Employee did not seem to know what he was doing, he kept asking everyone else who seemed clueless as well. Another employee just kept staring as if they expected me to know what to do. There should be an area specifically for dropping off right before the gate since you're not able to go through although there is customer parking i'm pretty sure you don't want a 15â€ truck parked there.Victoriamckenzi S.
Customer Reviews for Schmit Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Regina E.
Everything looked good except for the fact that whoever dropped it off, did NOT leave an extension cord for hook up from the trailer to the truck. We had to drive over to the New Brighton facility to BUY one and then go back and pick up the trailer.Bob T.
Woman at tow company walked me threw the return process since it had to be done via a appBRANDON B.
The mechanic at Schmitt was above and beyond helpful in diagnosing and fixing a wiring problem, which at first he thought might be in the trailer, but turned out to be trouble with my truck wiring. Mike was at the end of the work day, but stuck with it until all was working. Schmitt did not charge for this, though I would happy to pay for this job well done. Ironically, I am a sign painter, and lettered several of their trucks 30 years ago! Thanks again to Steve, Mike and Juan.Jay P.
Customer did not leave a comment.Logan P.
Customer did not leave a comment.David B.
The trailer was in a muddy location in the back of a scrap yard. Had to drive between wrecked cars. Trailer was not on level ground and hitch was unable to reach. Safety chains wouldn't hook up. No safety check performed. I had to ask.Cris H.
Customer did not leave a comment.Drew G.
Did online check in and it was still extremely slow getting the vehicleJONITA B.
Have trailer completely hooked up to truck and ready to go. This location made customer put car on trailer and secure car to trailer.Paul Laura B.
I had to dig the trailer out of a snow bank. The trailer had ice built up in the wheel well such that I had to chip it out to allow clearance for the tire. When I arrived at home I discovered there was a padlock on the door so that I could not gain entry. A call to the pick-up location and they told me to cut the padlock off. I had to go and purchase a bolt cutter with sufficient capacity to cut the padlock. The inside of the trailer was dirty and prior renter left paper and wood scraps in the trailer. I was not pleased. During my rental the right side tire failed and I had to wait at a truck stop for two hours waiting on a vendor to come replace both tires.Duane F.
Customer did not leave a comment.DONALD C.
Nice people to work with!mary H.
Better Staffdennis T.
There was only one outside worker & 2 persons were required to get the hitch connected. So my 70 yr old husband with a bad back worked with the UHaul guy for about 20 minutes to get the trailer attached to the car by lifting the heavy tongue of the trailer. My husband could not do much the rest of the day & had to take his pain medication. It was my husband's choice to help but he really should not have had to assist.Mary Jo V.
This location was by far the worst. They gave me no instructions on how and where to return trailer that has now resulted in me being charged $207 for a rental that should have been $40. Had Schmidt told me the proper return instructions when I called them to ask where and how to return the trailer none of this would have happened. They also did not assist us in putting the heavy trailer on, I am 29 weeks pregnant and could not help my husband. Instead the gentleman that brought us to the trailer just stood back, he didn't check the connections or if the lights worked. I have used one of these trailers in the past with none of these issues. I will never ever use a small site like this again. If it is not a strictly UHaul location, they will not get my business. This has been a giant mess in a time that I already have the stresses of selling my home, working full time and being pregnant.Crystal B.
It was fine. didn't see or deal with much there. dropped the truck, answered a couple questions, and was on my way... it looked like a dirty junk yard though.Julia P.
I would not recommend u-haul! Schmit towing staff were awesome and helpful. To start I was given an reservation for the wrong type of trailer by the u-haul rep. Second I was on hold for over 15 min then transferred to a person who had no idea why I was being transferred to her when trying to change the equipment at the location. I had to explain the situation again. The process took over an hour and a half. I was forced to purchase the electronic plug unexpectedly as well as pay a minimum of $75 to rent even though the cost was only $45. The representative was unable to tell me with certainty that I would be refunded the overpayment when I returned it. Suggestion- don't use a call center. Waiting that long when you're at a business with other customers is not not only frustrating for the customer but for everyone else who has to wait. Be transparent about what the customer is getting. Provide all the necessary information. Don't say car transport when a person calls to rent a car dolly- they are 2 very different things.beth D.
Customer did not leave a comment.laura A.
I was turning the trailer in at the location after three days on the road. The person who recognized I had pulled up came out asked why I was there and when I told them I was there to turn in a trailer really did nothing. They halfheartedly told me where to park it and left me alone. They did not offer to help me, did not check the trailer out to make sure there it was clean with no damage and did not check the trailer in on the system. I was expecting much more from a national company.George J.
