Customer Reviews for SB Rentals
(U-Haul Neighborhood Dealer)

536 reviews

525 Buggy Cir Ste 1   Carbondale, CO 81623

(970) 945-9746

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 9/18/2021 - 9/19/2021: Closed

Services at this Location:

Contact Us

(970) 945-9746

525 Buggy Cir Ste 1
Carbondale, CO 81623

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 9/18/2021 - 9/19/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Horrible experience with getting to pickup. Received email saying truck would be available in Glenwood, not where I reserved, I responded asking if we could pick up earlier- no response. Next message from Uhaul said that rental was being cancelled. What? Called the number and after much attitude was redirected to this location, another 20 miles away. Location was fine, just the process is junk.

GREGORYFREDERICK T. 
Rating:
4.0

Customer did not leave a comment.

Peter D. 
Rating:
3.0

Customer did not leave a comment.

PAUL L. 
Rating:
5.0

Customer did not leave a comment.

Jay H. 
Rating:
5.0

Seth is a conscientious, accommodating professional. He went above and beyond to help me with short notice. I owe the success of my move to him. Thanks, Seth!

CARRIE A. 
Rating:
5.0

Customer did not leave a comment.

Jack O. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Carbondale is a small town, so I wasn't surprised by the condition of the location. You can't expect a nice facility in such a small town. But the employee, while very busy, was professional and efficient.

Jill R. 
Rating:
5.0

Seth was very accommodating and made the rental experience seemless.

ROBERT S. 
Rating:
3.0

The drop off as at a lot with no one present. We contacted the owner/manager by phone and just left the U-Haul trailer in the lot. We had to contact the owner/manager and let him know that we dropped off the trailer and then requested that he file the appropriate return drop off notification with U-Haul so that, we would have confirmation of our abiding by the terms of the rental contract. This process was a little bit unusual but, it worked just fine.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Stephanie W. 
Rating:
5.0

Excellent service -- helpful & friendly with a pick-up during a pouring rain storm.

Scott M. 
Rating:
3.0

The operation is not quite at the listed street address. Signs to where the business is would be helpful.

SUSAN D. 
Rating:
5.0

Thank you

Dan W. 
Rating:
5.0

Customer did not leave a comment.

abi S. 
Rating:
5.0

Customer did not leave a comment.

JAYDE Y. 
Rating:
5.0

Great service. Available immediately. Lots of room. Very friendly and helpful!

Christopher T. 
Rating:
1.0

Had to drive 6 hours to pick up a trailer. Ridiculous. Added an entire day to my move

PASCUAL F. 
Rating:
3.0

Great customer service! The guy who helped me check in was excellent, very professional, kind, and knowledgeable! i do wish he had a real office to work out of though. Looks hot in the summertime to be in a tiny shed.

Linnea C. 
Rating:
5.0

Customer did not leave a comment.

ANDRIJA P. 
Rating:
5.0

Customer did not leave a comment.

andy P. 
Rating:
5.0

Seth, the gentleman who rented us the truck was superb. Friendly, professional and efficient. Thank you -

MICHAEL K. 
Rating:
5.0

Seth is really good. Super helpful

Tim O. 
Rating:
4.0

Customer did not leave a comment.

CHRIS P. 
Rating:
4.0

Customer did not leave a comment.

Sherron A. 
Rating:
4.0

Customer did not leave a comment.

ADLEY B. 
Rating:
1.0

There was ample confusion about drop-off. A representative told me via phone that I had to be there at 10 am despite wanting to drop off earlier (and suggesting that they opened only at 10am). No one was there at 10am to help through the process.

CHRISTIAN T. 
Rating:
1.0

There was ample confusion about drop-off. A representative told me via phone that I had to be there at 10 am despite wanting to drop off earlier (and suggesting that they opened only at 10am). No one was there at 10am to help through the process.

CHRISTIAN T. 
Rating:
2.0

There was no one there to assist me.😣😣😣😣😣

Francis A. 
Rating:
5.0

Customer did not leave a comment.

Tommie W. 
Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
3.0

Customer did not leave a comment.

Cullen R. 
Rating:
5.0

Seth was terrific! Everything was great. Thanks for helping me with my move.

Wolfe-Erich S. 
Rating:
5.0

Customer did not leave a comment.

Aaron C. 
Rating:
3.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Thanks Seth!

James G. 
Rating:
5.0

great management at both ends of Uhaul service.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD O. 
Rating:
5.0

The attendant in this location gave us excellent service and went out of his way to help us with the equipment. Please recognize him.

GREGORYB N. 
Rating:
5.0

Easy drop-off, very convenient to my location!

JEFFREY B. 
Rating:
2.0

We were charged for a “heavy decal scratch” when I hadn't damaged the truck in any way or scraped against anything

Renee T. 
Rating:
5.0

Excellent Customer Service

Robert A. 
Rating:
5.0

Enforce returning trucks with full tank of gas. Seth was very good to work with. Truck was clean and ready on time.

James G. 
Rating:
5.0

Customer did not leave a comment.

Brooke H. 
Rating:
5.0

Dillon and Seth are amazing. The service was incredible, quick, and friendly. Very impressed!

JOSEPH ANTON D. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
3.0

Customer did not leave a comment.

Chris G. 
Rating:
5.0

Customer did not leave a comment.

Veronica L. 
Rating:
5.0

Customer did not leave a comment.

EDWIN C. 
Rating:
5.0

Nothing. The experience was great.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

Terri K. 
Rating:
5.0

Customer did not leave a comment.

