Offer mileage deals
CHRIS STONE
Customer Reviews for Scotties
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was no jack to help lift the trailer off the truck and you have to look for a rock or block to put on the trailer wheel.
Shane KotaraN/A. Equipment was available and operational.
McKinley BradfordCannot think of anything
deborah mclemoreThe lady was so kind and helpful which was so nice.
Ricky DavisMy experience was wonderful and professional. Mike and his team went above and beyond to accommodate me. Top-tier!
marnie saintComplete details of the process would lead to a better experience. Let them know what is required for a vehicle to pull a trailer. Let them know that they are responsible for the hookup and the instructions. Otherwise, the customer service was great. The female went above and beyond to make experience successful. She was personable and kind. Thank you Uhaul.
FRANCES BULLOCKWas all good
MILTON HEALEYI was in and checked out in 5 minutes.
Ricky BaserI will absolutely go back to Scotty's again!!!
Robert CastleGreat drop-off experience. Very friendly lady.
Ron MoralesService good
molisa setikYes. The staff were welcoming and very helpful!!!!
Barbara jonesQuick n easy
Lavon McclellandI have not received a final receipt will call them
Barry JonesGreat location and awesome service. We would definitely recommend to anyone.
Josh RamseyI’ll definitely be using them again. But next time will be to rent from.
donna inglemanEverything was excellent
Shawn FrancisEager to help.
Christopher WilkersonNo suggestions for improvement. Eileen was wonderful! Personable, professional and was able to modify my reservation. Thank you for having outstanding people on your team!
Wendy Pyperonly problem i had was with uhaul its self payed for toe dolly never even picked it up but still no refund
Scotty JonesIts a cute little place. It's always my first choice in Paris.
David HoffmanWay too expensive
Brandon McFatridgeSuper nice people at this location easy to deal with... but as far as the 6x12 box trailer goes there no jack and it's not lite so don't send a women by herself to pick it up literally... the brake hose had seen better days the previous user didn't clean out the unit there was some glass in the floor that I had to deal with first thing other than that it was an ok experience.
STEPHEN MORRISWas great overall but they didn't have time to clean the truck out and it was fiull of trash and dog hairs .not to mention we had a blowout and had to wait 3 hours on the side of the road for roadside assistance. But will be renting one of your trucks again if need
Anita ScalesI returned the equipment 2 hours pass 2 days and was charge the whole day. I get it, it was late but I also believe some leniency could've been given and not be charged the full 3rd day.
Edgar Esquivelnone
Jerriann MottwilerVERY ACCOMODATING. EASY RETURN
KIMBERLY DURENGreat!
James BlackHad to unhook trailer… clerk would not even acknowledge me… asked for my last name and then said do you need anything else… poor customer service
Jeffrey FoxVery nice and extremely courteous.
Robly EvansThe man working at this convenience store which was the drop location that I had to use was rude. When I was trying to ask questions, he said he did do anything with UHaul and that I just had to leave the truck and someone the next day would take care of it. He then shut off the lights in the store, walked out locked up and left. I was able to determine that I could do the check in/drop off on my phone which is what I did.
Virginia CarterVery seamless return--good service. We advised the truck battery was bad and needed to be changed before the next person rents it. We could not turn it off as it would die so we drove straight through to avoid issues.
Kathys CargileFriendly and helpful.
Shawn JenkinsI was 5 minutes early to pick up my truck. The email shorted me an hour on drop off. Then I was charged extra on miles. With all the stress of moving and being shorted time, I wasn't happy to pay more money for a few extra miles.
Chadron YanceyNothing everything was a okay 👍
shirley woodMake sure you have the equipment at the location you say you do. I had to drive another 30 min because they did not have what I had reserved at a previous location
Lizbeth De SantiagoConvenient and reliable, friendly staff.
CATHERINE GEORGEVery friendly associate and willing to help. Will recommend to friends and family. Repeat customer.
CHRISTOPHER JASOVery good customer service
meiody whitworthElectric mirrors would be nice. A back up camera would be even better . It really needs the bubble mirrors to see the roof better.
kenneth tylerI'm trying to figure out if I payed for the road side assistance why didn't I receive it? I called several times regarding a dead battery then I had to have it jumped myaelf and then the key went missing and the location I rented from only had one so I called again and again someone would get back with me and never did. So when they picked up the uhal I still had personal stuff in it and then the wrecker took out all the mailboxs in front of my house. I need some one to call me ASAP and I am not paying past the 6 days I used it
Khara AdamsThe truck needs serious maintenance as in breaks, transmission, and front end. It needs breaks Transmission is not shifting right Front end is shaking.
Imogene AtchleyEverything was perfect and very professional!
Greg HeatonMike Vaughan was very helpful and courteous. Will use this location going forward.
Gary VaughanGood service at drop off
Carolyn RobinsonI had absolutely no problems. Good customer care.
GERALD UNDERWOODThe truck we rented leaked water so bad. Our stuff was soaked while in the uhaul. Very disappointed in our service this go around. Gary’s Gun and Pawn was not at fault. Scottie’s was also not at fault. This was entirely a uhaul problem.
Nicholas MortonI left the key in the drop box.
Ammie ReedNice country atmosphere. Good place, nice people
David HoffmanMike made the drop off seamless
Gary Vaughan