The provider did not even show me the agreement or discuss what was being charged. It seemed like a bait and switch tactic of charging me double what I agreed to, but never explaining that was what was happening. I was facing a 3 1/2 hour drive and was nearly an hour late, and did not have the chance to read the fine print, if there was any.Tom F.
The ladies manning the office were friendly, cheerful, and most importantly - HELPFUL! They understood the problems I was facing and did everything they could to get me going as fast as they could.Ralph S.
This was not the Original location I had requested to pickup the truck. However a Uhaul Rep. called and asked if I could pick the truck up at this location. about 7.5 miles more. I am glad U-Haul increased the mileage limit for me cause otherwise I would have gone over the mileage limit. Thanks, U-HaulMpeli M.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Carol S.
Customer did not leave a comment.Ronald G.
Huge snowstorm had come through and the truck was BURIED when I arrived for pick up. An employee there, I think here name was Savannah, busted her rump and trudged through the snow to brush the truck off clean and it really made a difference for my experience.Jerome O.
Schmit towing, at least at this location, may not be the place for everyone to rent from, They are definitely a towing company not a retail store. Having said that I couldn't be happier with the people there, very helpful and friendly. no complaints at all.nick F.
Location was not the one I sugned up at. Wanted to pick up at Brooklyn park location and was told by email trailer was at Fridley . This was the second error u haul made.Sherri M.
Customer did not leave a comment.James N.
Customer did not leave a comment.nicole B.
Customer did not leave a comment.Steve B.
Customer did not leave a comment.Linda L.
Had ordered 6 furniture blankets, received 3. Had requested a utility dolly and received an appliance dolly. Received a phone message after we picked up truck & supplies asking if we still needed the 6 blankets and utility dolly. I'm thinking my stuff was set aside but personnel found us others. Did not adversely affect our move.Cynthia S.
Customer did not leave a comment.Mark F.
Nothing to improve. Everyone was helpful and amazing to deal with.Ryan S.
When I go there the hire harness was not all there and did not reach to my harness on my truck. They told me I had to return it or I would be charged. When I dropped the trailer off in Grand forks they told me the harness wire had to stay with the trailer so I am hoping I am not charged for it. If I am I will be disputing the charge.Merrick A.
The location did not have the supplies I ordered with my rental. Had to go to another location to pick them up. The operator is the New Brighton store is one of the rudest and most unpleasant person that I have ever dealt with. I have rented multiple times from this location and had similar experiences. I will not be using U-haul again. I am done with your company.FRED S.
Customer did not leave a comment.Dan Z.
The crew was phenomenal to work with. Loved the experience.richard B.
Customer did not leave a comment.Brian H.
Great customer service.Pamela N.
Customer did not leave a comment.Carol E.
Computer systems down. Could nit check out at time of drop off. Wouldhave been happier if we could complete the transaction at the time of dtoo offbeth A.
Make sure that you explain to customers that 30 miles is not included, but rather just an estimate. I paid another $18 some dollars for milage when I read that 30 miles was included. Also, make sure that the truck can get out. The truck I got was wedged between a bunch of junk cars and had to have the employee pull it out because I could not get it out. It should not have taken an hour to get through the paperwork to rent the truck when I did all the check in online. Also, make sure that the gas guage is read correctly. My paperwork said 7/8th tank of gas when actually it was below 3/4.Jacob S.
waited 1 hour to get help, wrong trailer number on paper work, didn't help hook up. took 30 minutes to return cause paper work didn't match trailer trailer not clean full of gray blanks thrown in a pileRobert K.
Again, this was not a reasonably close drop off...so with traffic and construction I waste 1.5 hours to return the trailer. There was the location I selected which was much closer. Why ask me to select locations and then you change the game. I would not put up with that inconvenience again. I was given choices and then you decided what was best for you. No pleased with your decisions...especially when I made the reservation a week in advance.James K.
It took an hour to pick up the truck from the time I arrived. They were busy because they were an impound location as well, they were disorganized and it was very stressful. When I arrived, I waited my turn and when they were helping me, they kept stopping in the middle to put out another fire. There were two woman working, the phone was nonstop and they would bicker about accountability. One lady they couldn't find the car once she paid her fine. They stopped helping me to locate her car in Crystal, MN. Then, they stopped helping because they couldn't find the paperwork for another woman's car when she came to pay her fine and pick up her car. The tank was three quarters full and at a closer inspection, the cab was dirty. I only had it for about five hours and I dropped it off a little cleaner than when I picked it up. I left all stressed out. The customers sat next to me bitching the whole time.Tamie F.
Customer did not leave a comment.Rodger G.
Customer did not leave a comment.David T.
More efficient process for renting trailer. Allow reservations for this site so one does not have to wait an hour to complete the process and get trailer.margaret B.
