Customer Reviews for School House Suites

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of School House Suites

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Richard D. on

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Key deposit off website was not usable. Very poor system.

Hailey W. on

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Customer did not leave a comment.

Mary B. on

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It was convenient for me since I live in Milbank. The issue was my application had been lost so it took awhile to put in the information again. I'm so tired of all the computer glitches and the paperwork generated by a transaction - it's more my problem than yours.

Melissa M. on

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Beth D. on

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Douglas W. on

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Great service and experience.

Cheryl S. on

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Harris Ahmed M. on

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I wish I had known earlier that the truck wasn't available in Morris, MN and that I had to go to Milbank, SD. I booked the truck a week back, but I got to know the change in location just a couple of days before the pickup date.

Margaret S. on

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William S. on

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Extremely personable

Thomas S. on

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SHELLY P. on

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Michael D. on

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Thanks for everything!

Michael D. on

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The Agent in Milbank was AWESOME! Got off to a rocky start when we booked online at another location. The Agent in Milbank went above and beyond to help better our experience. Would Highly recommend using them.

James C. on

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Veronica L. on

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I had a wonderful experience picking up the trailer. The people there were very friendly, helped me hook up my trailer, and helped me with how to drive with the trailer attached. Wish they lived closer to me so I could go through them more often!

Sabrina S. on

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Customer did not leave a comment.

Christine C. on

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I originally called a place in Watertown SD. First they hung up on me because a "hire priority" had just walked in. He did call me back, and it turned out it was the police he had been speaking with, so I forgave that. I told him I needed an auto transport. He said he didn't have one, but he would get back to me if he could find one available. He called the next day, took my cc information over the phone (had another guy doing it, said they were training). I asked if this meant that he had a transport for me? He said no, he was still working on that. So he made me pay before he had even found the item I needed!? Whatever. Turns out, he wanted me to drive all the way to Milbank and pick it up myself. I had called about a week before I needed it. He said he didn't have enough man power to go get it. Milbank is about an hour drive one way. He said he would discount me. It turned out to be a discount of $5. A 2-hour drive in an F250 costs way more than $5. The lady in Milbank said this happens 2-3 times a week, where someone from Watertown comes up to get something from Her U-Haul. Come one, that's not okay! Then, they want me to drop off the transport an hour away from where I'm going with it. When we try to change the drop off location, the price almost doubles. So I leave it for the time being. I AM NOT YOUR EMPLOYEE, BUT A CUSTOMER! I SHOULDN'T HAVE TO GO OUT OF MY WAY TO GET OR DROP OFF WHAT I NEED. If you don't want to get the things your customers need, don't be a U-haul representative. There's 3 in Watertown, but if you can't do what needs to be, don't be a U-haul, and I bet someone else would take over. I'm telling everyone I know, rent/borrow from anywhere else you can, the U-hauls in Watertown suck. I work in customer service, and this was sup-par. The only reason for the 2 stars was that he called me back to help set up my transport, and the Lady in Milbank was willing to stay open until we got there.

Nacey H. on

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Gerald H. on

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Randall S. on

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Jim U. on

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Ricky B. on

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Friendly and helpful services.

Bobby H. on

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mark W. on

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outstanding service and very friendly

Wayne J. on

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The U-Haul website needs work! It isn't very user friendly and I was not able to update information from a previous rental....for which I established an on line account.

Kim B. on

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Customer did not leave a comment.

Denise S. on

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Excellent Service would highly reccomend this location.