Customer Reviews for SB Rentals
(U-Haul Neighborhood Dealer)

688 reviews

525 Buggy Cir Ste 1   Carbondale, CO 81623

(970) 945-9746

Hours

  • Mon–Fri
    10 am–4 pm
  • Saturday
    10 am–2 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(970) 945-9746

525 Buggy Cir Ste 1
Carbondale, CO 81623

Services at this Location:

Hours

  • Mon–Fri
    10 am–4 pm
  • Saturday
    10 am–2 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly person the gentleman in Carbondale!!

Filiberto P. 
Rating:
4.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

Thank you

Gustavo L. 
Rating:
5.0

You need better communication! Was texted several days before picking up my trailer and was told my new pick up location was now more than 3 hours away. Even though I booked a month or so in advance, you made take time out of my busy schedule to call and when I was told that you couldn't guarantee the trailer would be at my original location for my original time and date, you made me have to drop everything to go pick it up the next day. Unacceptable and no amount of apologies will make up for that!!!

Stephen G. 
Rating:
2.0

There was no personnel. He had to do everything by yourself with the app.

Frank H. 
Rating:
5.0

Thank you! The truck was clean and ready.

Victoria W. 
Rating:
5.0

This is a unique U-Haul site, but works in small town Carbondale, CO and the manager was super friendly.

Harrie L. 
Rating:
1.0

There was no one there. And there wasn't an obvious place to park.

BRADEN E. 
Rating:
5.0

Seth is the best. Helpful, friendly, knowledgeable about the equipment. He is U-Haul executive material for sure. Promote him at once.

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

Jeff D. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
3.0

Vehicle was not clean at all and the windshield washer was spraying into the sky so you couldn't wash the windshield off.

Benjamin D. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Jessica H. 
Rating:
5.0

The gentleman who helped me was SO SO nice. He came back after hours to give me my wallet which I left in the uhaul I was SO appreciative!

Lady F. 
Rating:
5.0

The truck ran like a champ, consumed gas like a football player consumes food and generally was completely satisfactory. The assignment and locating staff of U-Haul were all knowledgable, helpful and deserving of praise. I can't think of a thing that should be improved in your corporate/customer relations.

JOHN C. 
Rating:
5.0

I can't say enough about the service we were given by Ronnie Locke! He was awesome!!

russ T. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Awesome experience as usual. Thank you, Seth!

Erich S. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

I signed up for a trailer online. When I arrived at the location at the assigned time check out was very quick. Seth was helpful and friendly.

denise R. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
3.0

Customer did not leave a comment.

Tracy S. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

The gentleman was helpful, knowledgeable, and easy to work with. We will definitely tell our friends and recommend SB Rentals!!

Lawrence W. 
Rating:
5.0

Customer did not leave a comment.

India B. 
Rating:
4.0

Customer did not leave a comment.

Rich B. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
1.0

They charged me for 2 days when the location I picked up said I could have the 2 extra days free. I also see charges that I have no idea why they are there extra.

Raymond W. 
Rating:
4.0

Checkout was quick, efficient and problem-free. This particular trailer should be retired as it is showing considerable rust and leaks like a sieve - it is not that hard to make a simple box-on-wheels waterproof!

Paul K. 
Rating:
5.0

Customer did not leave a comment.

Chad W. 
Rating:
5.0

Customer did not leave a comment.

doug R. 
Rating:
5.0

Customer did not leave a comment.

Cathy L. 
Rating:
5.0

Seth was awesome highly recommend this location

Amber D. 
Rating:
3.0

Unfortunately, I reserved a truck for Eagle, CO but had to drive to Carbondale, CO to pick up the truck. This is more than an hour away, This of course was at my own expense which sucks!

Matthew P. 
Rating:
1.0

You guys charged me for gas, but I turned it in at the same amount as when I picked it up. Rip off.

Raymond W. 
Rating:
4.0

Customer did not leave a comment.

Volker K. 
Rating:
5.0

Our only concern was that 2/4 tires were down to the wear bar, but they made the 1000-mile trip without any problems.

tami W. 
Rating:
4.0

Customer did not leave a comment.

Kyle N. 
Rating:
3.0

Parking lot was really crowded, and the signal is bad,

Zonai R. 
Rating:
3.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Fast and easy for pick up and drop off! The smoothest of smooth! Seth rocks!

jake Z. 
Rating:
4.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Went great. Good experience, will return if I need another trailer.

Anthony V. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Your automated 800 is severely lacking and customers should have the ability to dial directly to the location. Reservations need to be improved. Three times I have reserved trucks and twice I was sent to a different location and once there was no truck available. What's the point of reserving?

J W. 
Rating:
5.0

Customer did not leave a comment.

Leticia B. 
Rating:
5.0

Improve? Not much. Seth was pleasant, efficient, answered all my questions. The truck was clean, easy to operate. After hours return was was also easy and simple. Thank you.

lyn B. 
Rating:
5.0

If people are working in the registration area and a customer is waiting for assistance, um say next.

Gary O. 
Rating:
3.0

Customer did not leave a comment.

James P. 
Rating:
4.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Brand new van! Seth is great!

Amanda B. 
Rating:
5.0

Seth is excellent all around! Always great service!

ALICE P. 
Rating:
2.0

Both phone numbers are not operational. I left without the packing blankets. Trying to call the contact number on the the contract met with not a working number. When returning the trailer before the time no one was available. I tried the phone number listed on the “office” it was not in use. I did discover an appliance mover in the trailer. Which I used to get the stuck hitch off my truck.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
3.0

No one around when I returned my trailer as after hours

Todd K. 
Rating:
5.0

The agent at Buggy Circle was friendly, knowledgeable, and able to handle my tax exempt rental without difficulty. Other locations have not been able to do this. This is my favorite U-haul location.