Customer did not leave a comment.David L.
Customer did not leave a comment.NICOLE B.
Customer did not leave a comment.Bruce C.
Customer did not leave a comment.Cheryl M.
Nothing. Top rate.David T.
The employee didn't help with unhooking the trailer.Caroline O.
When I picked up the truck, the cab had jalapeÃ±o peppers all over the floor and there was other garbage there. I had to drive for about ten hours with the smell of jalapeÃ±os. I then checked the box and there were several blankets and some garbage there. While the people at the facility cleaned things up and collected the blankets, I didn't appreciate getting a truck that hadn't been cleaned before I picked it up, and I had to wait extra time before I could leave the facility. I also had to scrape snow and ice off the windshield. When I arrived at the facility, another customer borrowed my scraper so he could scrape ice and snow of the windshield of the truck he had rented.Scott C.
Bad experience. Very unorganized. Call to discuss. 6736397143. Tanks, Corycory K.
Customer did not leave a comment.Asia W.
Very friendly and helpful staff.Amy S.
Customer did not leave a comment.Mike S.
Customer did not leave a comment.Christopher L.
I rented for 1 hour and I was charged $85+. The First Lady I spoke with suggested that there the price was going go down after I return the truck in good condition, which I did, but I still paid $85 for 1 hour. Also she told me she gonna remove the safe mode that was added mistakenly during the booking transaction but she did do it.Selvin S.
I called and made reservations. When I arrived, there were none in the computer. Had to start from scratch. I was told 19.00 but when I arrived was told 125.00 I complained. Yhen it was explained that it was only 65 if I used my credit card (which I'd already given her) 65.00 Is STILL alot more than 19.00JOAN V.
Customer did not leave a comment.Erin B.
Customer did not leave a comment.tammie Y.
The inside of the truck was not sweeped outChristopher K.
Customer did not leave a comment.Michelle J.
Customer did not leave a comment.Natalia Fiona D.
Your staff was very friendly and helpful. This was an amazing experienceMark S.
Trailer never cleaned. It was very dirty with wet clothing in the corners and nails and screws all over the floor. No moving blankets available in the store. They had them available but never bothered to fold them and wouldn't give them to me. They directed me to another dealer three miles away that was not open. I also suspect they calculated the charges wrong since they were very confused on how to do a one way rental and the bill seemed very high for an overnight rental.DAVID S.
I was given a Uhaul that was retired and meant for the local use. I traveled from Minneapolis, Minnesota to Palmetto, Florida. It was a very difficult drive and extended my travel time because of the speed and capabilities of the Uhaul. Please have someone to contact me regarding this matter.SARAH V.
Friendly staff and very helpfull. Excellent service !Mark H.
Very helpful and friendly, they would be my only saving grace to ever consider U-Haul again in the future.JESSE W.
Customer did not leave a comment.JESSE W.
Very smooth experience from the start. Friendly staff.Lisa S.
Lynn and Schmit Towing were exceptional and professional. Great experience. Jake Jacobs @ firstname.lastname@example.orgJake J.
Customer did not leave a comment.Timothy F.
Customer did not leave a comment.Ronald W.
Customer did not leave a comment.Brian R.
Customer did not leave a comment.Jason B.
We were perfectly satisfied with our service and impressed with how efficient and thorough the staff person was. I appreciate the opportunity to offer feedback and will definitely use them in the future.Teresa M.
Make sure that the impound cars are not blocking the rental trucks so that your customers do not have to wait and 1 1/2 for them to be moved and be inconvenienced. It was ridiculous. I should get a credit for the time I had to wait. Be more aware of your customers time, it is valuable as well.Tammy R.
Location wasn't clean. The vehicle fuel was only 3/4 full. I was charged extra because of this... I am not happy!Natalie F.
Customer did not leave a comment.Dean V.
Customer did not leave a comment.SCOTT F.
Customer did not leave a comment.Catherine C.
Unprofessional and no one seemed to know what was going on. Waiting 35 minutes to get checked in for my truck rental.Michelle W.
Customer did not leave a comment.VIPUL S.
Customer did not leave a comment.Vipul S.
Customer did not leave a comment.Mark H.
Customer did not leave a comment.Lisa M.
Customer did not leave a comment.GREG L.
Customer did not leave a comment.Tracie S.
Customer did not leave a comment.Doris C.
Customer did not leave a comment.Jennifer A.
Service was friendly and quick. Team was helpful. Everything was smooth and easy!Emily B.
Computer problems cost me an hour. Relayed to uhaul rep on phone helping us. No compensation. Was not locations fault. Software glitch. My movers sat at my house for an hour waiting for me. The least uhaul could have done was offered me a discount. Not happy.WILLIAM O.