Customer Reviews for Scripps Poway Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Scripps Poway Self Storage

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LEE N. on

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Roy C. on

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richard h. on

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Great people and accomodation of needs!

LEE N. on

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Susan S. on

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Jim D. on

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I reserved a truck in October on a Friday morning and returning it on Saturday afternoon was not a problem at this same location. I called and said I wanted the same truck and pickup Friday morning and return Saturday afternoon for a November event. When I got the email agreement it said return by 9 am on Saturday which does not work for me. I called the number on Thursday a day before pickup and the national operator said if I keep it longer than 9 am I would just have to pay an additional fee. He should of called the location before promising me that. On Friday November 4th when I arrived to pick up the truck I was told that it must be returned by 9 am Saturday November 5th because they rented it on Saturday. This was never explained to me, I could not return it Saturday morning, I was very upset. The sales person at the location Adriana Garcia was not helpful in trying to fix my problem and did not seem to care that I was upset. I asked her if the van outside was available to rent (which she should of offered me that option) and it was. I took the van which was too small for what I needed but had no choice and no time to find another location with a rental truck. That is something she should of offered to make a few calls to find me a truck but she did not. Overall a horrible experience, my business needs vehicles several times a year but I will never rent again from Scripps Poway Self Storage. Jim Duckworth 858-564-0780 x6663

CHRIS M. on

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Mike D. on

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