Customer Reviews for Scotland Tax Service LLC
(U-Haul Neighborhood Dealer)

97 reviews

21760 Airbase Rd   Wagram, NC 28396

(910) 369-0135

Location Hours

  • Mon-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(910) 369-0135

21760 Airbase Rd
Wagram, NC 28396

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great friendly service.

Gerald H. 
Rating:
5.0

Customer did not leave a comment.

Belinda W. 
Rating:
5.0

Outstanding customer service!

REGINALD B. 
Rating:
4.0

Keep doing what you are doing.

BRENDA B. 
Rating:
5.0

Customer did not leave a comment.

Tonya D. 
Rating:
5.0

Customer did not leave a comment.

DAVID N. 
Rating:
3.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Hailey N. 
Rating:
5.0

The uhaul was not clean and smelled like fish in the back of the uhaul. Other than that it was fantastic.

Ina O. 
Rating:
4.0

Customer did not leave a comment.

Shelman S. 
Rating:
4.0

Didn't get credit for my boxes.

Micheal H. 
Rating:
5.0

You did great. Good job.

Nancy E. 
Rating:
5.0

N/A

Seily B. 
Rating:
5.0

This location was excellent, friendly helpful would highly recommend…. This was my 2and attempt to rent , my Sunday experience was horrible and I was left without a truck after I had a reservation due to the lock box malfunctioning. Cost me a day of work

Art W. 
Rating:
5.0

Customer did not leave a comment.

Jose J. 
Rating:
5.0

Customer did not leave a comment.

Abravanal F. 
Rating:
5.0

Ask the customer where they would like to pick the truck up at and make sure it's delivered to that place if necessary.

Buck S. 
Rating:
1.0

This is not the location we were instructed to drop off vehicle. You must have moved vehicle to this location and charged us the additional miles. We were sent a link to drop at mikes car repair shop in laurinburg, nc on scotland high school road.

Ken C. 
Rating:
5.0

Very sweet man loved doing bussiness with him.will return if ever needed again.

Tanya M. 
Rating:
3.0

The man at uhaul was very helpful and the pick up and drop off to him was great. I will never use uhaul again though for customer service sucks and reserving a uhual a month in advance doesn't do you any good because you're still not guaranteed a uhual. He was the 3rd location I was supposed to pick up mu ubaul from and it was 27 miles away. My first location they moved my location and the 2nd location I got there and informed me he did not jabe a truck for me and I was going to have to contact uhaul myself and it took an hour on customer service to get anyone to help me. She stated she made a reservation at the 3rd location and when I got there it was his last truck, I in fact did not have a reservation and if I was 15 minutes later I wouldn't of had a truck because a man tried walking in and reserving it while I was in the process of filling out the paperwork.

Jamie G. 
Rating:
5.0

Customer did not leave a comment.

Morgan R. 
Rating:
1.0

Location was a hour away and the truck had a strong fish smell. The person who did our paperwork said it was a new truck but it was absolutely dirty. I had never had a awful experience with uhaul but this time was horrible.

John S. 
Rating:
3.0

Customer did not leave a comment.

Nicole R. 
Rating:
5.0

Customer did not leave a comment.

Shanita P. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY A. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY A. 
Rating:
4.0

Get someone who can help the customer better

SHERDIL Q. 
Rating:
5.0

Customer did not leave a comment.

Aaron F. 
Rating:
5.0

Very accommodating and extremely friendly. Very well equipped to handle all moving needs. Excellent place to rent a truck

RANDY G. 
Rating:
4.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Top notch service and always on time.

FRANK S. 
Rating:
3.0

Be more helpful.

Rickey B. 
Rating:
5.0

Great customer service and he called me when I was late

RODERICK M. 
Rating:
5.0

Customer did not leave a comment.

eric F. 
Rating:
5.0

Gentlemen at the pick up location was extremely friendly and knowledgeable. Excellent service as always. Thank you

Daniel S. 
Rating:
4.0

Customer did not leave a comment.

BRENDA W. 
Rating:
4.0

Customer did not leave a comment.

Levi H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

No complaints at all! The agent was very courteous and helpful.

DAVID G. 
Rating:
5.0

Great experience! Staff was very helpful!

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

DONALD E. 
Rating:
5.0

Customer did not leave a comment.

RICKY O. 
Rating:
5.0

Customer did not leave a comment.

HENRY B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES F. 
Rating:
4.0

Customer did not leave a comment.

EARL L. 
Rating:
4.0

Had a beer bottle in the back of the u hual.

CARRIE F. 
Rating:
4.0

The agent in Hoffman screwed me by not showing up,family auto sales should lose their contract with u-haul!!

MARK M. 
Rating:
5.0

Customer did not leave a comment.

PURNELL M. 
Rating:
4.0

It was just a bit far to go to get the rental. But a smooth experience and it was a newer truck which is always a plus!

Joseph M. 
Rating:
1.0

Didn't have what I reserved, took 20 minutes to get out to even speak to me, the persons papers from the day before was in the truck, had to hear about beg to get the truck after I reserved it on line, the back of the truck had trash in it. It was a complete mess.

