Customer Reviews for Schefus Automotive Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Schefus Automotive Inc

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TROY N. on

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I know the saying is "there's always room for improvement" , but this place is great just the way it is. Fast check out and even faster check in. The right equipment and knowledgeable (trained) staff.

Itzhak L. on

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Very good service.

Gregg G. on

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The U-Haul employee was quick with the paper processing, and was able to resolve a trailer wiring issue.

Paul M. on

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karyl c. on

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KATHY S. on

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Nothing.

mark w. on

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Rebecca B. on

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Ron T. on

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the app is horrible. It took longer to rent through the app than to wait in line at the office.

Karen M. on

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Check in on your locations and make sure they are inviting and easy to find and get in touch with someone!

Shannon S. on

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Sarah K. on

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I spent 30 mins doing the online check- in in order to pick up keys, no one was there when I went inside, waited another 15 minutes and then waited in line for another while because he refused to look at my phone and give me the key; when he was finally ready to help me it took 30 seconds so app and uhaul worked well. This location was terrible. Truck had much wear and tear and the dash lights were on.

Brett J. on

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Have used them before, but this was an after hours drop off.

Jonathan O. on

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daniel t. on

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michael c. on

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Uhaul truck was an excellent comfortable ride. Very happy with staff. Friendly and helpful. Perfect size truck for what I needed. Thank you!!!!

Randy U. on

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Quick friendly service.

dave b. on

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Might.

Elizabeth L. on

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Andy D. on

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The process was simple and efficient, what more could you ask for?

Erin B. on

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Randy P. on

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STEVE L. on

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Pave parking lot

Perriea N. on

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Hiram M. on

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Don B. on

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The owner made the rental process very easy. The only thing he did not do was drive the truck for us. A great experience, customer for life.

david d. on

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Bill F. on

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James G. on

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We dropped the truck off on a Sunday so no one was working. Next time I will know not to put the key in the drop slot before completing the online return. I messed that part up. I called u-haul to explain and was greeting with a very helpful person.

. on

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Online pick up and delivery was nice

Jeff O. on

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Super service and very friendly. Thank you.

bryan s. on

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Very friendly location. I did not have the chance to catch his name but good location overall. I’m surprised his office isn’t located in the new looking storage facility next door though.

James M. on

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We were thrilled with the service. Received a call from the location to verify we still needed the truck given the morning temp was 20 below zero. They had the truck running & warmed up when we arrived. Return handled promptly & without a snag. Great service overall!

David M. on

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Steve S. on

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nice place

Phillip K. on

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Just great folks to work with!!

Richard A. on

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Christopher N. on

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Friendly staff and very helpful.

REGINALD W. on

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All is well guys are great

laura b. on

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Engine light on. They added 100 miles to what I drove. I didn’t even use 1/4 tank of gas. Would have been impossible to drive that far

Michael K. on

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Location was very friendly and helpful. Got me on the road quickly and answered all my questions.

KIM B. on

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UHaul changed our pick up time from 930am to 1230pm without letting us know. FORTUNATELY someone was at Schefus to take care of what UHaul did not.......He was very helpful and quick to get us on our way! Would highly recommend!

REGINALD W. on

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They are Very friendly every time I go there

DOUG P. on

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Everything was GREAT!! Mark was helpful and the rental of the tow dolly was fast, i was in and out in a few minutes.

REGINALD W. on

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REGINALD W. on

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DAN Q. on

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Fred A. on

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TOM S. on

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Excellent personable service and great rates

David C. on

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Please add a "cargo net" to better secure the items stowed in the front/upper storage area.

Jeff A. on

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Elaine Z. on

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stacy s. on

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Heather H. on

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Manager was rude , swore at me, and made the entire experience horrible. The truck ran terrible. The truck was returned late because of an error in the phone confirmation, but he took it too far in his attitude and overall reactions. Tried to charge me for what he considered an unclean truck, however it was swept out and cleaned to the best of our ability and nowhere in the contract did it state an extra charge.

Paul K. on

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Dale D. on

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These guys are awesome. My go-to shop for all my Uhaul rentals. 45 years in business, amazing!!

Steve N. on

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Marylin D. on

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We ordered the Uhaul well in advance in Hales Corners, a few blocks from our home,. ONE DAY BEFORE PICKUP WE WERE TOLD WE HAD TO GO TO WAUKESHA TO PICK UP OUR UHAUL, A TOTAL INCONVENIENCE!!! WE PASSED THE HALE CORNERS LOCATION AND THERE WERE 4 TRUCK THERE, YET WE HAD TO GO TO WAUKESHA??????????????????????

Brandon L. on

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Ana L. on

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Rabecca S. on

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JACOB G. on

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john r. on

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Saurabh G. on

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Torin Q. on

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Thomas R. on

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Everything was great. Easy pickup and drop off great customer service.

Jacob C. on

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amy g. on

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Schefus is excellent and had the right size ball to help us haul the trailer we moved. Highly recommended for their accommodations, great customer service and knowledge of what we needed. When the need arises we will return to Schefus U-Haul! Thank you! ??

CHRIS F. on

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JUSTIN L. on

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Gas wasn’t full. Had to fill before leaving. Customer service was poor. Man was mean. Unfriendly.

Gordy M. on

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Mike K. on

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Brian P. on

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Cutting down on the amount of time it takes to pick up a vehicle. When using the automated system it took an hour to complete the process just to pick up truck. When truck was reserved it did not state the process would take that long. We arrived at 10:00 am as we stated when reserving however wasted an hour of our moving/ reserved time on the automated system. Terrible experience!!

Carrie N. on

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Dennis R. on

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Frank S. on

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KATHY S. on

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Good service, friendly help during the whole process.

Denise S. on

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Wally T. on

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mary c. on

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Jeff D. on

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Tom L. on

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Elayne s. on

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This site and its employee do not come remotely close to representing U-Haul standards. Phone documentation and the individuals with me will confirm that I was treated extremely rudely. Everything in the rental office is layered with white dog hair (and barking dogs) and the cab of the truck was so filthy that we stopped to clean the steering wheel before pulling out of the parking lot. As disappointing as this was, the disrespect I experienced is what remains foremost in my mind. I can only hope that the next woman who is assisting her grandson with transporting materials for his Eagle Scout project from one location to another has a more positive experience. Never again will I patronize this location.

Larry F. on

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This was the only u-haul dealer in Waukesha that could meet my needed pick up time of 8:00am on Sunday.

Irfan B. on

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Truck in poor shape. Truck's break and maintenance lights were on. Blankets were out and open in the truck. I filled up the truck back to original checkout level but still got billed for 4 gallons of gas.

Joan B. on

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Chad D. on

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Aaron S. on

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I had trouble with modifying my reservation over the phone with U-haul customer service. The owner of Schefus Automotive happened to be onsite mowing the lawn (the shop was closed), and noticed me having trouble, so offered to take care of it all in the office. He was very helpful and saved the day.

Kenneth V. on

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Tom M. on

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Dave C. on

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offered to get in my car and back the trailer into position .. I appreciated that.

SCOTT H. on

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to perfect and customer focused to need any improvement

Mark S. on

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Very good experience,

Matthew S. on

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Chani B. on

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Tim H. on

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ZACHERY A. on

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Best Place to rent from. Great customer service!

Rich D. on

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Colleen S. on

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Dan F. on

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Awesome business! Great people!