ALISON T. 
Rating:
4.0

Lot attendant was courteous and prompt

ROBERT J. 
Rating:
4.0

Customer did not leave a comment.

DAVE T. 
Rating:
1.0

For real? I was charged double for helping you guys not have to rotate your vehicles. I had much much rather returned the truck in grand junction but the employee in the Carbondale location insisted I bring it back. I was charged 91 extra miles.

Holly R. 
Rating:
5.0

Seth was great! This was a very easy rental - called snd made a reservation, came in and all was in order. Seth is very professional and nice to work with. Thank you!

ROGER A. 
Rating:
4.0

Customer did not leave a comment.

james O. 
Rating:
5.0

Customer did not leave a comment.

TRACY S. 
Rating:
5.0

This location is always great and has taken great care of me every time I need a uhaul in the valley

DEVIN K. 
Rating:
5.0

Good experience!

JEFFERY K. 
Rating:
5.0

Seth was great! Service was quick and freiendly

COTTON K. 
Rating:
5.0

Great experience! Staff was extremely helpful and very patient as it took me a few tries to back the trailer into the correct position. I would recommend this location!

katheryne F. 
Rating:
5.0

Seth!

Dillon H. 
Rating:
5.0

Guy is great in the shed. Always smiles and is helpful.

Rob H. 
Rating:
4.0

Customer did not leave a comment.

ROBERT C. 
Rating:
3.0

Customer did not leave a comment.

Doug P. 
Rating:
5.0

Nothing really. I've rented U-Haul trailers a number of times over the last few years and my experience has always been very good. I particularly like the online access for easy rental with your phone

Richard M. 
Rating:
3.0

Customer did not leave a comment.

Jack O. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
3.0

The online check in system is horrible. Why do you need to call two people to verify that I'm renting a Uhaul? You already have my driver's license and credit card!!!!!! The friends helping me move did not have a lot of time and the online check in process took a lot of our time.

Watkins F. 
Rating:
3.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Far too basic.

JOHN L. 
Rating:
5.0

Well done--the truck was ready and in good condition, and the cell phone pickup and dropoff worked smoothly. My only suggestion for improvement would be that the gas tank would be full when the vehicle is picked up, so that topping off on return would be simple. As it is, you have to "guess" how much gas you used to return the tank to approximately the same level as when picked up.

Robert B. 
Rating:
1.0

The equipment was very dirty and the representative did not attach the Uhaul to our car correctly which caused the chain to drag and for us to be pulled over by the police. The policeman then had to help us rig the chain so it no longer dragged and issued us a warning. This all happened around 1 in the morning as we were trying to drive across the country in a move. I believe because the chain dragged it was most likely damaged and we were just charged for this. It was a very poor experience overall and we would very much appreciate being refunded for the damage to the chain at least since we did not attach it and assumed that the Uhaul representative knew how to do it correctly. Thank you.

KRISTIN J. 
Rating:
5.0

No problems

JERRY C. 
Rating:
5.0

Thank you very much

VITALII P. 
Rating:
5.0

The operator, Seth, was highly professional and extremely helpful, helped me to get my trailer hookup lights to work, very responsive to phone calls, pleasant demeanor - I've been using Uhaul for years, and he is top shelf.

peter M. 
Rating:
5.0

Great fast service

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

J. R. P. 
Rating:
5.0

nice fella working

ALAN P. 
Rating:
4.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

Jeptha H. 
Rating:
5.0

The customer service was wonderful. The equipment though was not suitable. I got stuck twice in the snow and the road was well maintained, even after I got it out and at the new location the truck had trouble driving on flat ground with very little snow on pavement. I was only able to get one truck load done cause of the inconvenience of this truck. I thought they were made to be loaded with furniture and haul a car if need be but unfortunately this truck cant handle moving. All I had in the truck was a couch, queen size mattress, book shelf and a few boxes. Not even enough weight to effect the truck this way.

ELOISE C. 
Rating:
3.0

They had not enough blankets, even though I reserved 3 dozen, they had 6+. I actually blame corporate for this. They are the ones taking the reservations, and should be checking up on this. It's managements fault that they don't have the right equipment.

WERNER S. 
Rating:
1.0

Not staffed until 10am and no room to drop off trailer. Vehicles overcrowded. Had to leave trailer on street. Simply unacceptable.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

MARIA D. 
Rating:
5.0

Super helpful and knowledgeable staff!!

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Nina G. 
Rating:
5.0

Service was available immediately when I drove up to pick up trailer. The gentlemen who met me and assisted was most helpful. Jay Cofield

JAY C. 
Rating:
1.0

After 21 years of renting from Budget I decided to branch out and rent from U-haul. I thought maybe you guys had changed but clearly you have not. Horrible and Rude service at this location. Called to talk about the invoice with the guy and he hung up on me. Over charged me a-crossed the board. I guess budget is better no matter how far away they are. Clearly worth the extra drive time and effort.

TATE C. 
Rating:
5.0

Customer did not leave a comment.

EARL G. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
3.0

Customer did not leave a comment.

katelyn F. 
Rating:
3.0

Customer did not leave a comment.

Scott M. 
Rating:
3.0

NO space to leave the truck.

Nicole C. 
Rating:
1.0

Was running a day late called to make arrangements sent to voice mail no return call following day returned called again left message no teturn call no parking had to use app to return tried to call uhaul on hold for 45 minute the customer service refused to deal with problem

Dan H. 
Rating:
5.0

The attendant in charge waited for me and helped me find a spot to park my own car and was very nice.

Victoria B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly B. 
No reviews have been submitted for this location.

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