MALERIE T. 
Rating:
5.0

Customer did not leave a comment.

FRANK S. 
Rating:
5.0

Very professional.

william M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Coustmer service was great employee was very helpful walk round to truck with me they are very helpful and perfesrsional with there coustmers

FRANK S. 
Rating:
3.0

Better communication, truck was originally told would be available for pick-up at 0700, but office was closed and truck had not been returned during that time.

TIMMIE H. 
Rating:
5.0

Nothing

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

PEARLIE R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
3.0

Customer did not leave a comment.

JOHN C. 
Rating:
3.0

Customer did not leave a comment.

GIOVANNI M. 
Rating:
5.0

The unexpected charges that come with the rental if you go over your time it's really ridiculous the amount of money you spend to rent a uhaul if you go over your time so I think should just do flat rates that makes it easier on the customer and the business

Nagatha D. 
Rating:
5.0

Friendly folks, organized facility, convenient location hours. Recommended!!

Mark O. 
Rating:
1.0

Customer did not leave a comment.

Mari K. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

JASON R. 
Rating:
5.0

Extremely happy with the service

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY H. 
Rating:
5.0

Nice people,went in and picked up exactly what I ordered,will be back in the future

Ray G. 
Rating:
1.0

Dropped off on time and charged 2 weeks instead of 3 days

JEFF J. 
Rating:
3.0

It wasn't necessarily the owner's fault that I didn't get the truck the whole 24 hours. I had to return it by 9 pm, so he could give it to another customer because uhaul double booked the truck.

Heather P. 
Rating:
5.0

Customer did not leave a comment.

GAY L. 
Rating:
5.0

Customer did not leave a comment.

SHARON S. 
Rating:
5.0

Very friendly and good customer service

Gabriel G. 
Rating:
5.0

Customer did not leave a comment.

Denise G. 
Rating:
1.0

I will not use this service again in my life. I was stuck in traffic and was running a hour late due to traffic. Got charged for two days and I returned it and only had it for one day.

Amnetta M. 
Rating:
5.0

Customer did not leave a comment.

Shenna C. 
Rating:
5.0

Mr.Frank runs great business ! Hope to rent from him again soon ! Trucks are very clean and well maintained. He is very respectable.

Shelby F. 
Rating:
2.0

Customer did not leave a comment.

Christopher K. 
Rating:
5.0

The phone service for u haul is worse than awful. 30 minutes on hold and disconnected twice!!! It is very time consing and nerve wracking.

Joyce M. 
Rating:
2.0

I requested a 20' truck. I was contacted 1 hour before I was supposed to pick it up in Hope Mills & informed they didn't have the truck for me. I was sent to Lumberton, NC to pick up a 26' truck because they could not find a 20' truck available. When I arrived at the Lumberton location they did not have the truck available. They called the area manager and had me travel another 30 mins out of my way to pick up a 26' truck that needed to be returned to VA. I was told that the truck AC did not work & there was a leak that the manager put silicone on & that someone would have had to come pick up the truck so I was helping them out by taking it. The tires were bald, the weather-strip around the windshield was coming off and the check oil light was on. The truck was not safe to drive and we should have never been offered it. In addition I had to drive to 2 different locations, an extra 60 miles and 3 hours of my time was wasted. My experience with U-haul was a horrible one.

DONNA J. 
Rating:
1.0

Customer did not leave a comment.

ALBERT G. 
Rating:
5.0

Customer did not leave a comment.

Martha W. 
Rating:
5.0

Owner is very nice and helpful. We will always do business with him. He should be employee of the decade!!

John G. 
Rating:
5.0

Customer did not leave a comment.

Tiffany M. 
Rating:
4.0

Frank Scott was very helpful with our return and the problems about the truck!! Good Man!!

ANTHONY J. 
Rating:
5.0

Your reservation service was terrible.

DAVID S. 
Rating:
5.0

Great experience

DAVID P. 
Rating:
5.0

N/A

TERRY I. 
Rating:
5.0

Customer did not leave a comment.

Tarsha M. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
3.0

The attendant is some what aged so it took over 30 mins to get the paperwork completed.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Ongkham D. 
Rating:
5.0

Customer did not leave a comment.

tena M. 
Rating:
2.0

while this may not be site issue. I initiated call to requested pick up site only to find no trucks were available. contacted uhaul support and I was sent to another small town to get a different truck than requested. At pick up I was asked to look at truck. I came back and asked about the appliance handtruck and at that time I was told they don't have one. Asked what I'm to do about loading appliances and I was told I'd get a refund. (refund hasn't been credited to account yet, but you've billed me for the extra miles already) Had to scramble to find a handtruck on my own. delayed moving until I could find one on my own. obviously not a very good start.

Lee P. 
Rating:
5.0

Customer did not leave a comment.

Lisa A. 
Rating:
3.0

The only problem I had was there was not anyone there able to assist with hitching the trailer. I have a broken collarbone and had to lift the trailer to put on the hitch because the person there was in a wheelchair and could not help. This was very painful and if I had known I would have brought help. Compromised healing.

William M. 
No reviews have been submitted for this location.

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