Tim S. 
Rating:
3.0

Customer did not leave a comment.

matthew M. 
Rating:
4.0

Customer did not leave a comment.

David T. 
Rating:
4.0

Customer did not leave a comment.

Eira S. 
Rating:
5.0

Electronic check-in was a disaster. Asked me for a passport, total insanity. This needs to be fixed. Location was fine.

James W. 
Rating:
5.0

Seth is great.

Joe L. 
Rating:
3.0

Customer did not leave a comment.

Christina W. 
Rating:
4.0

Customer did not leave a comment.

Ann B. 
Rating:
2.0

Customer did not leave a comment.

Kristen M. 
Rating:
5.0

Customer did not leave a comment.

Howard W. 
Rating:
5.0

Customer did not leave a comment.

Darnell R. 
Rating:
5.0

This dealer was amazing, I will absolutely be picking up any future truck rentals here! 10/10!

Savannah R. 
Rating:
5.0

Simple easy drop off

Chad D. 
Rating:
5.0

Customer did not leave a comment.

HughLawson W. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Rob M. 
Rating:
5.0

Customer did not leave a comment.

KATHRIN B. 
Rating:
5.0

Customer did not leave a comment.

KATHRIN B. 
Rating:
5.0

Customer did not leave a comment.

bill G. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP B. 
Rating:
5.0

Customer did not leave a comment.

Dennis W. 
Rating:
5.0

Customer did not leave a comment.

Maria P. 
Rating:
4.0

This rental was supposed to be from Grand Junction, CO to Idaho as stated on the initial agreement. I was informed when I asked if I could pick up the equipment a day early that I would have to get it in Carbondale, a 200 mile trip. Very inconvenient for me. At the very least this should have been mentioned to me up front and should have been reflected on the paperwork. The Grand Junction office showed a lack of professionalism and no concern for customer service.

Thomas S. 
Rating:
1.0

No attendant during business hours. Was essentially scrap yard with a few uhaul trailers.

Nathan F. 
Rating:
3.0

Disappointed that I had to drive over 200 miles round trip just to pick up the equipment. Better signage would make it easier to locate.

Gary S. 
Rating:
1.0

No one was available to take the trailer and then the "location services" part of the app was not working after multiple attempts on multiple phones and multiple phone calls to UHaul to try to return the trailer without a person there.

Dustan D. 
Rating:
5.0

Customer did not leave a comment.

ROBERTMICHAEL C. 
Rating:
5.0

We arrived early and received prompt customer service. Thank you!

Michelle F. 
Rating:
5.0

Customer did not leave a comment.

Jim K. 
Rating:
3.0

No one was available during open hours to accept returned equipment. No one called back.

ted P. 
Rating:
4.0

Customer did not leave a comment.

george T. 
Rating:
3.0

Clean inside of trailers

DAVID Y. 
Rating:
5.0

Customer did not leave a comment.

Walter C. 
Rating:
4.0

Customer did not leave a comment.

Stephen F. 
Rating:
1.0

They letterhead wrong keys on the lock box, it was very stressful the find the truck as I had to try the keys on all of them. I do not recommend this location in Carbondale, co to anyone

Cristina B. 
Rating:
5.0

Everything was excellent. I cannot think of one thing that was off or incorrect. All was great!!!

Marilyn L. 
Rating:
5.0

n/a

JEFFREY N. 
Rating:
2.0

Your mobile check-in requirements should be completed before the time of pick-up. Contacting alternate contacts is time consuming and frustrating. Especially when your system is time sensitive. Contacts won't always pick up a phone call from uhaul unknowingly. I had to reach out to my alternate contacts to inform them to answer a call from uhaul, to verify my identity, and the system timed out, so I had to start over again. Frustrating to find out I needed a passport as well at the time of a mobile check-in, unaware I would need a passport, which I didn't have with me at the time. Would never recommend this service to anyone. There should be clear instructions, all of which could have been completed prior to picking up the truck. This all took almost an hour to complete, which then put me behind schedule. Customer service was subpar, luckily kourtney was helpful. However the first customer service person I called just kept asking me over and over if I saw the truck instead of giving me instructions on where to look for the number of the truck. Because the photo of the truck was completely different from the actual truck I ended up with. Would never recommend this mobile pick up service to anyone. Absolutely horrible.

Linsie M. 
Rating:
5.0

Customer did not leave a comment.

STEPHAN D. 
Rating:
1.0

Borrowed the truck for 8 hours. Returned clean and with a full tank. Hit with the $25 cleaning fee for absolutely no reason. Pure profiteering. Will be filing dispute with AMEX.

MAGNUS G. 
Rating:
5.0

Customer did not leave a comment.

Paddy O. 
Rating:
5.0

Customer did not leave a comment.

CRISTAL R. 
Rating:
2.0

do not change the date of the rental without confirming with the client.

peter D. 
Rating:
5.0

You have put these new heavy steel extender bars on your trailers. I watch men struggle to pick that up even when the trailer is empty. What happened to the cranks so you could get your U-Haul on and off of your trailer without having to call the neighbors? Being in a small rural town, I called 911 to help me unhitch the trailer. Even men struggle with this heavy trailer. I'm a 60 year old woman but stronger than most women of any age. If I can't manipulate that thing no woman can. As women become more and more independent, they rent their own trailers and do their own moving. Please put your cranking jacks back in it. I love Seth at the U-Haul dealership. It would be a shame if I had to go somewhere else just because I can't manipulate your equipment which is a first for me. I rent from you all the time and have over the last 40+ years. You are alienating an entire gender from renting from you.

JULIE S. 
No reviews have been submitted for this location.

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