck I was told I could not get it for another three hours eventhough it was sitting in the lot behind the gas station. The people who worked there were rude and could only speak to me in a one word sentence. The attendant did not come out from behind the bullet proof glass to do a safety check on your 26 ft box truck , because if he had he might have realized that the alignment was off and pulling hard right. The on person who was able to be reached and was actually helpful was Mike from aggressive builders and storage. He was the person who I first begun dealing with until u haul changed the plans and therefore cost me money and did nothing but add aggravation and dissiapointment. As a business owner myself I would be ashamed to have one of my locations in such a disgusting drug stricken part of town. And just to be clear I grew up on the south side of Milwaukee. I've seen some shit in my day, so if I'm not ok with a neighborhood then you should probably find a new location to conduct business.ANDREW N.
u-hual didn't allow me to drop off the truck at a location that closer so instead I had to go 4 miles out of the way. I pasted 2 other faciliites on way to the drop-off!NICK G.
Customer did not leave a comment.KEVIN O.
Customer did not leave a comment.Peter G.
The off was short staffed but the manager was doing the best he could! I found the service was great!GEORGE B.
Drop off lot snow over 10 inchDavid D.
Customer did not leave a comment.Nkechinyere O.
Truck had a u-joint or mid-shift bearing going. The foreign folks didn't seem like they were going to do anything about it for the next renter. Also reserved protective pads, but none were available. The reservation was made with one company and transferred to another that had no pads available. They didn't offer to call around, but suggested I drive around to other places to see what I could find. The equipment was fine, but there doesn't seem to be any franchise control given the large amount of uhaul folks in the area. I have twice rented uhaul trucks in as many years, and the dolts taking the reservations really seem to stumble thru the reservation and checking out process.TOD P.
Customer did not leave a comment.Charles G.
Customer did not leave a comment.CHAPPEL C.
They didn't have some of the equipment the i requested with my reservation. They didn't confirm the mileage before or after, luckily I took pictures. I also didn't like the fact that they were using their personal phone to do everything as well as enter my debit card info.MARA J.
Bad neighborhood and there was only one guy who spoke English well enough to use U-Haul system. I was supposed to pick up truck at 9am and have for 24hrs. I had to wait until 10am when the english speaking man came in and had to have truck back by 8pm before he left for the weekend.DUANE F.
Customer did not leave a comment.Nicholas H.
Make sure they dont charge for gas when you return vehicle in the same condition and charge you unnecessary/additional things that you did not get.JENNIFER M.
train your people at this locationJim H.
Have people that actually know what they are doing renting the uhauls. Additionally they double charged me for the rental which is ridiculous. 0 starsHuangcun H.
I am a moving labor company and we rent uhauls all the time to offer full service moves to our customers. This Uhaul dealer does not show his employees how to use the POS properly so that my employees can get the truck and keys. We waited an hour and had my customer waiting for us because they didnt know where the key was and when they found it they couldnt get it from the lockbox because they didnt have the keys.Andrew B.
Save gas station (in Michigan City) employees are not trained properly to handle the check out and check in process. I spent 2 hours attempting to help them and was unsuccessful in the end. I have been overcharged for my rental. Part of the problem might be there website setup. It allowed me the option to checkout a trailer at 9:00pm on Sunday night and when I called the UHaul customer service number they said I should not have been able to pickup after 5:00 pm on Sundays.Steven T.
Customer did not leave a comment.Cameron G.